I have yet had anyone including the city inspectors state, test, or conclude that there is black mold in a particular home here at Quail Pointe. If so, it would be a major issue, as we take it seriously and address it with multiple vendors in a process to terminate such problems from arising again. Meaning, a black mold policy is in place for such complaint. We require a move in inspection and we complete a move out inspection based on the move in condition. We charge based on what is broken, unclean or damaged based on the difference between what the resident put on their move in inspection. We also take a witness with us to verify the condition of the apartment and if necessary, in cases of large financial damage, we also follow up with pictures. You have the option to review your original move in inspection and our move out inspection to see where and why charges were posted to your account. We always give you thirty days to respond before an account is sent to collections. I would be more than happy, in person, to go over any of those above mentioned items. We always show our resident's the same respect they show us. We are here to professionally work through a problem, but to be targets of cursing as you did on this professional site.