Review History for Verified Resident 555558

The Landings at Rock Creek


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Resident 555558

Verified Resident 2017 - 2018

10/14/2018

When I first moved in there wasn??™t a worry about safety or anything. My packages came and I was notified in a timely manner and they were in the office as stated. If I had a maintenance issue it was also resolved rather quickly. Queue 2018 with a switch in management and they have done the complete opposite as the staff under her has also changed and they will sign for packages and send you an email stating they??™ve got it in the office. Guess what? They have no idea what you??™re talking about when you get in there. You can show her where she signed her name and still BLANK STARE. The new manager has the nastiest disposition I??™ve ever encountered and might as well put a sign up that says move out. Her phone manner is dry and in person as I stated it doesn??™t get much better. Since the recent shooting I??™ve felt compelled to move even more. I beg you to please look elsewhere when considering a place to call home even if it??™s temporary. This place doesn??™t deserve your money or your peace of mind. I??™m moving ASAP.
    Manager

    10/19/2018

    The Landings at Rock Creek
    I'm so sorry if you've felt that the change in management has been less than pleasing to you. I can reassure you that we're doing weekly package audits and making sure that every package that is signed in is also signed out. The automatic email is sent to anyone who hasn't signed a package out. Perhaps you picked up an older package and it wasn't signed out at the time and because you were still in the system, it sent you another email. Whatever the case was, we certainly apologize if there was any confusion. We strive for great customer service and if you felt you received anything less than that then we will take all necessary steps to change that around. I have an open door policy, so if there are any concerns you would like to address, I am more than happy to listen. Aareon Hillery Property Manager The Landings at Rock Creek

    Review 12 out of 228

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    The Landings at Rock Creek

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