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Autumn Creek

1320 North McQueen Road, Chandler, AZ 85225
(528 Reviews & Surveys)
$1,096 - $1,797/mo

Autumn Creek Reviews

(130)

3.3 rating

See Details

159 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1255316

Verified Resident 2024

6/7/2024

Beautiful community with 3 pools and 3 laundry facilities. I love the foliage that encompasses the community. The neighbors are all friendly and the office has monthly get togethers to bring the community closer.

    Manager

    6/8/2024

    Autumn Creek
    Hello, we are so happy to read such a great review about Autumn Creek! Thank you, and have a fantastic day!
    Review Author Icon

    Resident 1253873

    Verified Resident 2024

    5/29/2024

    Like the place but no happy with pest in my apartment. Was told that there wasn't any roaches. Isn't enough help to get all the maintenance requests done. Hopefully they hire more people. Try working on fixing the problems that exist.

      Manager

      5/31/2024

      Autumn Creek
      Hi, we appreciate your valuable feedback and thank you for taking the time to share it with us at Autumn Creek. We sincerely apologize for the inconvenience you've experienced regarding pest control. We take the issue seriously and are actively addressing it to ensure a pest-free living environment for our residents. We want to assure you that we partner with a professional pest control service to address any pest-related issues promptly. Please reach out to us at (855) 233-0348 so that we can address your specific concerns and work towards a solution that exceeds your expectations.
      Review Author Icon

      Resident 1252425

      Verified Resident 2024

      5/20/2024

      AMAZING staff and community!! The houses are very well placed and maintained! honestly everything about these apartments are ideal for me! The location, the size of the apartment, the amenities, and the people surrounding me! I couldn't have found a better place to live.

        Manager

        5/22/2024

        Autumn Creek
        We are truly grateful for the high star rating you gave us. It means a lot to us that our efforts to create a great living environment have resonated with you. Your positive feedback inspires us to keep working hard and maintain the standards we've set for ourselves.
        Review Author Icon

        Resident 1252384

        Verified Resident 2023 - 2024

        5/20/2024

        Terrible! Nothing gets done around here! We moved in to a unfinished apartment and it's been a year and we still don't have closet doors in our master bedroom and our dishwasher is falling out of its space due to screws coming out.

          Manager

          5/22/2024

          Autumn Creek
          Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please reach out to us at (855) 233-0348 at your earliest convenience and we will do our best to resolve this with you.
          Review Author Icon

          Resident 1252355

          Verified Resident 2011 - 2024

          5/20/2024

          I've been living in my apartment for over 12 years this time but have been renting here off and on since 1997 as I did a lot of traveling for my company and every time that I came to work in the area I always rented here. The reason why I always come back to Autumn Creek is because the rent is reasonable, the staff is awesome, the grounds are well kept, the community neighborhood is for the most part quiet and neighborly but of course just like anyplace there are those that are just disrespectful of others, it's also close to schools, grocery stores. Overall, it's nice place to live!

            Manager

            5/22/2024

            Autumn Creek
            We appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!
            Review Author Icon

            Resident 1251947

            Verified Resident 2022 - 2024

            5/18/2024

            The office staff staff takes advantage of people, I'm currently seeking legal and justice routes. The staff marks items needing to be completed as completed, despite of them still needing to be fixed.

              Updated Review

              Review Author Icon

              Resident 1056487

              Verified Resident 2016 - 2024

              5/18/2024

              I have lived her over 7 years and until this management company took over did not have much of a problem with maintenance. Now it is almost impossible to get anything fixed and if it is fixed it takes weeks to get done. the office people are good but can only do so much .

                Review Author Icon

                Resident 1251691

                Verified Resident 2023 - 2024

                5/17/2024

                My experience at this community has been nothing short of terrible. Maintenance requests take months to be completed. For example, one of the toilets in my 2 x 2 apartment was broken for at least two months. My dishwasher has been broken since October and it is now mid May my partner, and I had to go out and buy silicone sealant for the doors and windows because heat was flowing into the apartment due to ill fitting And warped doors and windows. Not to mention My dogs and I have been attacked By unleashed dogs and irresponsible pet owners five times since living here in the office doesn't even have the courtesy to send out leash reminders or fine the owners.

                  Manager

                  5/19/2024

                  Autumn Creek
                  Hi, we work hard to provide a fantastic experience for all. It's discouraging to hear that you had a negative experience. Please reach out to us at (855) 233-0348 at your earliest convenience and we will do our best to resolve this with you.
                  Review Author Icon

                  Resident 1250588

                  Verified Resident 2023 - 2024

                  5/12/2024

                  The community itself does not look bad, the office staff are good people (at least the ones I've dealt with); the rent is too high for apartment that has old equipment (fairly worn) or broken doors; I've had to fix portions of apartment myself, because when I put in a service request, they indicate it's fixed and nothing Is done, or they just never get back to me.

                    Review Author Icon

                    Resident 1244953

                    Verified Resident 2024

                    4/16/2024

                    The apartments are very nice. The grounds are beautiful. My granddaughter loves watching the ducks. I sleep with my window open because the sound of the fountain is so peaceful. It takes an act of God to get maintenance requests completed in a timely fashion.

                      Manager

                      4/18/2024

                      Autumn Creek
                      Hi, thanks for taking the time to leave some honest feedback. We appreciate it! If you are willing, please contact us at (855) 233-0348.

                      Updated Review

                      Review Author Icon

                      Resident 1191361

                      Verified Resident 2012 - 2024

                      3/24/2024

                      Community could absolutely more help. The residents here are nasty people don't pick up after there dogs. There's a huge list. We have seen residents doing drugs. Residents have more then one vehicle.

                        Manager

                        3/30/2024

                        Autumn Creek
                        e appreciate you taking the time to share your concerns about the Autumn Creek community. Creating a pleasant and respectful environment for all our residents is a priority, and it's disheartening to hear that certain aspects are not meeting expectations. The issues you've highlighted, including pet waste management and other resident behaviors, are important to us. We are committed to addressing these matters and exploring ways to enhance the overall community experience. Additionally, we take the safety and well-being of our community seriously and will look into the concerns you've raised promptly. We encourage you to reach out to us directly with any specific incidents or further details so we can take appropriate action. Your feedback is invaluable in helping us to improve and maintain the standards our residents deserve.
                        Review Author Icon

                        Resident 1216667

                        Verified Resident 2024

                        1/12/2024

                        Very easy process, staff was nice to work with; over all, I'm happy with my choice, the apartment, and the move in process. My apartment is next to a main road, which brings up the noise levels, but the staff can't do much about that unfortunately. The grounds are well managed and clean. Again, I'm over all happy with choice I made to live here, and really appreciate the staff!

                          Manager

                          1/16/2024

                          Autumn Creek
                          Hi, thank you so much for providing us with feedback on your experience here! We appreciate your positive review.
                          Review Author Icon

                          anonymous

                          Resident 2022 - 2023

                          12/27/2023

                          Maintenance man

                          Aldrien really know his stuff. He is very hard working and friendly. The best around. Professional and courteous and very funny. Any problem I have he has always been there to help. The staff needs more people like him. I will give the property 5 starts just for having employees like Aldrien around. Please keep this man on staff because good people like that is hard to find.

                            Manager

                            12/30/2023

                            Autumn Creek
                            We appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!
                            Review Author Icon

                            Resident 1209806

                            Verified Resident 2022 - 2023

                            12/18/2023

                            The maintenance staff & office staff are rude and not helpful. I'm convinced they actually filter through caller id's in the office because it seems like they only ever answer the phone to new potential customers. Everyone I know that lives here has a universal experience of never being able to get a hold of the leasing office. It's almost exclusively a matter of walking down to the office and waiting until someone gives you the time of day, even in the case of severe maintenance emergencies. In the off chance you decide to re-sign your lease, they'll raise your rent a few hundred bucks and then add unknown miscellaneous charges onto your rent every month. (I'm looking at you trash valet) The majority of the units are rocking with appliances that are ancient. Which works great if you're into the whole retro vintage vibe, I just would hope you are also into a handyman vibe because if something breaks, you're on your own! ?? Also, if you have a fear of bugs or just don't want roaches in your kitchen, keep scrolling for sure. They'll play it off to you that the roaches is a "past issue in a… See More>
                              Manager

                              12/21/2023

                              Autumn Creek
                              We are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please reach out to us at (855) 233-0348 - we remain committed to providing the level of service you deserve, and want to work with you to resolve it.
                              Review Author Icon

                              Resident 1206789

                              Verified Resident 2022 - 2023

                              12/9/2023

                              N/a aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaqaqaaaqqaaaaaaaaaa wwwwqqwqqwwwwww

                                Manager

                                12/11/2023

                                Autumn Creek
                                Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing, please contact us at (855) 233-0348.
                                Review Author Icon

                                Resident 1204434

                                Verified ProspectVisited 2023

                                12/3/2023

                                Great leasing associate and the community is beautiful. The grounds are well maintained and it was nice to see an actual model instead of just a vacant apartment. The pool and gym are great. I love the ducks within the community grounds as well.

                                  Manager

                                  12/5/2023

                                  Autumn Creek
                                  Hello, we are truly grateful for the high star rating you gave us. It means a lot to us that our efforts to create a great living environment have resonated with you. Your positive feedback inspires us to keep working hard and maintain the standards we've set for ourselves.
                                  Review Author Icon

                                  Resident 1203970

                                  Verified Resident 2023

                                  12/1/2023

                                  loved my experience with this community of course there's the normal wear and tear that happens with anywhere and everywhere other than that's it's been amazing only complaint is the dryers need fixed

                                    Manager

                                    12/2/2023

                                    Autumn Creek
                                    We'd love it if you'd reach out to us directly at (855) 233-0348 so we can work towards a resolution. Thanks for bringing this to our attention, and we hope to hear from you soon. All the best to you.
                                    Review Author Icon

                                    emmahaas358@gmail.com

                                    Resident 2022 - 2023

                                    11/29/2023

                                    RUN AWAY!!

                                    Absolutely TRASH. If I could give NO STARS, I would. For starters, you pay A TON for such small square footage, and no washer/dryer in unit. There’s laundry rooms on site but it’s a lot of money to NOT have this in every unit. It should have been a sign to me when my original unit wasn’t ready on time for move in, but we were so desperate to move out of where we were, I took what they could give me. Next, if you submit requests for maintenance it will take MONTHS if it EVER gets done, and maintenance would DELETE OR COMPLETE MY REQUESTS WITHOUT DOING THE MAINTENANCE. I went without a working ceiling fan, and without a working shower for MONTHS. Out in requests three times and none of the times it “completed” were these things actually done. My AC leaked for a solid MONTH in July and maintenance came out for that twice only for the problem to continue. I gave up and we just lived with a bucket in the hallway and bought a standing fan. This isn’t even the worst of it! Within ONE MONTH of living here, we saw several roaches. I was… See More>
                                    Manager

                                    12/3/2023

                                    Autumn Creek
                                    Thank you for sharing your feedback. We're sorry to hear about your experience and take your concerns seriously. At Autumn Creek Apartment Homes, we strive to provide a comfortable living environment for all our residents. We're committed to addressing and resolving issues promptly and effectively. For specific concerns and assistance, please feel free to reach out to our management team directly. We are here to help and want to ensure a positive living experience for everyone in our community.

                                    Updated Review

                                    Review Author Icon

                                    Resident 1135485

                                    Verified Resident 2010 - 2023

                                    11/24/2023

                                    I have been here for 14 years and I feel at home! This apartment is big and I have never felt so safe! I have the best view and it is quiet and the neighbors are the best! There are 3 pools which is rare and the office always has treats for the dogs and kids

                                      Manager

                                      11/25/2023

                                      Autumn Creek
                                      Hi, we appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!
                                      Review Author Icon

                                      Resident 1200729

                                      Verified Resident 2022 - 2023

                                      11/19/2023

                                      The people are nice, the management is slow to fix issues, such as the fact we haven't had laundry working in months. There are washers available but we have not had working dryers for over half a year.

                                        Manager

                                        11/21/2023

                                        Autumn Creek
                                        Hi! Thank you for taking the time to share your experience with us at Autumn Creek. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!

                                        Updated Review

                                        Review Author Icon

                                        Resident 1155924

                                        Verified Resident 2019 - 2023

                                        11/17/2023

                                        This used to be a nice place to live, now the grounds aren't takin care of . The dryers don't work, the jacuzzi has been broken for months. They don't screen their potential tenants. I've had Crack head neighbors, drunk neighbors, couples fighting all night. Kids out of control, vandalizing the property. Stealing packages out of the locker. This is a joke.

                                          Manager

                                          11/19/2023

                                          Autumn Creek
                                          Hi, we regret to hear you were not pleased with your recent experience at Autumn Creek. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. I'd be grateful for the opportunity to address your concerns. Please get in touch directly at (855) 233-0348 when you have a chance - thanks so much, and we're looking forward to hearing from you.
                                          Review Author Icon

                                          Zeivu's_G

                                          Resident 2020 - 2023

                                          11/3/2023

                                          Slum Lords

                                          Badly maintained apartments with Roach problems. Lots of old, damaged surfaces that give them access to the apartment and areas to hide in. Always spraying insecticides in the apartment. Layout is not pedestrian friendly and probably an ADA Violation. ALL Hot tubs in swimming areas are damaged beyond operations. They ask too much in renter's insurance coverage given how much of a glorified dump it is. Would leave but can't afford the higher price in neighboring apartments. Avoid if you can. Edit: Ever since it was sold to another company, it's been harder to get in contact with the landlords about anything and renewing a lease is painful and time consuming. Had to contact them three times and sign literally every page of the digital contract. (45 individual pages!) Pretty much everything in the apartment is broken and decrepit. Put in for disposal issues and it still leaks after it was 'fixed'. Had to put a pot under the sink. They nickel and dime you for everything. Don't get me started on the 'trash service' and paid, unreserved parking you you can't opt out of. Had to drown the apartment in Diatomaceous Earth to address the roach problem. Just say… See More>
                                            Manager

                                            12/2/2023

                                            Autumn Creek
                                            Hi! Thank you for taking the time to share your experience with us at Autumn Creek. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!

                                            Updated Review

                                            Review Author Icon

                                            Resident 1093409

                                            Verified Resident 2021 - 2023

                                            10/17/2023

                                            Maintenance is excellent. Our office staff is responsive. The apartments are roomy. The grounds are well kept and very inviting with ponds and wild life. Pools are clean. There activities nearly every week.

                                              Manager

                                              10/18/2023

                                              Autumn Creek
                                              Hi, we appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!

                                              Updated Review

                                              Review Author Icon

                                              Resident 1066084

                                              Verified Resident 2013 - 2023

                                              10/6/2023

                                              Autumn Creek is a nice, well kept community. I have enjoyed my stay here. I'm hoping that one day I will have a washer and dryer, it will make things much easier for me, since I have a disability. Also, it would be nice if the office staff would answer the phone, since I have a problem in walking over to the office.

                                                Manager

                                                10/9/2023

                                                Autumn Creek
                                                Hi, thanks for taking the time to leave some honest feedback. We appreciate it! I'd be grateful for the opportunity to address your concerns. Please get in touch directly at (855) 233-0348 when you have a chance - thanks so much, and we're looking forward to hearing from you.

                                                Updated Review

                                                Review Author Icon

                                                anonymous

                                                Resident 2022 - 2023

                                                10/3/2023

                                                Don’t move here!!

                                                Do not live here! Not safe!! This was my fiancé, my toddler & i’s first apartment and it couldn’t have been a worse situation. We had a situation where moisture was going through our wall and eventually growing MUSHROOMS in our kitchen. They had to cut our wall open and we couldn’t sleep there for a couple days and had to stay and my fiancés parents house. We had to BEG for them to fix the situation. We had a terrible ant infestation that wouldn’t go away and was getting into our food. We had to get our hot water heater fixed and it didn’t give us hot water for 2 months. Our washer and dryer broke and there wouldn’t come fix it until I got upset and went down to the office. The appliances are cheap and old. The front office is terrible. The only person who cares there is Chris. Everyone else has a crappy attitude. The parking lot is awful and I thought for sure it would mess up my car. The stairs to the second floor are not safe. We are so relieved to not be living here anymore.

                                                Manager

                                                10/5/2023

                                                Autumn Creek
                                                Thank you for taking the time to share your experience at Autumn Creek Apartment Homes. We take all resident feedback seriously and are constantly working to provide a satisfactory living experience. We regret hearing about the issues you encountered during your residency. Please know that resident safety and satisfaction are our top priorities. Our maintenance team works diligently to promptly address any maintenance needs that arise. While we have no record of moisture or mushroom growth, we appreciate you bringing this to our attention. We want to ensure any potential issues are resolved quickly. We are committed to delivering quality service and maintenance to our valued residents. Your input provides an opportunity for us to improve. Feel free to contact our office at any time so we can work to resolve any concerns and make your residency more enjoyable. Thank you again for your feedback. We hope you found a community meeting your needs and wish you the best.

                                                Floor Plans & Pricing

                                                Studio

                                                E1

                                                Studio, 1 Bath | 476 sq. ft.

                                                $1,096 - $1,498

                                                10 Available Units

                                                See Floor Plan Details

                                                1 Bedroom

                                                A1

                                                1 Bed, 1 Bath | 604 sq. ft.

                                                $1,123 - $1,455

                                                3 Available Units

                                                See Floor Plan Details

                                                2 Bedrooms

                                                B1

                                                2 Beds, 2 Baths | 851 sq. ft.

                                                $1,307 - $1,729

                                                11 Available Units

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                B+
                                                B+

                                                Renter Ratings

                                                B

                                                Review Ratings

                                                Noise

                                                3.4

                                                Grounds

                                                3.4

                                                Safety

                                                2.8

                                                Office Staff

                                                2.6

                                                Maintenance

                                                2.7

                                                Neighborhood

                                                3.9

                                                Survey Ratings

                                                SatisFacts™ Tour Survey

                                                SatisFacts™ Move-In Survey

                                                SatisFacts™ Maintenance Survey

                                                SatisFacts™ Renewal Survey

                                                Review Count

                                                A

                                                Number of reviews in the past 365 days

                                                34

                                                Manager’s Review Engagement

                                                A

                                                Percentage of reviews responded to

                                                91.18%

                                                Manager’s Review Reply Time

                                                B+

                                                Average time to respond to reviews

                                                6.5 days

                                                View Community Timeline
                                                View Community Timeline

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                • Washer/Dryer
                                                Parking
                                                • Carport
                                                • Covered Parking
                                                Pets
                                                • Dogs Allowed
                                                  Restrictions: No Aggressive Breeds. Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Animal type not listed Allowed
                                                Other
                                                • 1st Floor
                                                • Basketball Court
                                                • Concierge
                                                • Courtyard
                                                • DishWasher
                                                • Disposal
                                                • Dog Park
                                                • Faux Wood Floors
                                                • Fitness Center
                                                • Hot Tub/Jacuzzi
                                                • Large Closets
                                                • No Deposit Community
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Package Receiving Service
                                                • Pool
                                                • Refrigerator
                                                • Renovated Homes Available
                                                • Stainless Steel Appliances
                                                • Tennis Court
                                                • View
                                                • Window Coverings
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                                                Leasing

                                                Welcome home to Autumn Creek Luxury Apartment Homes. Our beautiful community provides a welcome oasis of swaying palm trees, refreshing fountains, refreshing resort-style pools, outdoor sitting area with BBQ Pavillion, playgrounds, basketball courts, and soothing streams. Situated in a quiet suburban Chandler, AZ neighborhood, this apartment community offers the perfect blend of Southwestern style and endless comforts. Come tour our beautiful community today.
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:30 PM
                                                This community is managed by

                                                CAF Management

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                                                Communities
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 528 number of votes by renters, Autumn Creek is currently rated 3.3 out of 5 stars.
                                                Autumn Creek is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                Autumn Creek is rated 2.7/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                Autumn Creek is rated 3.4/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                Autumn Creek is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                Autumn Creek is rated 3.9/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                Autumn Creek is rated 2.6/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                Managers have responded to 91.1765% of their community reviews in the past year.
                                                Managers have replied within 6.5 days to their community reviews in the past year.
                                                CAF Management
                                                Dogs Allowed
                                                Restrictions: No Aggressive Breeds
                                                Pet Limit: 2
                                                Cats Allowed
                                                Pet Limit: 2
                                                Animal type not listed Allowed
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                Studio, 1 Bath

                                                Contact Property

                                                Autumn Creek

                                                June 2024

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                                                Autumn Creek is a 476 - 883 sq. ft. apartment in Chandler in zip code 85225. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,096 - $1,797. Nearby cities include Sun Lakes, Gilbert, Guadalupe, Tempe, and Mesa.

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