Review History for jid

Peppertree Apartments


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jid

Resident 2012 - 2015

8/3/2015

I lived at Peppertree for three years; the first two and a half years were great. Unfortunately, things changed. Maintenance orders do not get repaired-when I was finally able to reach someone in the office to ask about my 3+ week old maintenance order the response was "oh, we don't check those messages." I received two warnings for throwing cigarette butts on the ground; when I said "I don't smoke I think those butts are my downstairs neighbors (who did smoke) the response was "don't you live upstairs?" When I said yes I was told "then they are your butts." When I turned in my notice, I was sent a letter listing the things I needed to do prior to move out and to get my security deposit returned. Three weeks after sending me the letter confirming they had received my notice the office manager told the new company I was trying to lease from that I had not given a notice; Peppertree was not aware I planned on moving. The day I signed my lease with Peppertree I paid a $300.00 pet fee, provided a picture of my pet, and provided my pets vet records. When my new landlord called for a reference he was told Peppertree did not know I had a pet. It has now been four months since I moved from Peppertree; I have called eight times to ask about my security deposit. Eight times I have been told "the manager is at lunch I will have her call you back." I finally sent an email to the management company. After sending the email, the Peppertree manager did call me; she told me they did owe me my security deposit and a check would be cut on July 17 or 24th. Well, it is now August 3rd and no check. I called today and the manager told me "the cycle of checks for July 24th were not cut. I'll call you by the end of the day to let you know when you can expect your check." Unfortunately a place that started out so great turned into a nightmare. I would not recommend Peppertree Apartments to anyone

    Review 66 out of 88

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