Review History for anonymous

Alante at the Islands


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anonymous

Resident 2019

4/4/2019

Just a FYI Always check reviews & go with your first mind! I only moved over here to be closer to my mother(the one who REFERRED me)... And now that the company is under new management their not going to acknowledge the referral bonus... Not to mention the roach problem, when I first moved here and the apartment there was a dead roach on the tub and they assured me that it would NEVER be a problem well that was a lie ... So I'm guessing their going to keep coming to spray monthly but it don't help if my nasty neighbors don't get sprayed too... And the dog poop is out of hand, I have to tell my kids to STAY on the sidewalk because it so bad... I wish I would have done a 6 month lease now I'm stuck til next year... One more thing rent was paid online on the first and they contacted me via email on the fourth stating my payment didn't go through and now I have a 50$ bank fee from their bank and a 50$ late payment ... I'm never late on my rent and that same money is still in my account that was confirmed that it processed through just fine... So know they want these extra fees to be paid after the email was sent the AFTER the late fees will be added... Listen learned ALWAYS check reviews and the stars....
    Manager

    5/1/2019

    Alante at the Islands
    UPDATE: Hello there, My name is Emily and I am with the new ownership and management here at Alante at the Islands. Our company recently took over managing this community, and I can assure you that our team is working diligently to ensure we provide a top-notch experience! We would like to speak to you regarding these concerns, and specifically about our resident referral program that we do offer for anyone that recommends us and they move-in. However you have reviewed us anonymously, so we cannot reach out to you directly. I encourage you to call us at (480) 917-3407 at your earliest convenience, so we can discuss these concerns further. Best, Emily at CWS Customer Care

    Review 28 out of 111

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    Alante at the Islands

    March 2024

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