Ive lived here for about two years and overall it has been a good experience. At least until the property came under new management. Since then the gates (broken) have not been repaired (its been months) for a good month and a half no one did any landscaping (my husband had to trim back the bushes they were growing over the sidewalk so bad it was a hassle to walk by) and my biggest complaint: the gym. Its had broken equipment on and off since weve moved in but now just about every peice of equipment is broken. Weve made several complaints and the office staff just brush you off and say "oh yeah its gonna get fixed" really? When? Our rent has steadily gone up over the last two years without notice. One of the pools was closed for an entire summer. Residents kids run all through the gym, theater, and billiards room. Speaking of all of the balls were stolen and the sticks were broken months agi. No replacement. And the business office is permanently closed because the office girls decided thats where they want to keep the mail now. Do not move here. Were out once our lease is up.
Crystal Springs Manager12/21/2018
Anonymous, thank you for bringing this matter to our attention. We strive to meet our residents' expectations in each and every interaction, but we regret that we fell short this time. I'm assuming you are no longer residing at Crystal Springs, but if you are ever in the area, I would love to show you our renovations and improvements we have made throughout the property. Thank you, Megan Jacobson ' Property Manager of Crystal Springs