Review History for anonymous

Cypress Village


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anonymous

prospectiveVisited 2018

10/9/2018

I WENT TO OBTAIN A APARTMENT THERE WITH THE UNDERSTANDING THAT I HAD A HOUSE TO SELL. I FILLED OUT THE APPLICATION AND WAS INFORMED OF A FEE. THE BUYERS BACKED OUT ON MY HOUSE SO I WASN'T ABLE TO MOVE. THE LADY NAMED BRANDY INFORMED ME OF THE FEE. I SAID NO PROBLEM SEND ME A BILL. I NEVER RECIEVED A BILL AND I WAS TURNED OVER FOR COLLECTIONS LESS THAN THIRTY DAYS FROM ORIGINAL DATE. I WAS NEVER ALLOWED TO PAY THE BILL IN A NORMAL MANNER. UPON A LITTLE RESEARCH THE MANAGER INDICATED THAT WAS THEIR NORMAL PRACTICE. I HAVE GREAT CREDIT AND DO NOT NEED A BLIMISH ON MY CREDIT REPORT.
    Manager

    10/12/2018

    Cypress Village
    Thank you so much for reaching out about this issue. Unfortunately, we have specific policies about fee payments, and we need to be consistent out of fairness to our current residents. That said, we want everyone, prospective and current residents alike, to feel at home here, so we'll look into the situation to determine if something else needs to be done. Please don't hesitate to call us at 866-620-1130 to talk about this or any other issues you may have. We wish you all the best.

    Review 55 out of 124

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