Review History for Verified Resident 520135

Avana Coronado


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Resident 520135

Verified Resident 2018

7/30/2018

While the staff is nice and kind, our move in was very rocky. The carpet needed cleaned, the blinds and floors were dirty, and the screen door was off the rails and the deadbolt was in poor condition. We had to put in many work orders right off the bat. Our AC is spotty at best and our ice has a strange smell that they've attributed to there not being a filter because not many apartments have filters other than in Scottsdale, apparently... we were concerned about the multiple cracks in the tile and in regards to that concern and the AC, the general explanation is that the apartment is old. However we are paying a lot of money to live here due to the space and the location ? it just doesn't quite match our experience. I feel like I'm having to put too much effort to make my experience what I expect it to be. Ultimately, even though they have been communicative and did give us a credit upon move in for the poor condition of the unit, the experience has been disappointing. I unfortunately do not think I would renew my lease based on what I have experienced thus far, but maybe things will change.
    Manager

    8/10/2018

    Coronado Crossing
    Thank you for your feedback. We do our best to offer our residents the best experience in our community, but it seems as though we have fallen short of your expectations. We would love the opportunity to better our services and your perception of us, so please give us a call or stop by our office so we may further discuss some of the concerns that you are having regarding the condition of your home. Thank you -- we hope to speak with you soon!

    Review 25 out of 133

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