Number of reviews in the past 365 days | 22 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 0.73 days |
Contact Property
Highland Pointe
196 Jeff Road Northwest
Huntsville, AL 35806
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 22 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 0.73 days |
Thank you for taking the time to review Highland Pointe! I am elated that you enjoy our wonderful community! I hope you enjoyed the recent snow! It was beautiful! My company and I strive to ensure all Highland Pointe residents are weather and community informed, especially during inclement weather. Thank you again for the wonderful review! Kind regards, T.Greer Community Manager 256-489-9898 [email protected]
Thank you for taking the time to review Highland Pointe! I am elated that you enjoy our wonderful community! I hope you enjoyed the recent snow! It was beautiful! My company and I strive to ensure all Highland Pointe residents are weather and community informed, especially during inclement weather. Thank you again for the wonderful review! Kind regards, T.Greer Community Manager 256-489-9898 [email protected]
Thank you for taking the time to review Highland Pointe! I am elated to know your experience has been positive. My team and I always strive for same day service. We appreciate you choosing Highland Pointe! Best, T.Greer Community Manager 256-489-9898 [email protected]
Thank you for the wonderful review! Maintenance and I strive to ensure that Highland Pointe is a great place to call home. The convenient location is a plus, close to everything! Thank you again for taking the time to review Highland Pointe. Best, T.Greer Community Manager [email protected] 256-489-9898
Thank you for the quick review of Highland Pointe. I am elated that you are happy with your apartment! If you need anything, please contact the office. We are here to help! Sincerely, T.Greer Community Manager 256-489-9898 [email protected]
Thank you so much for the wonderful review of Highland Pointe! The maintenance and office team always strive to offer great customer service. We are thrilled to offer floor plans with large bedrooms, spacious closets and bright kitchens with an open concept. Thank you for your suggestion of a walk in shower. We will pass that information to the design team. Kind regards, Tammy Greer Community Manager Highland Pointe 256-489-9898 [email protected]
Thank you for the 5 star review! I am super excited that you have lived here for 4 years and have only had two minor maintenance issues! My maintenance team works hard to keep things up so your feedback is very much appreciated! Please let me know if we can assist you in the future. Kind regards, T. Greer Community Manager 256-489-9898 [email protected]
Thank you for taking the time to review Highland Pointe! We are happy to know that you are enjoying the quiet environment and all of our facilities. Please let us know if you need anything. Kind regards, T.Greer Community Manager 256-489-9898 [email protected]
Thank you for the 5 star review! My team and I appreciate all the kind words. Covid has presented some challenges for our vendors, including Comcast. Call the office and we will be happy to help you with Comcast. Thank you again for taking the time to review Highland Pointe. Kind regards, Tammy Greer 256-489-9898 [email protected]
Thank you for taking the time to review Highland Pointe! This community does have really good neighbors and almost all are very considerate of one another. Please let me know if your experience changes. I am here and can mediate a situation and come up with quick resolutions. Best, T. Greer Community Manager 256-489-9898 [email protected]
Thank you for the wonderful review! I enjoy living here too! The restaurants across the street make living here very convenient! I appreciate the "wonderful management" comment and I hope we continue to earn those sentiments. We do not take customer service lightly. We know people have a choice and we are so grateful that you chose us for your apartment living needs. If you need anything, please do not hesitate to contact me. Warm regards,] T.Greer Community Manager 256-489-9898 [email protected]
Thank you so much for taking the time to review our beautiful community! I can not tell you how happy we are to know that we have exceeded your expectations. Although you are building a "forever home" somewhere else, we sure are glad that you are enjoying your time with us! Thank you for choosing Highland Pointe for your housing needs. We appreciate you! Warm regards, T.Greer Community Manager 256-489-9898 [email protected]
Thank you for the 5-star review! I am so elated that you love your apartment and community! Highland Pointe is close to everything, yet nestled in beautiful landscaping and ponds. My favorite is the willow trees and sturdy green benches to sit on while you watch the wild ducks splash in the pond. Don't forget we do give resident referral fees. Please Call me for details. Kind regards, T. Greer Community Manager 256-489-9898 [email protected]
Thank you for choosing Highland Pointe! I am so happy you enjoy living here. Our goal is to always give great customer service! If you need us in the future, please do not hesitate to reach out. Kind regards, T. Greer Community Manager 256-489-9898 [email protected]
Thank you for the review! Yes, moving can be stressful even during normal times so I am elated that I was able to help. If you need anything, please do not hesitate to contact me. I appreciate you! Kind regards, T. Greer Community Manager [email protected] 256-489-9898
Thank you for taking the time to review Highland Pointe. I appreciate the kind words for my maintenance and office team. I would like to discuss your renewal option at your earliest convenience. Please contact me at 256-489-9898 or email [email protected] I look forward to hearing from you soon. Kind regards, T. Greer Community Manager
Thank you for taking the time to review Highland Pointe. My team realizes that moving can be stressful so our goal is to help make the process easier. Lisa has a talent for helping individuals make a choice based on personal preference and needs. Our location is perfect! We are close to everything! The residents here are extremely helpful and kind. If you need us for anything, please let me know through email or phone. We are here to serve you! Best, T.Greer Community Manager 256-489-9898 [email protected]
Thank you David for the awesome 5 star review! We strive to do our best for our customers every day and so we appreciate when someone notices our hard work. Many thanks for the awesome review, it means more than you know. Don't forget we offer referral fees so refer your friends. Contact me for details. Best, T. Greer Community Manager 256-489-9898 [email protected]
Thank you for the wonderful 5 star review! I am elated to know that Lisa was able to exceed your expectations, especially under pandemic circumstances. We all miss the interaction with our customers very much and look forward to the day when we can sit and chat face to face. Please send as many friendly referrals as you will and remember we do pay referral fees. Call me for details. Thank you again for the wonderful review. Best, T.Greer CM 256-489-9898 [email protected]
Thank you for taking the time to review Highland Pointe. Highland Pointe is still a great place to live! If I can better assist you with any of your apartment needs, please let me know. If you would like to contact me to discuss any issues, please call 256-489-9898 or email [email protected] Kind regards, T.Greer Community Manager
We greatly appreciate you taking the time to review our community and our staff! We strive everyday to meet the needs of all of our residents, as the concept of "home" can vary vastly from person to person. We would certainly encourage anyone to come by to visit our community, meet our accommodating staff, and speak with our residents, as we are convinced we have some of the best around! All of that aside, if you are experiencing an issue, and would like to talk about it in a professional manner, my door is always open. Warm regards, Tammy Greer Community Manager 256-489-9898 [email protected]
Thank you for the kind words. We love our community too! Please remember we do give resident referral fees. Call me for details. Thank you, Tammy Greer Community Manager 256-489-9898 [email protected]
Thank you for the wonderful comments! During this time of social distancing, my team and I better understand the value of "face to face" interaction with our residents. The kindness of a good review reminds us how important it is to always be kind, be reliable, listen and treat others like family. Our office may not be open, but we can still interact through phone calls, emails and reviews. We are here for YOU! Stay Safe, Tammy Greer Community Manager 256-489-9898 [email protected]
Thank you for the wonderful comments! We are fortunate to have a really good location that makes life easier. My team and I appreciates all feedback, especially the "Good office staff" comment. Did you know we offer our residents referral fees? Call me for details. Have a great day! T.Greer Community Manager [email protected] 256-489-9898
I am elated to hear that thus far, we have exceeded your expectations! It is so refreshing to be appreciated by one of our residents! The HP team strives to make a difference by treating others the way we want to be treated. I sincerely hope we continue to make you laugh and love where you live. Thank you so much for choosing Highland Pointe, it's the place to be! Kind regards, Tammy Greer Community Manager 256-489-9898 [email protected]
Thank you for the compliment to my staff. A few of the staff members live here, including myself, so we can attest to the beautiful trees and landscape. My favorite is the willow tree beside the pond. So beautiful! And since we have very nice benches throughout the property, you can sit and relax while you enjoy nature. I am certainly glad you enjoy living here! Please attend the Community events and bring a friend. Remember to look at the newsletter calendars that go out monthly and check out Highland Pointe face book page for upcoming Community events and information. Kind regards, Tammy Greer Community Manager [email protected] 256-489-9898
N/A
630
N/A
Studio
N/A
758
N/A
1Bed/1Bath-Small
N/A
940
N/A
1Bed/1Bath-Large
N/A
N/A
N/A
Wait List-1Bed Large
N/A
N/A
N/A
Wait List-1Bed Small
N/A
N/A
N/A
Wait List-Studio
N/A
1,170
N/A
2Bed/2Bath- Standard
N/A
1,213
N/A
2Bed/2Bath-Large
N/A
1,251
N/A
2Bed/2Bath-TH
N/A
N/A
N/A
Wait List-2Bed Large
N/A
N/A
N/A
Wait List-2Bed Small
N/A
N/A
N/A
Wait List-2Bed/2.5Ba
N/A
1,413
N/A
3Bed/2Bath- Standard
N/A
N/A
N/A
Wait List-3Bed/2Bath
N/A
1,413
N/A
3Bed/3Bath
N/A
N/A
N/A
Wait List-3Bed/3Bath
N/A
1,643
N/A
3Bed/3.5Bath
N/A
N/A
N/A
Wait List-3Bed/3.5Ba
Highland Pointe is more than a place to 's living with style! This beautiful, gated community is located right next to the Super Kroger shopping center on University Drive in Huntsville. Our studio, 1, 2 and 3 bedroom apartment homes and 2 and 3 bedroom town homes feature all brick construction and the upscale amenities you've come to expect. Each home features open spacious floor plans with cathedral ceilings, crown molding, ceramic tile, gas log fireplaces, garden tubs and more. The spacious clubhouse, business center, 24 hour fitness zone, tanning parlor and car care center are all designed to make life easier for you. Relax by the beautiful pool with wading ledge, play a game of tennis on the lighted courts, or have fun with the kids in the play haven. Detached garages are available for your convenience. Make Highland Pointe your home away from home, with our beautifully furnished Corporate apartment homes. You will have everything that you need in our corporate apartments designed with the discerning business person in mind. Our superior team of on-site maintenance personnel keeps everything beautiful and in working order. We invite you to visit our professional management team today and live with style at Highland Pointe!
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Contact Property
Highland Pointe
196 Jeff Road Northwest
Huntsville, AL 35806