Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 60 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 60 days |
Hello, Thank you for sharing your feedback about the poor experience you encountered at our community. I understand your frustration with how the community had been mismanaged in the past. As you may be aware, we just took over the community last month and our company, Aspen Square Management, is a leader in the residential management industry. We know how to improve communities of this kind - from repairs and renovations to stellar customer service and maintenance. I can assure you that Rowan Park will soon be one of the most desired addresses in town! We would love to have the opportunity to show you what excellence in your new team looks like - I invite you to stop by our property to see us or learn more about Aspen, our management style, and our twelve-state portfolio at www.aspensquare.com. Best, Christina Schelmety Community Manager
Hello, Thank you for sharing your feedback about the poor experience you encountered at our community. I understand your frustration with how the community had been mismanaged in the past. As you may be aware, we just took over the community in November and our company, Aspen Square Management, is a leader in the residential management industry. We know how to improve communities of this kind - from repairs and renovations to stellar customer service and maintenance. I can assure you that Rowan Park will soon be one of the most desired addresses in town! We would love to have the opportunity to show you what excellence in your new team looks like - I invite you to stop by our property to see us or learn more about Aspen, our management style, and our twelve-state portfolio at www.aspensquare.com. Best, Christina Schelmety Community Manager
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Rowan Park