Review History for anonymous

Henslee Heights Apartments


Review Author Icon

anonymous

Resident 2015 - 2016

7/16/2017

I'm a 47-year-old. Undoubtedly the worst place I ever lived in my entire life. Primarily, the management sucks to the extent of making you feel like you are an inmate there. You ask them to fix something, it'll takes days. Most of the time, if you don't remind, it'll never get done. So, my AC was not working, I asked the management to get it fixed, but as I said, it didn't get done and I was reprimanded by the maintenance guy Bobby in an utterly condescending tone that I don't know how AC works!! A month later, when I reminded them, the problem was recognized and it was fixed but still, no acknowledgment that initially they were wrong in brushing my complaint under carpet. Please READ the agreement document extremely carefully before you make your mind up to sign a contract. A lot of times, we sign the lease documents in a nonchalant way, assuming it'll have the typically standard rules and guidelines, but not in this case. There are things you must be aware of, otherwise, when you come across some small problems (e.g. getting apartment key/mailbox key replaced) you'll be asked (in a very condescending tone) to go look at your lease agreement. No customer care philosophy at all; they think they are doing you a favor by "allowing" you to rent their place!! OMG, It's utterly depressing when you measure their quality of management with the rental industry standards. May be these guys have been surviving in their business because of the supply-demand gap (less competition) and because renters don't have many choices in this town (Pine Bluff) with a high crime-rate. But, if they don't mend their ways, in due course, they will have to pay the price for this holier-than-thou attitude and will have a tough time surviving in this business. I doubt they appreciate the basic rules of economics (no customer-centric philosophy whatsoever.) "Pathetic" is the first word comes to my mind while describing them.

    Review 1 out of 2

    Share This Review

    Check Availability

    Henslee Heights Apartments

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review