I've been a resident at the Grand Reserve for a year and a half. The management staff is excellent. Lisa is exceptionally nice. Maintenance can typically fix issues within hours of a call. Insulation if great in the walls of the apartment. The ceiling could use a little better insulation, but it wasn't terrible, and a little noise could be expected living on the lower level. The grounds are kept nice, and areas not designated for dogs are typically kept clean. Issues with kitchen appliances were resolved immediately.