Although this complex has changed hands many times with the management staff, I haven't experienced any issues. I had an issue early on in September of 2015 with lady bugs but they sent someone out the next day (most apartments have a day pest control comes out) and I believe ours is Tuesday. More so, our hot water wouldn't turn off on a Sunday, and they had someone out within an hour and the faucet was replaced first thing Monday morning. Most recently, our HVAC motor went out, and it was fixed within two days because it happened on a weekend and they had to wait for the part. I'm saying all this to say that, although there are a few bad reviews, try them for your self. My apartment is huge and I haven't been any trouble, I pay on time, I've referred family and friends and have gotten discounts and I couldn't be happier.