Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 90% |
Average time to respond to reviews | 43.1 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 20 |
Percentage of reviews responded to | 90% |
Average time to respond to reviews | 43.1 days |
We are blessed to have such great residents you make our jobs not seem like work...thank you!
Hello Verified Resident, thank you for your 4.5 - Star Review. We greatly appreciate and value your feedback. Our landscapers normally install our spring colors during the month of April. If we can be of any assistance please do not hesitate to reach out. Have a great day!
Hello Verified Resident, thank you so much for the 5-Star review! We are excited to hear how much you love living here at Walden. We pride ourselves on how well we maintain our community and the stellar customer service we offer to everyone. Your review truly motivates us all to continue working hard to offer great customer service. If we can be of any other assistance, please do not hesitate to reach out. Have a great day!
Hi Verified Resident, Thank you for the 4-star review. We appreciate your feedback. We are disappointed to hear that you aren't happy with the quality of certain aspects in your apartment home. The manager would love to speak with you regarding any issues and concerns you are currently experiencing. Please feel free to reach out by phone at (256)489-4058 or by email at [email protected]
Hello Verified Resident, thank you very much for the 5-star review! We love receiving feedback from our residents. We pride ourselves on the stellar customer service we offer, and are very pleased to know you are satisfied with our services. If we can be of any assistance to you, please don't hesitate to reach out! Have a great day!
Hi Verified Resident, than you for your 5-star review! We absolutely love hearing feedback from our residents! We are so excited that you are happy with our community and continue to enjoy living here. If we can be of any further assistance, please don't hesitate to reach out. Have a great day!
Hello Verified Resident, thank you for the 4-star review! We appreciate your feedback. We are excited to know that our residents are happy living here and encourage others to do the same. We pride ourselves on our stellar customer service, and love receiving feedback on how we're doing. If we can be of any further assistance to you, please don't hesitate to reach out! Have a great day!
Hello Verified Resident, thank you so much for the 4 1/2 star review! We truly count on and appreciate the feedback of our residents. We are always striving for excellent customer service and love to know how we're doing. If we can be of any further assistance to you, please don't hesitate to reach out. Have a great day!
Hello Verified Resident, thank you for providing your feedback. We are sorry to hear that you are having issues with your neighbors and we would like to help. If it's acceptable, please contact the office so that we may assist you with this matter. Thank you for being a valued resident.
Hello Verified Resident, thank you for your 4 - Star review. We pride ourselves on the stellar customer service we offer, so we love to hear from our residents how we are doing. If we can be of any further assistance to you, please don't hesitate to reach out. Have a great day!
Dear Verified Resident, We appreciate your 5-star review! We pride ourselves on offering stellar service to all of our residents. If we can be of any further assistance to you, please don't hesitate to reach out. Have an amazing day!
Dear Verified Resident, we are sorry to hear this. We pride ourselves on the stellar services we offer, so to hear that our service was anything less is disappointing. If you are willing, we would like to the opportunity to improve your experience with us. Please contact the office at (256)489-4058. We thank you for taking the time to offer your feedback and we hope to hear from you soon.
We are blessed to have such great residents you make our jobs not seem like work...thank you!
So happy you are enjoying your new home and the surrounding area!
Hi there, So happy you are enjoying your new home...we can't wait for the pandemic to pass to so we can through a BIG resident function and everyone meet!!! Be safe & take care~Lori
So glad you are happy and enjoying your home...let us know if there is anything else we can do!
Glad you enjoy the community & your neighbors. We have implemented another way to get the notices out and there should not be a lag in receiving them going forward.
We definitely try to stay on top of maintenance and they take pride in their work. Thanks for the kind words and let us know if we can do anything for you!
Thank you for the input! The gate is a constant challenge and we will try to do better. Also, I have spoken to the landscapers reminding them not to come before 9:00 AM. Let me know if there is anything else we can do for you. Best, ~Lori
We hope you stay here forever and thank you for the kind words!
Thank you for your patients and understanding. I has been difficult operating with the COVID-19 and appreciate you. We are thrilled you are happy with your new home!!!
Isn't Providence fantastic...location, location, location. Thank you!
Thank you for the kind words...hope choose to live here another 10 years+!!!
We appreciate you...THANKS!
So happy you love your home. Thank you so much!
$930
642
N/A
Ridgecrest
$985
727
N/A
Oakwood
$1,020
804
N/A
Meadowview
$1,030
805
N/A
Oakwood Sunroom
$1,080
931
N/A
Meadowview Sunroom
$1,135
1,020
N/A
Loft Timberlake
$1,150
1,153
N/A
Timberlake Sunroom
$1,270
855
N/A
Carriage (with Garage)
$1,155
1,000
N/A
Brookstone
$1,180 - $1,210
1,099
N/A
Brookstone with Sunroom
$1,320
1,277
N/A
Walden
$1,400 - $1,415
1,386
N/A
Walden with Sunroom
Walden at Providence Apartment Homes has set a high standard for apartment living by providing luxury apartment amenities with all the comfort and conveniences you should expect. As a resident you also enjoy premium services, including our professional and friendly staff, 24-hour emergency maintenance service and complete access to our resident clubhouse and resort-style amenities. At Walden at Providence, we strive to provide all the comforts of home and superior service through our professional and responsive management team. Come enjoy the luxury lifestyle you deserve! Your neighborhood is here in Huntsville, AL.
Please allow up to 24 hours for your answer to be visible to the public.
Check Availability
Walden at Providence