Review History for anonymous

The Reserve at Jacksonville


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anonymous

Resident 2015 - 2017

10/10/2017

This complex is an over all JOKE. The workers don't know what they're talking about and they all hand out false information. The manager is useless and takes your money. If I could give this place a 0 star I would. First off, DO NOT BE FOOLED BY THE SHOW ROOM APARTMENT, that's like looking at a burger in the menu at McDonald's only to get something thrown together. The other units DO NOT look like that. They aren't attentive to the problems so if you have a roach, spider, or rat problem don't expect them to fix it until the 4th review. They want you to sign a room "as if", which I advise you NEVER to do because that means the room wasn't cleaned after the old tenant and it's not their problem after you move in. They expect you to leave a room spotless but give you a completely trashed and disgusting room then charge obnoxious move out fees. Move out fees don't go towards fixing the "problems" at all because the apartment still look the same for future tenants. They are so unorganized and unprofessional it's ridiculous. They send out overage fees which means "you went over on your unit" which is money in their pocket because I called the power company numerous times to get them to explain in which they said it's no overage charges on their end and to check back with the complex, who was completely dumbfounded and not helpful saying y'all to the power company. SCAM!!! I wouldn't recommend this apartment to my worst enemy, not even the homeless people that's living on the street in downtown Anniston. They get you to sign the lease but change their policy. God forbid you have a balance after moving out but you discuss it with Shannon because all she'll do it accept the money order you sent in along with the follow up payments while processing your account into collections. This is the ABSOLUTE WORST apartment complex in Jacksonville, Al. DO NOT MOVE HERE unless you're ready to have a lot of problems while dishing out a lot of unnecessary money. Although the rent is cheap, keep in mind YOU GET WHAT YOU PAY FOR. Stay your business to Gamecock Village! If you're wondering why their rate section is no longer on Facebook, it's because of all the bad reviews from former and current tenants. And below is screenshot from former/ current tenants complaining about problems that was never fixed and also backing up my statement that you shouldn't move here. My complaint is just the tip of the iceberg because there's way more problems than stated.

    Review 3 out of 143

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    The Reserve at Jacksonville

    March 2024

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