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Symphony

2225 West Frye Road

Chandler, AZ 85224

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bekah_joy2012
Prospective Resident · 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/22/2018
This complex and staff was great until we decided to go another route. THEY ARE WAIVING FEES IF YOU LEAVE THEM A 5 STAR REVIEW ON ANY SITE but what they fail to tell you is that you WILL still be charged this fee and you WILL NOT receive a refund unless you rent from them! I am so disappointed in how misleading this staff is. I was told that regardless of writing the review that the deposit was refundable within 72 hours. I tried calling and going into their office the following day to cancel and when I tried approaching them on this they were too busy to help me in person and were too busy to take a phone call. I finally was able to get ahold of someone on Tuesday (I did try calling Monday as well) and was told that I need to contact them within 24 hours for this refund. So even though I tried calling multiple times and physically showing up for this, they are telling me they will not refund this because I did not notify them within 24 hours?! **I was told verbally that this was refundable within 72 hours but the very fine print of their paperwork says 24 hours.** They also sent me a survey invite via email and there is a place on this for you to put your information to be contacted by a member of management. I requested to be contacted by their management a week ago and have still heard nothing. Do not be fooled by the fake friendly attitudes AND the fake good reviews for this company - as I said they are offering compensation for good reviews!
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