Review History for Karen_M536

The Onyx Apartments


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Karen_M536

Resident 2016 - 2017

5/1/2018

I lived in Twickenham for little less than a year, moving out early because they refused to complete the repairs which were listed in my lease. Every week I called to find out the status of my repairs, and told in the last month before the end of the lease by the Property Manager "Because that date of the repairs was not specified, we have until the end of your lease to complete your repairs. I contacted the Business Better Bureau and moved out two weeks later. To make matters worst, they did not make the repairs as specified in my lease, and then they file a collection on me stating that I did not fulfill my contractual obligations. Customer Service is poor as they do not return phone calls or messages, and when they do - they lie about when the work will be completed; maintenance is questionable as we had to turn on the AC to get heat and the heat to get AC (found out it was wired backwards by new maintenance supervisor; and when fireplace was not working because of water damage, instead of fixing the problem so that I may have a working fireplace, they chose to just close the flue. In addition, in the mad dash to get my apartment in a few days since it was not ready for me to move in, there was splattered paint everywhere - mirrors, light fixtures and baseboards. No, if you afford it, do NOT waste your money living there for they are only interested in getting a body in there.

    Review 5 out of 20

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    The Onyx Apartments

    March 2024

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