Prospective Resident · 2015
Please do your homework before renting here me and wife went to go look at the apartments on two different occasion. We got this guy both times and let me say he was extermly rude ! When we first came he said he didn't have a two bedroom two bathroom to show us. So we said okay and instead of showing is a model of a one bedroom just to see what it looks like he did nothing but sit on his butt. I told my wife we weren't going to go there again however she wanted to see if we could get someone else but guess who we got the rude guy. This time he said he did have a two bedroom and bath however he did not speak at all on the tour ! When we got in the model instead of selling us on the apartment this guy sits on his phone. He didn't show is anything that the apartment had to other. And this is really sad because their apartments are beyond gorgeous however I refuse to pay almost 1300 for some one who treats me and my wife like that. I couldn't believe I thought it was a joke he seemed as if we were bothering him or something what ever his case might be. We were so set on moving here because the apartment is just gorgeous but I will not tolrent disrespect. Apartment 10 staff - 0. Please train your staff on customer service specially the guy I wish I would have gotten his name. All I kno is he was wearing a pink shirt both times and his desk is all the way in the back.
Thank you for taking the time to write a review. As a team we strive to always improve our customer service. If you have time, I would like to connect with you to discuss your concerns and how we can improve your future experiences. Please feel free to reach out to me directly at (480) 726-2400 or stop by the leasing office.