Even if you have spectacularly low standards, this place STILL won't manage to meet them. The management doesn't communicate with residents when there will be updates or changes. They recently updated the washers and dryers from coin operated to card operated - there was no notice and the laundry facilities were shut down for 3 straight weeks. Also, you have to purchase a card through the office in order to operate the machines (again, we were not told this). The air conditioning doesn't work. And residents have NO control over when they have heat or air. There is almost no notification for when they switch the heat on/off. If you live here, you will need to purchase a window AC unit, otherwise you'll sweat to death during the summer. Maintenance issues take forever to get addressed and almost never are fixed correctly. They will overcharge you for rent - you can sign a lease saying that you will pay X amount each month but they will then charge you for the "market rate." Management overcharged us for 8 months until we could get the issue resolved. If you pay your rent through the portal, you will be charged a convenience fee (hence why it took so long to fix the rent issue). I believe they may be updating this soon but I'm not entirely sure. Vehicles get broken into often and management has done nothing to address the issue. They essentially allow anyone to move in so the residents range from sweet families and recent graduates to drug addicts and criminals. Move here at your own risk. Hillcrest is a beautiful area and an amazing community so this complex seems perfect since it's fairly affordable and close to everything in the area. Unfortunately, the management is sub-par and doesn't seem willing to change.