Unanticipated expenses, questionable safety, terrible communication with staff. Management changed, and it has been difficult to get prompt responses to questions and help when needed. Overall, not happy with the changes and service.
Manager
4/11/2019
Yester Oaks
We are so sorry to see your experience with our team hasn't been more positive. We can assure you that our staff is here to help our valued residents get the excellent stay they deserve, and we apologize if your interactions have not reflected the high standard of service that we aim to provide. We would appreciate the opportunity to improve your time in our community, so please reach out to us in the office and we will be more than happy to discuss your concerns. Thank you.