Review History for anonymous

Vestavia Reserve Luxury Apartments


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anonymous

Resident 2017

12/3/2017

We absolutely love our apartment for the most part. They're beautiful and upscale in comparison to most. HOWEVER, the noise is absolutely HORRIBLE! We can hear EVERYTHING our neighbors do upstairs and next to us and even below us. Thankfully we only share one wall with a neighbor but we could hear them snore OVER our very loud TV. We've heard their cell phone go off and have heard our down stairs neighbor have an incredibly intimate fight with her husband over the phone and one that, if I were in her shoes, I would be absolutely mortified if anyone heard... which we did hear... CRYSTAL CLEAR. The noise is CONSTANT. We are getting more and more frustrated with every day that passes with how noisy the apartments are; we pay WAY too much to be living in apartments that are THIS LOUD. The apartments don't seem structurally sound which we feel contributes to how loud they are and how much of our neighbors' activities we hear and also makes us feel unsafe if somewhat severe weather were to ever roll through... we would definitely not stay. We enjoy how beautiful they are and seemingly safe they are, crime-wise, but we are very quickly growing tired of how obscenely loud they are. And if it were possible to rate the noise level at zero stars we absolutely would have. The only other complaint is that I've only emailed management about one complaint two times; they took a couple weeks to respond to the first email and responded with an incomplete response so I replied back again with questions from the first email they didn't answer... I never received a response. The complaint... with how little the gym is it was quite frustrating that they contracted with an outside fitness company to use the facility to teach fitness classes (including to people who don't even reside in the community therefore don't pay for use of the facility) simply because the instructor lives here. We're only allowed to have 2 guests at the pool yet this woman had at minimum 5 guests at the tiny gym at one time effectively blocking most of the equipment for those of us who DO PAY to use it. That happened a few months ago and management still never responded to my last email regarding my request for verification of how many guests one household is allowed at the gym at one time.
    Manager

    12/5/2017

    Vestavia Reserve Luxury Apartments
    Hello Anonymous, we appreciate you taking the time to leave us this feedback. We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was has not been an positive one. We would like the opportunity to make this up to you. Management will reach out to you today regarding the fitness center guests. Thank you, and have a fantastic day!

    Review 53 out of 68

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    Vestavia Reserve Luxury Apartments

    March 2024

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