Crossings at Pinebrook

3800 Michael Boulevard, Mobile, AL 36609
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ApartmentRatings Property Breakdown

OVERALL SCORE
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2.9National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
2.7
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.1
Move-in
How residents felt about their move-in experience.
3.4
Unclosed Prospects
What prospective renters had to say about their visit.
2.5
Work Order
Our team's performance in responding to service requests.
52%RECOMMENDED
THIS PROPERTY
VS
73%CITY AVERAGE

Ratings & Reviews

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Crossings at Pinebrook Manager

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Verified Resident 716544 2018 - 2019 Not Recommended
Reviewed 11/11/2019
Roaches are taking over and be very careful of your surroundings in this community after dark. Maintenance knocks on your door repairs after you've been waiting almost 2 months! I have to clean and pick up trash around my door and patio
Crossings at Pinebrook Manager11/12/2019

Our top priority is providing comfortable, well-maintained homes for our residents, and we sincerely apologize if you feel we have not matched up to your expectations. We try to fulfill all maintenance requests in a timely and efficient manner, regardless of high volume. If you have any outstanding requests that you feel are taking longer than expected, please come by the office so we can work with you to provide a quick and thorough resolution.

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Verified Resident 703779 2019 Recommended
Reviewed 10/07/2019
The process was pretty much painless. Staff was good at explaining everything we needed to proceed with securing the apartment. Although there were a few things we noticed at move in that still need to be fixed the apartment was in an overall clean condition and… See More
Crossings at Pinebrook Manager10/08/2019

We appreciate you taking the time to share this feedback with us. Our team understands that first impressions mean a lot when moving into your new home and we're sorry that your move-in did not live up to your expectations. Please let us know in person what we can do to address any pending concerns - we're always happy to assist you, thank you.

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Verified Resident 646830 2017 - 2019 Recommended
Reviewed 09/23/2019
I like my apartment itself. However I have often had many issues with the maintenance staff not completing a repair or not showing up to complete the repair after a long time waiting and having to go to the office and complain before they will ever… See More
Crossings at Pinebrook Manager09/25/2019

We are so sorry to see your experience with our team hasn't been more positive. Our goal is always to address any concerns or questions our residents have in a timely manner, and it is disappointing to hear we may have missed the mark. We appreciate your feedback on our grounds, as we are always looking for areas that could use more attention. It is important that we work with you to improve your stay in our community, so please reach out to our office directly with any issues that you would like to discuss with our management staff. Thank you, and we hope to hear from you again soon.

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Verified Resident 687751 2019 Not Recommended
Reviewed 08/30/2019
My apartment came very dusty and the bathroom was dirty as well it's very noisy here and it's very dirty on the outside appearance sometimes (food bags, beer cans, paper,etc) I wouldn't recommend these apartments to a friend
Crossings at Pinebrook Manager09/04/2019

Our team greatly appreciates your feedback on our grounds, and we are sorry to hear of your negative perspective of our community. We understand that first impressions are important when moving into a new home and we apologize that your home was not in line with your expectations. We would greatly appreciate an opportunity to work with you to get your stay with us back on track. Please reach out to us as soon as possible so we can discuss resolutions for this issue. Thank you.

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Verified Resident 687024 2018 - 2019 Not Recommended
Reviewed 08/28/2019
A lot of noise on late evening hours by the building surroundings.. not enough light in parking surroundings... pet mess in the surroundings of the building... despite the maintenance personnel is very professional and dedicated... there is a lack of attention on lightning in the whole… See More
Crossings at Pinebrook Manager08/30/2019

Our goal is to ensure all our residents are comfortable in their homes, so it's disappointing to learn that your concerns regarding the lighting and maintenance throughout our grounds have prevented you from enjoying your time in our community. We appreciate your feedback, and we apologize that your stay has not lived up to your expectations. We'd love the opportunity to work with you to resolve your concerns and improve your living experience. At your earliest convenience, please reach out to the office and set up an in-person meeting with our office. Thank you for your feedback -- we hope to speak with you soon.

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Verified Resident 677504 2018 - 2019 Recommended
Reviewed 08/12/2019
The office staff is really nice and definately helped with any issue I had when applying! Maintenance is a major help whenever I call aswell and they are always nice! I enjoy my apartment, happy to know some of the residents around aswell. The apartments could… See More
Crossings at Pinebrook Manager08/14/2019

We appreciate your kind review of our community! Our team is very happy to hear that you've had a great experience settling into your new home. If you have any concerns or questions, please don't hesitate to give us a call or stop by the office. We value your feedback, and are honored that you've chosen Crossings at Pinebrook for your first apartment!

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Verified Resident 676470 2016 - 2019 Recommended
Reviewed 08/09/2019
It was good they got me in the apartment quick and the staff was courteous i was very satisfied with the way things were handled in a professional manner the only thing left to do is the board under the bedroom window air comes in thru… See More
Crossings at Pinebrook Manager08/13/2019

Thank you for the great review! We are thrilled to hear you've been loving your experience in your home and with our team here at Crossings at Pinebrook. Please feel free to reach out to our office if there is anything we can help you with in the future. We'd be more than happy to answer any questions or maintenance concerns you have. Thanks again!

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Verified Resident 665902 2019 Recommended
Reviewed 07/17/2019
So far so good. The complex is clean, Maintenance is available, and the apartment has a security guard who checks the entire complex and makes me feel safe just by knowing he is around. I would recommend these apartments to anyone .
Crossings at Pinebrook Manager07/17/2019

Thank you for the great recommendation! We thrive on the feedback of our residents and are thrilled to hear you're enjoying your stay. If we can be of assistance in the future, please feel free to contact or visit us in the office. Thank you!

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Verified Resident 665357 2019 Recommended
Reviewed 07/15/2019
Move in was easy. All paperwork was handled promptly and will great care. Apartments were cleaned and ready for move in. In great location to shopping as well as main roads to travel. Reasonably priced.
Crossings at Pinebrook Manager07/17/2019

Thank you! We're so happy to see living at Crossings at Pinebrook has been such a great experience so far! We hope to continue providing you with exceptional service for many years to come! That being said, please feel free to stop by the office or give us a ring if you ever require assistance with anything. Thanks again and take care!

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Verified Resident 659056 2019 Not Recommended
Reviewed 07/01/2019
Worst experience I've had in an apartment. Management doesn't communicate or return phone calls. Maintenance doesn't fix issues they only get them working for a short amount of time and then it's broken again.
Crossings at Pinebrook Manager07/03/2019

We are sorry to hear this has been your experience. We want all our residents to enjoy the comfortable stay they deserve, so please reach out to us at your next convenience. Our team will be more than happy to discuss your maintenance issues and help you resolve them. Thank you.

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Verified Resident 658124 2012 - 2019 Not Recommended
Reviewed 06/28/2019
Poor plumbing. Always has a leak from neighbors due to it. No security cameras at entry and exit gates. Rude office staff. They are constantly raising the price of rent every year. Looks like The new dog park is at hit yet the kids still dont… See More
Crossings at Pinebrook Manager07/02/2019

We are very concerned to hear about your negative perspective regarding your time in our community. We can assure you that our team is dedicated to providing excellent service and creating a comfortable, inviting environment. Your feedback is greatly appreciated, as we are always looking for ways to improve our grounds. If you would like to discuss your concerns and your suggestions with our management team, please feel free to reach out to our office directly. Thank you.

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Verified Resident 643908 2019 Recommended
Reviewed 05/23/2019
I know a few people that used to live here and all of them said it was a nice community. The office staff are really nice and accommodating. I haven't experienced any issues so far but I know they'll be taken care of quickly if I… See More
Crossings at Pinebrook Manager05/24/2019

Wow! Thanks so much for taking the time to leave us such a nice review! We're absolutely thrilled to learn that you're enjoying your experience with our Crossings at Pinebrook community. (Also: isn't our staff absolutely lovely?!) If you ever feel like discussing your thoughts in greater detail, please don't hesitate to give us a call, shoot us an email, or stop by our leasing office at your earliest convenience!

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Verified Resident 642465 2018 - 2019 Not Recommended
Reviewed 05/20/2019
It was ok when I first moved in my 1st two months, my neighbors in E28 have been my biggest problem. They have children and people living there in a one bedroom & they are disrespectful & act like they own the building. They keep up… See More
Crossings at Pinebrook Manager05/23/2019

Thanks for bringing your concerns to our attention! We are sorry to hear about the inconveniences caused by your neighbors, but please know that our team is striving to offer comfortable living experiences for each of our residents. Please continue to report your concerns to our office! We can assure you that we are working to improve your comfort as well as the comfort of all of our residents. Please reach out to our office directly so that we can further discuss your concerns, thank you!

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Verified Resident 640621 2019 Recommended
Reviewed 05/15/2019
The apartments are spacious and nice they have washer and dryer connection which led me to select Apartments upon arrival I saw bugs crawling to the apartment we would need to spray the patio was a mess I had to ask a few times for them… See More
Crossings at Pinebrook Manager05/16/2019

We understand that first impressions are important when moving into a new home, and we are sorry that your home was not in line with your expectations. It is unfortunate to hear that you have encountered pest issues during your stay, as we aim to provide excellent service and create a comfortable environment for all of our residents. If you are still experiencing any issues with pests, please reach out to our office directly to discuss your concerns in greater detail with our management team. Thank you, and we hope to hear from you again soon.

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Verified Resident 640871 2018 - 2019 Recommended
Reviewed 05/15/2019
It's an okay place to live but it's not like it was years ago...they like to fix things and they take they time working orders. The area is almost like living in the hood. Not a good community for the elderly.
Crossings at Pinebrook Manager05/16/2019

We are disheartened to hear that your experience with us has left you with a negative impression of our community. Our top priority is providing comfortable, well-maintained homes and grounds for our residents, and we sincerely apologize if you feel we have not matched up to your expectations. We try to fulfill all maintenance requests in a timely and efficient manner, regardless of high volume. If you have any outstanding requests that you feel are taking longer than expected, please come by the office so we can work with you to provide a quick and thorough resolution.

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Verified Resident 639203 2017 - 2019 Not Recommended
Reviewed 05/12/2019
Decent community. Office staff is nice and courteous. The facility does need an second trash compactor, it get very full and overflows over the weekend. The fitness center and pools are very nice and always clean.
Crossings at Pinebrook Manager05/14/2019

Thank you for taking the time to leave us this valuable feedback. Our team works hard to keep our wonderful amenities up-to-date, and we are grateful that you've taken notice. We appreciate you bringing your concerns to our attention regarding our trash compactor, as we are always looking for areas of improvement in our community. We would love to speak with you in greater detail to learn more about how we can make your experience even better, so please feel free to reach out to our office at your convenience if you would like to discuss with our management team.

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Verified Resident 635812 2014 - 2019 Recommended
Reviewed 05/06/2019
I love living in my apartment. Love the area and the convenience to stores, mall, restaurants, hospitals, doctors offices, interstates, schools, gas stations, and there is access to transportation stops See More
Crossings at Pinebrook Manager05/07/2019

We're so happy to hear that Crossings at Pinebrook is a winner is your eyes. Thank you so much! We hope to continue being a great place for you to live. Please let us know there is anything our team can assist you with. Take care!

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Verified Resident 631755 2018 - 2019 Recommended
Reviewed 04/26/2019
It's been a blessing the staff is amazing I will refer my friends and family I love it the community is amazing my neighbors are wonderful the maintenance crew or great they do a wonderful job and I will let the world know See More
Crossings at Pinebrook Manager04/30/2019

Thank you for this incredible review! It warms our hearts to hear that you have had nothing but great experiences with our team here at Crossings at Pinebrook, and we are very grateful for your compliments. If there is anything you need assistance with, please don't hesitate to give us a call or stop by our office for a chat. Thanks again, and take care!

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Verified Resident 617961 2019 Recommended
Reviewed 03/20/2019
I just moved in here about a week ago and I have no problems maintenance came out and fix the issues I had and that's it nothing else it's quiet I love it so far it very close to shopping food and interstate
Crossings at Pinebrook Manager03/21/2019

Thanks for the great review! We work hard to provide five-star experiences to our residents and guests, so it makes our day to hear that you're experiencing just that. Don't forget that we're just a phone call or office visit away should you require assistance with anything, or you just want to say hi. We're always happy to hear from our residents. Thanks again!

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Verified Resident 611602 2018 - 2019 Recommended
Reviewed 03/05/2019
Its a very roomy apartment. Neighbors are really friendly, respectable, and dont give me any problems at all. The management here is amazing and maintenance guys are too. Just when I think the problem is big they solve it very simple and mak it small.
Crossings at Pinebrook Manager03/06/2019

We appreciate this rave review! It is our pleasure to provide exceptional service, and we are honored to accept your compliments. If there is anything you need assistance with, don't be afraid to give us a call or stop by the office - we are always here for you!

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Verified Resident 605977 2018 - 2019 Not Recommended
Reviewed 02/19/2019
The maintenance people are garage and the people at the front can never help .. they say they put in the work order but nothing ever gets done.. I have called for 2 months and I have still yet to see someone and they sent me… See More
Crossings at Pinebrook Manager02/20/2019

We sincerely apologize for any miscommunication regarding your maintenance issues, and for any inconveniences you've encountered as a result. We try to fulfill all requests in a timely and efficient manner, regardless of high volume, and we are sorry to hear that we have missed the mark in your experience. If you have any outstanding requests that you feel are taking longer than expected, please come by the office so we can work with you to provide a quick and thorough resolution. Thank you.

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Verified Resident 594478 2016 - 2019 Not Recommended
Reviewed 01/18/2019
When I first moved in I never had a problem they were quick to fix a problem and my neighbors were very nice. It was peaceful , quite never had a problem .The apartments were bought out by new owners and I started having problems. My… See More
Crossings at Pinebrook Manager01/23/2019

We are sorry to hear that our current management team has fallen below your expectations. We want to assure you that providing quality service and a comfortable community are our top priorities, and our team is dedicated to getting your stay with us back on the right track. We would appreciate the opportunity to address your concerns in persons so we can work with you on a proper resolution. At your convenience, please give us a call to set up a time to meet with our management. Thank you.

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Verified Resident 592350 2018 - 2019 Not Recommended
Reviewed 01/14/2019
I don't like it here they let any and everybody move over here and the walls are thin so I hear plenty of noise. It took them almost a month to replace the lights in the breezeway after me and another tenant complained about because we… See More
Crossings at Pinebrook Manager01/15/2019

Our top priority is providing comfortable, well-maintained homes for our residents, and we sincerely apologize if you feel we have not matched up to your expectations. We try to fulfill all maintenance requests in a timely and efficient manner, regardless of high volume. If you have any outstanding requests that you feel are taking longer than expected, please come by the office so we can work with you to provide a quick and thorough resolution.

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Verified Resident 591328 2017 - 2019 Not Recommended
Reviewed 01/09/2019
The first management the complex was under when I moved in , in 2017 was awesome & very nice. The management they have now is HORRIBLE ! they don't listen & the ones that I have spoken with are very rude.
Crossings at Pinebrook Manager01/10/2019

We are disheartened to hear of your negative characterization of our team, as we feel it doesn't reflect the quality of service that we aim to provide. We greatly appreciate the opportunity to improve our communication with you and work to make your stay in our community even better. if you have any questions or concerns, please reach out to our office staff at your convenience, thank you.

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Verified Resident 588016 2018 Not Recommended
Reviewed 12/28/2018
extremely nosey neighbors that have a problem with everybody in the community but no one is complaining about the zoo animal smell lingering in and around their unit. the parking lot could use more space but its full of tree root debris.
Crossings at Pinebrook Manager01/02/2019

Thank you for taking the time to leave us this feedback. We aim to provide a comfortable community for all of our residents, and we are disheartened to hear that your experiences with other community members have prevented you from enjoying the 5-star experience we strive to offer. If you feel your neighbors are violating our community policies or if you have any questions for our team, please feel free to stop by our office or give us a call at your convenience.

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Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry On-Site
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $720

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $883

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $825

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2.5 Bathrooms

  • Price

    $833

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $1,070

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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Can you hear your neighbors?

Anonymous · March, 19 2018
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Crossings at Pinebrook is an apartment in Mobile in zip code 36609. This community has a 1 - 3 bedroom, 1 - 2.5 bathroom, and is for rent for $720 - $1,070. Nearby cities include Prichard, Theodore, Chickasaw, Saraland, and Daphne. 36606, 36608, 36693, 36688, and 36695 are nearby zip codes.

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Crossings at Pinebrook

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    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
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    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
    • (Resident photo uploaded on 09/06/2016) Image of Crossings at Pinebrook in Mobile, AL
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