Review History for Bethanyrettig

The Lennox


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Bethanyrettig

Resident 2012 - 2014

1/29/2014

Turtle creek apartments are very nice to live in. I love coming home to my cute little apartment tucked away in the heart of little rock! I truly feel like it is the last safe apartment complex in little rock. I've live here for going on 3 years now. When I first moved in the management at the time was so helpful, always available, and very prompt on fixing any issues. Within the last year they have changed out the office workers. Ever since it has been like pulling teeth to get someone to answer your call, to get a correct answer when asking a question, and every time I'm in there they never know what they are talking about. One person says one thing, someone else says something else. I was promised a certain amount on my rent for my new lease. The manager said I would have the offer in writing ready to sign within the week. It literally took 2 months, calling almost everyday, and running to the office trying to catch her before she left early (every single day!!) to get the offer for us to sign. And of course by this time and according to their rules we couldn't have moved elsewhere without serious consequences. Currently I'm trying to change roommates. Something that should be as simple as "here sign this." But they are making this into a huge headache. Called 5 times, no answer any time. Talked to them face to face, she doesn't know what she is talking about. "Go home and wait for the new lease agreement" she says. How can she write us a new lease if she never even asked once what my new roommates name is because she NEVER ASKED ME! She was trying to get us out the door. Honestly I could go on and on for days, but I know it will do nothing. Ultimately the apartments are cute and safe, the techs always fix everything within one day of it being reported, and you are getting your money's worth. Just know that if you ever have to deal with the office you are going to want to pull your hair out and rip out your own eyes before anything is fixed.

    Review 23 out of 91

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    The Lennox

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