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The Abbey At Vestavia Falls

 
 
 
 
 
 

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Resident 2014 Not Recommended
Reviewed 12/13/2014
If you like apartments that are run down and falling apart, management that has no clue what is going on, and incompetent maintenance staff, this place is for you. The cheap flooring is disgusting and coming unglued from the floors in the kitchen and bathrooms and several of our outlets don't work properly. There is a hole in the ceiling in one of our bathrooms, our sink has been leaking since we moved in six months ago, our toilet has been broken for a month, and our ceiling leaks in my son's room every time it rains. No one is in a hurry to fix any of this. The staff just makes excuse after excuse why nothing ever gets fixed. I will never forget when I called to ask when our leaking ceiling was going to be fixed. I was told it would be awhile because the vendor they use is busy and to prepare myself because it was supposed to rain again in a couple of days. Seriously?!? At one time, both of our toilets were broken and no one cared, even after calling and leaving messages. Oh, and the office staff doesn't answer the phone even when they are just sitting around in the office and they also don't return phone calls. I also was not aware that we would have to share our apartment with roaches. Right after we moved in, I found eight old roach traps under the stove while I was cleaning and it's all been down hill from there. The staff had excuses for that too. They do send someone to spray, but it does no good. They apparently don't do background checks here either because I live above a felon and her husband who has warrants in another state. Another thing that irritates me is that they do not ever change the filters for the air conditioner and they are monthly filters. They are definitely disgusting after a month and need to be changed. I'm counting down the days until my lease is up. Good luck to the next person who moves in...
The Abbey At Vestavia Falls Manager12/15/2014

I am very sorry that you've not had a pleasant time here. We take pride in having happy residents and we strive to maintain your happiness. It is true that we got behind on work orders for a couple months and it was due to a change in staff. We have been very thankful for the patience of our residents and we apologize for any inconvenience that was caused. We now have been caught up on work orders for a couple of weeks so if there is anything that needs to be taken care of in your apartment home (and it seems there is) please send me an email with the list of items and I'll see to it that it gets taken care of promptly. I can assure you that all lease holders are screened for criminal backgrounds and would never get approved for move in if they're background check showed a warrant for their arrest. Abbey Residential is very strict about criminal backgrounds; we've even had to turn someone away due to too many speeding tickets. We have recently started doing updates to our homes which includes all new GE appliances, all new brush nickel light fixtures, new brush nickel hardware throughout and new faux granite countertops. If you would like a home that's been updated please email me and we'll discuss your options. I really hope you know that some of the issues you listed do not represent how we operate this community and I hope you'll give us another chance to prove that to you. I look forward to hearing from you and serving you. I give you my word that if you email me the items that need to be taken care of I will personally walk your home (with you if you prefer) afterwards to ensure everything is taken care of to your satisfaction. My email address is [email protected] You are more than welcome to call me as well 205-822-7002. Kindest Regards, Amber Richey Property Manager

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