Review History for Verified Resident 811695

Bridge Pointe


Updated Review

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Resident 811695

Verified Resident 2022 - 2023

7/24/2023

Most of everything is okay, but the bugs are really bad here. When we lived on the ground floor, we were killing 1-2 huge cockroaches a day. On the top floor, we're still killing the occasional big cockroach, but there are a lot of tiny beetles. There was also a wasp nest in the hallway until the storm blew it away. There have also been loose pitbulls off leash lately wandering the complex (around building 500), the residents do not care to put them on a leash.
    4 Previous Reviews

    Previous Review

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    Resident 811695

    Verified Resident 2022 - 2023

    1/9/2023

    The mold in the tubs, faucets, caulk, grout, and sinks is really bad. It needs to be addressed, because it's growing in places you can't clean. The complex needs to lower the rent or redo the bathrooms/sinks, entirely. I've lived in multiple apartment complexes and have never experienced constant mold growth at this level. The baseboards also have years worth of dust, hair, etc. painted into them due to improper cleaning before painting.
      Manager

      7/20/2023

      Bridge Pointe
      Verified Resident 811695, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you

      Previous Review

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      Resident 811695

      Verified Resident 2020 - 2021

      11/16/2021

      The outside is pretty polished, but the insides of the apartments are just really gross. There's a horrible mold problem, hair and dirt debris painted into the wall/baseboards, bugs, and just an overall desperate need of interior renovation given the place's market price. The property owner is cutting corners financially everywhere while still charging luxury prices, and it shows. I plan to move to Arch Street or Madison Park across the street simply because I want a more hygienic interior. I have to deep clean once a week to make the inside feel livable. The office staff is really stellar/patient/friendly, though, and the maintenance guys are great, but I feel that everyone at this complex deserves better from IRT. The water bill is a MASSIVE rip off, for one, and another reason why I'll be moving. The water bill is basically triple what it should be every month because of "fees" and "square footage calculations." IRT is a racket and I know these landlords can afford to do better. I've attached a picture of some of the mold that I've been living with and breathing in everyday since moving to Bridgepointe :)
      Manager

      11/29/2021

      Bridge Pointe
      Your satisfaction is our top priority. Please contact the office wit the issues you are having. Our team strives to deliver an excellent experience, and are disappointed that you have not found this to be the case during your stay. If you have further needs or questions, please reach out!

      Previous Review

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      Resident 811695

      Verified Resident 2020 - 2021

      1/18/2021

      The water bill is outrageous. I think it's unfair that we are not allowed to pay our bill directly. I was lied to upon moving in that it would not be expensive, but it has been. I plan to move out because of this water bill. Additionally, the walls also need to be painted and there is hair from the previous tenant painted into the baseboards.
        Manager

        1/20/2021

        Bridge Pointe
        Thank you again for taking the time to let us know how we did. I am sorry you feel you were mislead when it comes to the water billing. Please contact the office at 256.971.9777 if you would like to discuss it further. We hope you have a great day!

        Previous Review

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        Resident 811695

        Verified Resident 2020

        9/3/2020

        I think everyone is very nice. I like Anneshia and Robin, and John is good with his work, too. It's a quiet community and I feel super safe there. Everything is clean and well kept, too. I appreciate the service.
          Manager

          9/10/2020

          Bridge Pointe
          Verified Resident 811695, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

          Review 5 out of 144

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          Bridge Pointe

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