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Verified Resident 693200 2016 - 2019 Not Recommended
Reviewed 09/10/2019
I like the management team here and think they are great when it's NOT lease renewal or transfer time. They're prompt to answer my calls or return messages. Maintenance requests are quickly addressed. It's frustrating though that they repeatedly mess up my lease and over complicate in complex unit transfers. After my first year, I transferred from my apt to a larger unit in the complex. The process was challenging, wrong information was provided consistently, and the process became a substantial headache. It took them over 4 months to install the ceiling fans/lights we had paid for at move in and that process didn't go smoothly either. I just recently transferred to another unit in the complex and it was challenging to say the least.
Westside Creek Manager09/13/2019

Thank you for your feedback. Our staff works hard to deliver superior service and value for residents each day. We're glad to know that you appreciate their attentiveness and responsive service, however, we regret to learn that your unit transfers experiences have been cumbersome. We strive to provide the best possible experience for our residents but it sounds like your experience was to the contrary. We sincerely apologize for any inconvenience and want to make sure that all your paperwork is correct and you are content in our community going forward. Please contact our resident care line at 866-620-1130, so we can gather additional insight and share it with the respective team who can work to ensure your paperwork is correct and your concerns are addressed. Thank you for your patience!

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