Review History for anonymous

ReNew Flagstaff East


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anonymous

Resident 2013

9/15/2013

I moved into my apartment in January of 2013. There were many minor problems with my apartment that I reported for repair on the day of move in. After many attempts to get action out of the management office over a period of approximately three months, the initial repairs were finally made in April of 2013. I made a second repair request at the end of July 2013 and I finally got tired of waiting on maintenance to do their job towards the end of August and I had a sit down meeting with the maintenance manager and the manager of the apartment complex. I was offered up all kinds of excuses as to why they didn't get the job done. I was offered up the excuse that they had hired a whole new maintenance crew since I initially moved in (it's the new crew that failed to get my repairs done on the second request, so I'm not buying the story that it's someone else's fault). Management assured me that they would take care of my maintenance request. Within the week of our meeting, someone showed up and did 3/4ths of the work. I am still waiting for the rest of the work to be done approximately one month later. The regional management office is just as disinterested and won't return my calls. It's an adequate place to live as long as you are willing to make your own repairs. There is a serious management problem at Country Club Estates. They are very cordial and friendly when they speak with you but they are either unwilling or incapable of getting the job done. Save yourself some aggravation and move somewhere else. I wish I had.

    Review 28 out of 45

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