Pest control is offered every Thurdsay (less holidays). You must be placed on the list and communicate with the office as to the problem getting better or worse. The point of bait is to kill the Mice/Tree Rats and the traps are a back up plan. If you are finding anything of the nature dead, that means we are doing our job along with Cook's Pest Control. Again, putting puzzle pieces together, I know the location of your apartment and there had not been anyone from your building come in and complain that they are having an issue such as yours. There are 8 apartmetns in your building all of which are occupied. I would anticipate if one is "infested" with rats, additional complaints or upsets residents would follow your initial complaint. Please see management for the continuesd treatment of your home as we would like to know if things are better in your apartment. Thank you!