Highland Village Apartments
#6,009 #10 #137

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Highland Village Apartments

2800 South Highland Mesa Road , Flagstaff, AZ 86001
(1155 Reviews & Surveys)
$900 - $1,650/mo
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Floor Plans & Pricing

Studio

Studio

Studio, 1 Bath | 375 sq. ft.

$1,500

1 Available Unit

See Floor Plan Details

1 Bedroom

One Bedroom

1 Bed, 1 Bath | 625 sq. ft.

$1,650

1 Available Unit

See Floor Plan Details

2 Bedrooms

Two Bedroom (Rent by Room)

2 Beds, 2 Baths | 393 sq. ft.

$950

3 Available Units

See Floor Plan Details

3 Bedrooms

Three Bedroom (Rent by Room)

3 Beds, 3 Baths | 358 sq. ft.

$933

5 Available Units

See Floor Plan Details

4 Bedrooms

Four Bedroom (Rent by Room)

4 Beds, 2 Baths | 319 sq. ft.

$900

5 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

B+

Review Ratings

Noise

4.1

Grounds

4.0

Safety

3.8

Office Staff

3.8

Maintenance

3.6

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

17

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

9.59 days

View Community Timeline
View Community Timeline

Highland Village Apartments Reviews

(266)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1218591

Verified Resident 2023 - 2024

3/20/2024

I have found the Highland Village Apartment excellent so far. The management and staff are good as well. It is a semi-furnished apartment with basic furniture. However, you can choose non-furnished as well if you want.

    Manager

    3/21/2024

    Highland Village Apartments
    We’re so excited to hear you’re enjoying being part of our community! We do our best to create a place our residents love calling home. We do have a select number of units that are unfurnished which is a fun option when available.

    Updated Review

    Review Author Icon

    Resident 1220174

    Verified Resident 2021 - 2024

    3/8/2024

    I love it but I wish there was swimming pool also that they had signs on stuff like laundry rooms and stuff. I also wish people where nice and not so rude. It would be nice to if there was a play ground for kids… See More >
      Manager

      3/14/2024

      Highland Village Apartments
      Thank you for your feedback on amenities you’d like to see. With our current renovation project, we are tackling making Highland Village better piece by piece. We appreciate you taking the time to leave a review! Please stop by the office if you need anything from us, we would be happy to help in any way we can.
      Review Author Icon

      Resident 1219896

      Verified Resident 2022 - 2024

      1/24/2024

      Apartment layout is nice?however the office staff is subpar and couldn't care less about fixing issues. Also you're probably better off to fix maintenance issues yourself. Rent is a bit too high for the amenities they offer. However, free parking and close bus stops.

        Manager

        1/25/2024

        Highland Village Apartments
        We appreciate your feedback and apologies that your experience has been less than ideal. It is never our intention to dismiss issues within the office or within our maintenance team. We invite residents and prospects to meet our new office staff and discuss any issues they may have with us. If anyone is experiencing difficulties with maintenance requests, we urge them to reach out to the office staff at Highland@bella.llc so that we may follow up.

        Updated Review

        Review Author Icon

        Resident 1182935

        Verified Resident 2023

        11/15/2023

        The community is loud and the apartment itself is wildly overpriced for crooked floors and dysfunctional amenities. Maintenance is no help and the office doesn't do anything to fix the issue. Not to mention the fact that i've been in the office asking for… See More >
          Manager

          12/27/2023

          Highland Village Apartments
          On behalf of the Highland Village team, I’d like to thank you for sharing this feedback with us. We value all residents who call our community home and are sorry to hear that your experience has been less than what we would hope. We do our best to meet our residents’ needs and attend to reported concerns in a timely manner. If there are outstanding maintenance concerns in your home, please reach out to your Highland team at highland@bella.llc or (928) 774-1800; we will do our absolute best to connect with you directly to take care of any service requests or other concerns you may have. Thank you in advance for giving our team the opportunity to turn your experience around! Thank You, Stephanie D. (Regional Manager)
          Review Author Icon

          Resident 1197578

          Verified Resident 2023

          11/8/2023

          My experience has been positive. Some minor apartment issues, but nothing major, anything that needs to be fixed gets fixed quickly. Good location, good staff, I have no complaints as of yet. Lots of Northern Arizona University students, but they are… See More >
            Manager

            11/9/2023

            Highland Village Apartments
            We are happy to hear that you are having a positive experience with us and we are happy that our maintenance team has been able to help take care of any issues you’ve had. We hope to see you at one of our resident events this month ??
            Review Author Icon

            Resident 1193655

            Verified Resident 2023

            10/27/2023

            Newly renovated, great location and phenomenal staff! Ask for Holly as she is exceptional and very helpful or Cameron who is always willing to lend a hand. You won't regret renting at Highland Village!

              Manager

              11/6/2023

              Highland Village Apartments
              We are so happy that you are loving it here in one of our newly renovated units! Our team here is always ready to help, so we are happy you have had such a positive experience with our team!
              Review Author Icon

              Resident 1178461

              Verified Resident 2023

              9/8/2023

              Millions of people use when searching for a new apartment home. Your feedback will be read to help make educated rental decisions. To support that, we ask that your review contain a minimum of 200 characters (including spaces), with the hope that you… See More >
                Manager

                9/13/2023

                Highland Village Apartments
                Please reach out to us if we can be of any assistance to you! You can come by the office or reach out to me at jamie.medina@bella.llc. Jamie Medina – Senior Property Manager
                Review Author Icon

                Resident 1173776

                Verified Resident 2023

                8/25/2023

                I would have to say the entire process leading up to moving in was quite the struggle for honestly months. Once we had finally moved in the process became a little easier and the place wasn't in the worse condition.

                  Manager

                  9/5/2023

                  Highland Village Apartments
                  I am so sorry that you had to go through a struggle leading up to move in. I hope that we can continue to work with you to create a more positive experience. Please reach out to us at the front office if we can be of any assistance. jamie.medina@bella.llc. Jamie Medina – Senior Property Manager
                  Review Author Icon

                  Resident 1173285

                  Verified Resident 2007 - 2023

                  8/23/2023

                  There has been alot of changes over the years.I do not like the use of the (portal) to be the only way to pay your rent!!! Safety is an issue in winter. The location of the community is great,every things are very close.

                    Manager

                    9/5/2023

                    Highland Village Apartments
                    Thank you so much for letting us know your concerns about safety in the winter and the portal. I would love to set up a time to speak with you regarding alternative ways to pay rent besides the portal as well as areas of improvement that we can look at for the winter. You can come by the office or reach out to me at jamie.medina@bella.llc. Jamie Medina – Senior Property Manager
                    Review Author Icon

                    Resident 1171555

                    Verified Resident 2023

                    8/18/2023

                    Apartment very dirty and needed to be thoroughly cleaned upon move in. The refrigerator was still filled with old food and the carpet was very dirty. Lights around the home were dusty and the locks were difficult to get into due to age.

                      Manager

                      9/5/2023

                      Highland Village Apartments
                      We are so sorry that you had this happen, this is never what we want to hear with the co-living leases. I would love to discuss this with you, you can come by the office or reach out to me at jamie.medina@bella.llc. Jamie Medina – Senior Property Manager
                      Review Author Icon

                      Resident 1170948

                      Verified Resident 2023

                      8/16/2023

                      The community is in a quiet, yet spacious location in Flagstaff. The community is nearby to many restaurants and shopping centers. The apartment is small in pure Square footage, however I have found the the apartments are quite spacious.

                        Manager

                        9/5/2023

                        Highland Village Apartments
                        We are so happy to hear that you are enjoying your space for your new home, and the community that surrounds us! We look forward to connecting with you at some of our upcoming events!
                        Review Author Icon

                        Resident 1170339

                        Verified Resident 2023

                        8/14/2023

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                          Manager

                          9/5/2023

                          Highland Village Apartments
                          Thank you for this response. Please reach out to us if you need assistance. jamie.medina@bella.llc. Jamie Medina – Senior Property Manager
                          Review Author Icon

                          Resident 1168309

                          Verified Resident 2023

                          8/9/2023

                          The work is okay but the office people are taking too much of time and work is not being done properly from office staff is what I feel . I have reported that there is issue with my portal the office staff said they have… See More >
                            Manager

                            8/15/2023

                            Highland Village Apartments
                            Thank you so much for taking the time to leave us a review. As the Regional Manager for this community, I would like to take a moment to share that we understand your frustration with our online portal and the time that it’s taking to remedy your concern. While I know you’ve been working with the office team directly on some items, we unfortunately must also rely on outside technical support staff to resolve this particular type of issue. While the team continues to work with you, we are thankful for your kindness and patience while we work through the glitch with our portal software. I appreciate your comment that beyond this technical challenge, the efforts of your community team have been okay; I know they will continue to welcome you coming to them with any concerns and are so happy to help as best they can! Thank You, Stephanie D. (Regional Manager)
                            Review Author Icon

                            Resident 1166941

                            Verified Resident 2023

                            8/5/2023

                            I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it. I love it.… See More >
                              Manager

                              8/7/2023

                              Highland Village Apartments
                              We are so glad that you love it! If you need anything during your time with us, just come see us in the office ??.
                              Review Author Icon

                              Resident 1166385

                              Verified Resident 2023

                              8/4/2023

                              Really nice apartments. The virtual tour does not even remotely do them justice. The VR makes them look like half the size that they really are. They are very spacious. Pros: -big rooms -big closet space -reasonable price if you don't mind having random roomates -packages are left in lockers… See More >
                                Manager

                                8/7/2023

                                Highland Village Apartments
                                We are so happy to hear that you are enjoying your apartment. We are more than happy to get you in contact with our representatives from both internet providers to see which service would work best for you. We know the snow is a lot, but our maintenance team works super hard to make sure all paths are clear for everyone! If you need anything from us in the future, please come down to the office to see us ??.
                                Review Author Icon

                                Resident 1154572

                                Verified Resident 2023

                                6/28/2023

                                Quiet complex, newly renovated apartments are really nice, and office staff were quick to help us with any small issues we had moving in. The maintenance manager is kind and quick to help with all problems. Overall, good experience with these apartments.

                                  Manager

                                  6/28/2023

                                  Highland Village Apartments
                                  We are so happy that you are having a good experience with us so far that is always our goal! We love to hear you are liking the renovations, we were very excited for everyone to be able to experience those specific units ??.
                                  Review Author Icon

                                  Resident 1143926

                                  Verified Resident 2021 - 2023

                                  5/24/2023

                                  Poor Customer Service and bad business practices.okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Done

                                    Manager

                                    5/26/2023

                                    Highland Village Apartments
                                    I am so sorry that you feel this way, it is never our goal or intention to have our residents feel this way. As the new manager here, I would love the opportunity to speak with you regarding this. You can come by the office or contact me at Jamie.medina@bella.llc. Jamie Medina – Senior Property Manager

                                    Updated Review

                                    Review Author Icon

                                    Resident 1080951

                                    Verified Resident 2022 - 2023

                                    2/22/2023

                                    The office staff and maintenance staff are some of the best we've been under. All are super understanding, kind, and prompt. They take the time to help us with any issues that arise, and have gone the extra mile many times.

                                      Manager

                                      2/22/2023

                                      Highland Village Apartments
                                      Thank you so much for your feedback! We love hearing things like this, as we are truly striving every day to make your home here special. Please know we are here for anything in the future you might need and watch for our monthly event calendars – we hope to see you at the next one!

                                      Updated Review

                                      Review Author Icon

                                      Resident 788665

                                      Verified Resident 2021 - 2023

                                      2/22/2023

                                      Overall, it has been good. Maintenance requests have been taken care of very quickly, office staff are quick to respond to questions/concerns, and overall it had been a good experience living here. Only hiccup has been with the laundry rooms.

                                        Manager

                                        2/22/2023

                                        Highland Village Apartments
                                        Thank you for your feedback; it is always appreciated. We are glad that you have enjoyed your time here with us! We understand that WASH Connect can be difficult at times and it’s helpful for residents like yourself to let us know so we can work with you and the vendor to take care of any issues. Please reach out to me directly (brent.petit@bella.llc) if you have any further issues – myself and this office remain available to help!
                                        Review Author Icon

                                        Resident 1114084

                                        Verified Resident 2023

                                        2/17/2023

                                        It's been pleasant; mine is part of a two-unit student housing apartment, and I've enjoy a quiet, peaceful atmosphere (having a good roommate does help a lot). Walls are well-insulated, so my roommate's gaming nights aren't disruptive. Groundskeeping is pretty consistent here, especially… See More >
                                          Manager

                                          2/23/2023

                                          Highland Village Apartments
                                          Thank you for your review. A good roommate can make or break any apartment! Glad you are enjoying your time with us and we hope to see you at the next community event!
                                          Review Author Icon

                                          Resident 1113429

                                          Verified Resident 2022 - 2023

                                          2/15/2023

                                          It's great to live here honestly, the community isn't too college/ rowdy which helps if you are more academia oriented. The only weak spot here is the community washing machines (wash connect). The wash connect company is weak and I would rather be able to… See More >
                                            Manager

                                            2/17/2023

                                            Highland Village Apartments
                                            Thank you for your feedback; it is always appreciated. Like you, we love the unique, relaxed Highland Village lifestyle enjoyed by all who choose to call our community home. We understand that WASH Connect can be difficult at times with the machines and connection issues, and it’s so helpful for residents like yourself to let us know so we can work with you and the vendor to take care of any issues. We’ve shared your feedback with them as well, so please let us know if you have any other challenges! Thanks Again, Your Highland Village Team
                                            Review Author Icon

                                            Resident 1106462

                                            Verified Resident 2023

                                            1/27/2023

                                            Just moved here but so far everyone is great. Looking forward to see what this community has to offer. .Thank you for the welcome . Love the surroundings the forest is beautiful. And love the clubhouse

                                              Manager

                                              1/31/2023

                                              Highland Village Apartments
                                              Great so far is a good start! Thank you for your feedback, we are glad you are here! Don’t forget to attend one of our apartment life events this month, make bouquets and cards on the 14th and a coca cola flavor bar on the 25th.
                                              Review Author Icon

                                              Resident 1103817

                                              Verified Resident 2022 - 2023

                                              1/18/2023

                                              They're good apartments, the least overpriced apartments you will find in flagstaff, but at a cost. There is no A/C so think of buying a fan (more than one) The staff will check on maintenance requests based on how much of a safety hazard they… See More >
                                                Manager

                                                1/26/2023

                                                Highland Village Apartments
                                                Thank you for sharing your feedback with us. We appreciate your recommendation to bring a fan for the hotter days of summer; you’re right, our apartments don’t have A/C but we’re happy to chat with residents about options to keep their homes as comfortable as possible. We’d like to clarify that our goal is always to complete work orders within 24 hours, or the next business day; while there are times, typically based on weather, where we have to delay some work orders around the property or in apartment homes, those instances are few and far between and should never result in multiple months-long waits. Based on your comments we’re eager to make sure that there are no outstanding concerns in your apartment; please reach out to our office at 928-774-1800 or highland@bella.llc and we would be happy to take care of it if there is! Thank you, Brent P., Property Manager
                                                Review Author Icon

                                                Resident 1099839

                                                Verified Resident 2022 - 2023

                                                1/4/2023

                                                Trying to get anything done around this apartment complex is like talking to a brick wall. You will never get ahold of the office, maintenance will 'fix' things until it breaks again a week later, and you never hear back from the office.

                                                  Manager

                                                  1/10/2023

                                                  Highland Village Apartments
                                                  I want to start by thanking you for sharing this feedback, and apologizing as this is certainly not how we want any resident to feel about our community. At Highland Village we pride ourselves on being responsive to resident needs and taking care of service requests timely and effectively; if this hasn’t happened for you, I would like to make it right. I would also like to understand how you are trying to contact us so that we can improve in our responsiveness. Please contact me at brent.petit@bella.llc to set up a time to chat directly! Thank you, Brent P.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1047420

                                                  Verified Resident 2022

                                                  12/7/2022

                                                  Highlands Village was the lowest rate of rent we found online. Moving in was not much fun but the maintenance is also a problem. We can ask to get things done and they will show up, do the job as fast as possible with not… See More >
                                                    Manager

                                                    2/8/2023

                                                    Highland Village Apartments
                                                    Thank you for sharing this with us; I’m sorry to hear that this has been your experience with our community so far. Our service team prides itself on taking care of maintenance concerns quickly and professionally, so we would love to dig in a little deeper to better understand what’s happened with your home and start to make it right. Please reach out at highland@bella.llc or call us at 928-774-1800. Thank you, Brent. P (Property Manager)

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Apartment Life Team and Complimentary Resident Events
                                                    • Business Center
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Disposal
                                                    • Fitness Center
                                                    • Furnished Corporate Packages Available
                                                    • On-Site Maintenance
                                                    • Parcel Lockers
                                                    • Picnic Gazebos and Outdoor Grills
                                                    • Private Patio
                                                    • Quality Landscaping
                                                    • Refrigerator
                                                    • Roommate Friendly Two Bedroom Floorplan
                                                    • View
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                                                    Leasing

                                                    Looking for the best in LOCAL FLAGSTAFF housing? Looking for location, value, and community? Highland Village Apartments in Flagstaff, AZ offer flexible co-living options! With FIVE spacious floor plans, a great location on the Mountain Link bus route, 24/7 emergency maintenance, optional fully furnished apartments, and more, it's no wonder that Highland Village Apartments was voted Flagstaff's Best Apartment Community! Our Flagstaff apartments are close to the area's best dining, breweries, and shopping. Highland Village Apartments offers unique co-living apartment homes equipped with complete kitchens. Each floor plan is fully furnished and comes with individually keyed bedrooms and spacious walk-in closets. From our Apartment Life Team and resident events to the modern two-story clubhouse and firepit with a barbeque, there are plenty of activities and amenities to be enjoyed! Just here for the summer? Highland Village also offers short-term rentals from April and mid-August. Contact our leasing experts to learn more about our Flagstaff apartments! We invite you to browse our website and then schedule your appointment for a tour of our Flagstaff Apartments or use our online virtual tour option and see for yourself why Highland Village Apartments is your next home!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Bella Investment Group, LLC

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 1155 number of votes by renters, Highland Village Apartments is currently rated 3.9 out of 5 stars.
                                                    Highland Village Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Highland Village Apartments is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Highland Village Apartments is rated 4.1/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Highland Village Apartments is rated 3.8/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Highland Village Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Highland Village Apartments is rated 3.8/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 9.59 days to their community reviews in the past year.
                                                    Bella Investment Group, LLC
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 3 Baths
                                                    4 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    Highland Village Apartments

                                                    March 2024

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                                                    Highland Village Apartments is a 319 - 625 sq. ft. apartment in Flagstaff in zip code 86001. This community has a 1 - 4 Beds, 1 - 3 Baths, and is for rent for $900 - $1,650. Nearby cities include Sedona, Williams, Cottonwood, Clarkdale, and Jerome.

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