The Reserve at North River Apartments
#4,877 #13 #99

What is epIQ?

The Reserve at North River Apartments

1761 Commons North Loop, Tuscaloosa, AL 35406
(60 Reviews)
$1,384 - $4,780/mo
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Floor Plans & Pricing

1 Bedroom

Madison

1 Bed, 1 Bath | 802 sq. ft.

$1,384 - $3,309

1 Available Unit

See Floor Plan Details

Madison with Loft

1 Bed, 1 Bath | 997 sq. ft.

$1,484 - $3,073

1 Available Unit

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2 Bedrooms

Cumberland

2 Beds, 2 Baths | 1,105 sq. ft.

$1,550 - $3,650

2 Available Units

See Floor Plan Details

Cooper

2 Beds, 2 Baths | 1,227 sq. ft.

$1,660 - $3,824

1 Available Unit

See Floor Plan Details

Cooper with Loft

2 Beds, 2 Baths | 1,507 sq. ft.

$1,625 - $3,754

See Floor Plan Details

Cumberland with Loft

2 Beds, 2 Baths | 1,407 sq. ft.

$1,851 - $4,481

See Floor Plan Details

3 Bedrooms

Savannah

3 Beds, 2 Baths | 1,306 sq. ft.

$1,797 - $4,557

1 Available Unit

See Floor Plan Details

Savannah with Loft

3 Beds, 2 Baths | 1,631 sq. ft.

$1,897 - $4,780

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A-
A-

Renter Ratings

B+

Review Ratings

Noise

4.0

Grounds

3.4

Safety

3.7

Office Staff

4.0

Maintenance

4.2

Neighborhood

4.1

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

12

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A-

Average time to respond to reviews

3.92 days

View Community Timeline
View Community Timeline

The Reserve at North River Apartments Reviews

(59)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1225580

Verified Resident ā€¢ 2019 - 2024

2/11/2024

We've had a great experience at the Reserve. Management has been great, and the maintenance is always quick to respond. The complex is well taken care of, and very close to Publix, cvs, and great school districts. We've been at the Reserveā€¦Ā See More >
    Manager

    2/13/2024

    The Reserve at North River Apartments
    We love to hear from long-term residents such as yourself, and we are thrilled to hear the last six years have been a blast! We understand providing our residents with prompt communication, amazing service, and a convenient location is necessary to ensure you feel at home in our community. Our team is glad to have your stamp of approval, and we hope to continue to impress you.
    Review Author Icon

    Resident 1185267

    Verified Resident ā€¢ 2023

    9/29/2023

    Was advertised that a gym was onsight. Came to find out there was none. There used to be one and they have been "working" on it for years. There are no noise standards. So late at night, it can be loud.ā€¦Ā See More >
      Manager

      10/3/2023

      The Reserve at North River Apartments
      Thank you for choosing our community and for sharing your interest in our gym. We look forward to opening it back up, and we welcome you to share any further observations with us as well. Call or visit the office anytime.
      Review Author Icon

      Kenny_u

      Resident ā€¢ 2023

      9/4/2023

      RUN..... AWAY!

      Move in - fantastic. Shortly there after, everything went downhill quickly. That great pool you see in the pictures, nasty green and closed most of the summer. Those bbq pics, and the fire pit, conveniently all located in the pool area - locked out. Theā€¦Ā See More >
        Manager

        9/6/2023

        The Reserve at North River Apartments
        Thank you, Kenny, for sharing your seamless move-in experience. We aim for residents to have outstanding service and a quality of life that offers peace of mind, and we regret your disappointment with amenities and maintenance. Our team would like to speak with you directly about how we can improve your experience and hope you will call or stop by. We look forward to hearing from you.
        Review Author Icon

        anonymous

        Resident ā€¢ 2023

        8/18/2023

        NOT WORTH THE MONEY!!!

        I moved in a few months ago. At first, from the outside looking in, I really liked the place and neighborhood. But now that I am settled, I definitely do not. When I first moved in, my air was not working due to a supposedlyā€¦Ā See More >
          Manager

          8/23/2023

          The Reserve at North River Apartments
          We appreciate your taking the time to provide a review and compliment our attractive grounds and neighborhood. Although we take steps to mitigate vehicle situations and support law enforcement's encouragement that drivers not leave valuables in their cars, no community can guarantee this will not occur. Our team is committed to resident satisfaction and would be happy to speak with you directly if you call or stop by our office. Thank you.
          Review Author Icon

          Resident 1171465

          Verified Resident ā€¢ 2022 - 2023

          8/18/2023

          Good location for the elementary school, diligent and nice handy men, and quiet place. However, main common facilities are out-of-control. One light of the tennis court broken for nearly two years (maybe more), gym closed more than 6 months, and pool are not clean evenā€¦Ā See More >
            Manager

            8/22/2023

            The Reserve at North River Apartments
            Thank you for sharing your experience in our conveniently-located and family-friendly community. We value our residents' feedback and regret your disappointment with the maintenance concerns you raised. Our team wants to ensure your satisfaction and will look into ways we can improve. We appreciate you and welcome you to reach out to us anytime we can be of assistance.
            Review Author Icon

            Resident 1162017

            Verified Resident ā€¢ 2020 - 2023

            7/21/2023

            The apartment meets our needs. Repairs are made timely when requested. Office staff and maintenance are friendly and professional. Grounds are a problem because dog owners are not picking up dog dirt and I do it around our apartment after once having stepped inā€¦Ā See More >
              Manager

              7/25/2023

              The Reserve at North River Apartments
              We are happy to see that you have been satisfied with our dedicated team and your apartment home. We greatly appreciate this feedback and will be sure to remind residents of our trash and pet policies. Please get in touch if you notice anything else we can do to improve your experience.
              Review Author Icon

              Resident 1159558

              Verified Resident ā€¢ 2021 - 2023

              7/14/2023

              This is a great community. We feel safe & have never had any safety concerns. We have privacy & love our patio! The staff is wonderful & maintenance does a great job. My only concern is that the pool & pool area needs to beā€¦Ā See More >
                Manager

                7/18/2023

                The Reserve at North River Apartments
                How golden to know that you feel the peace in our community and that the privacy is just the right amount. Thank you for the kind words about our team and for sharing your thoughts regarding the pool monitorship. We thrive on constructive feedback and appreciate you reaching out.
                Review Author Icon

                Resident 1159512

                Verified Resident ā€¢ 2023

                7/14/2023

                It is a really nice place to live in, there were some concerns before we moved, it was not fixed before we move in, but after ask them again, the maintenance guys came and fixed everything that were needed, they are so prestative.

                  Manager

                  7/18/2023

                  The Reserve at North River Apartments
                  Thank you for trusting us and for letting us earn your honor. We are grateful to have you here and hope you continue to enjoy your home.
                  Review Author Icon

                  Resident 1155288

                  Verified Resident ā€¢ 2023

                  6/30/2023

                  We enjoy the community environment that we have found here. Our dog loves getting to know our neighbors and other dogs in the complex. My negative has to do with irresponsible pet parents that don't take care of their pets excrement. And I have notā€¦Ā See More >
                    Manager

                    7/4/2023

                    The Reserve at North River Apartments
                    We love knowing that you and your dog have been enjoying our beautiful apartment community! We will be sure to remind residents of our pet policies, and we would like to learn more about how we can improve this area. Feel free to get in touch with our office team at your earliest convenience.
                    Review Author Icon

                    Resident 1155183

                    Verified Resident ā€¢ 2022 - 2023

                    6/30/2023

                    The apartment is old and needs much TLC. They give increased attention to the outside look while the inside is painted a horrible yellow/cream color. The baseboards, ceilings, and walls are all the same dreadful color. The pool is always nasty. Residents leave theirā€¦Ā See More >
                      Manager

                      7/4/2023

                      The Reserve at North River Apartments
                      We appreciate your review, favorable rating, and compliments on our hardworking maintenance team. Thank you for sharing your observations about the paint color and pool. Our team will look into this and work to improve overall satisfaction. Please reach out anytime we can help you.
                      Review Author Icon

                      Resident 1155143

                      Verified Resident ā€¢ 2022 - 2023

                      6/30/2023

                      I have enjoyed living in this apartment for the following reasons: good location, relatively quiet community, I feel very safe at home, monthly rent cost is reasonable, and the trash valet system is great. The following drawbacks exist that will have me looking for anotherā€¦Ā See More >
                        Manager

                        7/4/2023

                        The Reserve at North River Apartments
                        Thank you for sharing your thoughtful and detailed review of our conveniently-located and peaceful community. This information benefits our team as we seek ways to increase resident satisfaction. We will explore ways to improve, and we invite you to call or stop by the office anytime we can help you.
                        Review Author Icon

                        Resident 1130947

                        Verified Resident ā€¢ 2020 - 2023

                        4/12/2023

                        "Overall, my experience living in this apartment home has been good. It meets my basic needs but lacks any standout features. Maintenance and management have improved their responsiveness, but the apartment home, and amenities, are showing its age."ā€¦Ā See More >
                          Manager

                          4/18/2023

                          The Reserve at North River Apartments
                          It's nice to hear that you've noticed our team's commitment to responding quickly to your inquiries. We also appreciate the comment about ensuring this is a superior place to call home and are always open to suggestions about ensuring your comfort. Thanks!
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2022 - 2023

                          3/5/2023

                          Could be Better

                          Overall itā€™s an ok place to live, but I wouldnā€™t say itā€™s great. For the high price tag of this place I would expect cleaner grounds. Sometimes you can see significant trash laying around and no one cleans up after their pets it seems. Doggyā€¦Ā See More >
                            Manager

                            3/9/2023

                            The Reserve at North River Apartments
                            Thank you for sharing your experience. We are delighted you love the location but are sorry to see your disappointment with maintenance requests. Our team will work to address the pet waste pickup concerns and bag refills. We value your feedback and welcome you to come by or call the office if you have additional observations to share.
                            Review Author Icon

                            Resident 1104385

                            Verified Resident ā€¢ 2022 - 2023

                            1/20/2023

                            It started off tough because we had lived in our house for 15 years and transitioning into a apartment was a struggle. The apartment complex helped make the transition smoother on us all. We've had a great experience thus far.

                              Manager

                              1/24/2023

                              The Reserve at North River Apartments
                              We appreciate your review and are thrilled we were able to assist your family during a time of transition. It is fantastic that your experience has gone well, and we will do all we can to ensure this continues! We are here for you, so do not hesitate to reach out.
                              Review Author Icon

                              Resident 1104366

                              Verified Resident ā€¢ 2022 - 2023

                              1/20/2023

                              This was by far the most poorly managed community I've ever been a part of. The buildings need serious attention and problems are slow to be fixed. There were constant issues with my unit from the moment I moved in. The unit was not readyā€¦Ā See More >
                                Manager

                                1/25/2023

                                The Reserve at North River Apartments
                                Thank you for taking the time to share this experience. Providing well-maintained apartment homes and excellent service is a priority, and we are sorry if this was not your experience. Our team welcomes the opportunity to receive more details so we can improve resident care in the future, so please call or stop by when you have a moment.
                                Review Author Icon

                                Resident 1100494

                                Verified Resident ā€¢ 2021 - 2023

                                1/6/2023

                                I've lived at the Reserve for almost six years. I moved from a 1 bedroom to a 2 bedroom in 2021. In the last year I have noticed the overall cleanliness of the of the property decline. There is now trash all over the propertyā€¦Ā See More >
                                  Manager

                                  1/10/2023

                                  The Reserve at North River Apartments
                                  Your dedication to our community over the past few years means a lot to us, and so does your desire to remain part of our family over the next few years. We are sorry if your current neighbors are louder than you prefer, but we are glad to know it is not an issue for you. Thank you for alerting us to the garbage and glass situation. We would like to know if there is a particular area in need of our attention first. Please call or stop by when you can so we can hear from you directly. Thank you for helping us ensure peace of mind for our residents.
                                  Review Author Icon

                                  Resident 1097877

                                  Verified Resident ā€¢ 2021 - 2022

                                  12/27/2022

                                  There are a lot of improvements that could be made to the community, but I do believe they are currently in the process of doing so. I enjoy the area / school zone so that is the main perk of living here, in my opinion.

                                    Manager

                                    12/29/2022

                                    The Reserve at North River Apartments
                                    Our residents benefit from our excellent location and local schools, and we are confident that our upcoming improvements will further elevate your experience in our community. Thank you for your great rating, and as always, please do not hesitate to reach out if there is ever anything we can do for you.
                                    Review Author Icon

                                    Resident 1089188

                                    Verified Resident ā€¢ 2009 - 2022

                                    11/28/2022

                                    I'm not very happy with the customer service this property provides. I can never reach anyone directly by phone -- my calls always go to voice mail. This is not acceptable -- but I can never reach a person (ever). When Iā€¦Ā See More >
                                      Manager

                                      11/30/2022

                                      The Reserve at North River Apartments
                                      We value your feedback regarding communication, and we are disheartened that your experience thus far has not met your satisfaction. While we look into the voicemail discrepancy, we ask that you come by the office directly so we can provide you with immediate assistance. Thank you for bringing your concerns to our attention, and we look forward to improving your experience going forward.
                                      Review Author Icon

                                      Resident 1086531

                                      Verified Resident ā€¢ 2020 - 2022

                                      11/18/2022

                                      So far everything has been good. I would install security cameras in the pool area. You would be surprised on how many kids go in and out of there just playing and probably destroying stuff. Also, replenish dog bags so you can pick up afterā€¦Ā See More >
                                        Manager

                                        11/22/2022

                                        The Reserve at North River Apartments
                                        Your ideas about the pool cameras and doggie bags are very helpful to us. We are so glad you are enjoying everything about your home. Thank you for the review. If you have any further suggestions for enhancement, please do share them with us! Call or stop by the office anytime to chat in person.
                                        Review Author Icon

                                        Resident 1085704

                                        Verified Resident ā€¢ 2022

                                        11/15/2022

                                        I had a great experience. The manager and all the staffs were helpful and nice.......................................................

                                          Manager

                                          11/19/2022

                                          The Reserve at North River Apartments
                                          We are glad to hear that you were impressed with our team's professional service and appreciate you taking the time to share your 5-star rating of our community. Many thanks to you!

                                          Updated Review

                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2021 - 2022

                                          6/13/2022

                                          Worst maintenance support in the country! DO NOT MOVE HERE

                                          I had to get my own plumber to get toilet fixed when multiple attempts to get maintenance support failed. i have a request open since 31st May and no attention from anybody yet. Talking to a few neighbors and they all have the same issue.ā€¦Ā See More >
                                            Manager

                                            6/17/2022

                                            The Reserve at North River Apartments
                                            Thank you for bringing your concerns to our attention. We are sorry for any delay or oversight that may have occurred regarding your maintenance or pest control concerns. We do prioritize urgent requests but strive to provide all residents with responsive service. We would be happy to make arrangements to have these items addressed and ask that you and your neighbor reach out to us in the office at your earliest convenience for further assistance. We look forward to speaking with you.
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2017 - 2019

                                            1/9/2019

                                            For the first year, 2018 it was MUCH better living here. Then we got a new management company during the summer of 2018 and things have gone downhill. We continually have to remind them to empty the pet waste bins and the community garbage dumpsterā€¦Ā See More >
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2018

                                              11/2/2018

                                              I love living at the Reserve . Beautiful and quiet neighborhood. Maintenance is awesome! Office staff is always a delight. I love all the amenities offered and the community gatherings the Reserve puts on..

                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2015 - 2018

                                                9/4/2018

                                                The apartments were great when we first moved it. I often refereed to it as "resort style living" But in the past year (around the fall of 2017) the ownership and management changed. The new management is incompetent. They can't seem to do the simpleā€¦Ā See More >
                                                  Review Author Icon

                                                  brittbv

                                                  Resident ā€¢ 2014 - 2017

                                                  7/24/2017

                                                  I lived at the Reserve for three years and really enjoyed it. My moving came down to price and location for work. Pros: The pool is really nice, and it's nice that there is an option for a gym. Staff and maintenance are both friendly, andā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Stacked Washer and Dryers
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: A maximum of 2 animals are allowed per apartment. Aggressive dogs or any dog with a bite history will not be accepted
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Bilt Rewards- Earn Points on Rent
                                                    • Bright Open Floor Plan
                                                    • Brushed Nickel Kitchen and Bathroom Hardware
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Ceiling Fan with Accent Lighting
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Faux Wood Floors
                                                    • Fitness Center
                                                    • Granite Kitchen Countertops
                                                    • High or Vaulted Ceilings
                                                    • National Relocation Program
                                                    • Online Resident Services
                                                    • Playground
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Premium Interior Paint
                                                    • Security Deposit Alternative Available
                                                    • Stainless Steel Appliances
                                                    • Tennis Court
                                                    • Track Lighting
                                                    • Two-Inch Blinds Throughout
                                                    • Walk In Closets
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                                                    Leasing

                                                    Live life to the fullest at your new home Reserve at North River Apartments, where comfort is around every corner! Our Tuscaloosa apartments are surrounded by beautiful vistas and provide you with a stunning home with access to the best amenities and a convenient location. Our neighborhood is ready to inspire, with a focus on an easy lifestyle and all the amenities you'd expect to keep things simple. The Reserve at North River offers luxury features in all of their one, two, or three-bedroom suites. Our residents enjoy gathering at the outdoor pergola with sizzling BBQ grills or challenging friends on the illuminated tennis court. The contemporary features of your new home include open-concept layouts with private patios/balconies and in-unit stackable washers/dryers, extra closet space, and loft options. Our community is conveniently located right off Highway 82, making it easy to get where you need to go! The University of Alabama, Shops of Lake Tuscaloosa, Sokol Park, and so many other works, shopping, and recreational venues are no more than 10 minutes away. Experience the undeniable quality and convenience of living at The Reserve at North River apartments! Call today to schedule a tour, we can't wait to meet you!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Highmark Residential

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                                                    A-
                                                    Communities
                                                    387

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 07/24/2018
                                                    Q:Ā Are the listed prices per month?

                                                    Frequently Asked

                                                    Based on 60 number of votes by renters, The Reserve at North River Apartments is currently rated 3.9 out of 5 stars.
                                                    The Reserve at North River Apartments is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Reserve at North River Apartments is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Reserve at North River Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Reserve at North River Apartments is rated 3.7/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    The Reserve at North River Apartments is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Reserve at North River Apartments is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3.92 days to their community reviews in the past year.
                                                    Highmark Residential
                                                    Dogs Allowed
                                                    Restrictions: A maximum of 2 animals are allowed per apartment. Aggressive dogs or any dog with a bite history will not be accepted
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    The Reserve at North River Apartments

                                                    March 2024

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                                                    The Reserve at North River Apartments is a 802 - 1,631 sq. ft. apartment in Tuscaloosa in zip code 35406. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,384 - $4,780. Nearby cities include Northport, Cottondale, Moundville, Vance, and Gordo.

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