Thank you for your feedback. Our staff works hard to deliver superior service and value for residents each day. We're glad to know that you appreciate their attentiveness and responsive service, however, we regret to learn that your unit transfers experiences have been cumbersome. We strive to provide the best possible experience for our residents but it sounds like your experience was to the contrary. We sincerely apologize for any inconvenience and want to make sure that all your paperwork is correct and you are content in our community going forward. Please contact our resident care line at 866-620-1130, so we can gather additional insight and share it with the respective team who can work to ensure your paperwork is correct and your concerns are addressed. Thank you for your patience!