Number of reviews in the past 365 days | 27 |
Percentage of reviews responded to | 88.89% |
Average time to respond to reviews | 46.85 days |
Contact Property
Highland Village
2800 S Highland Mesa
Flagstaff, AZ 86001
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 27 |
Percentage of reviews responded to | 88.89% |
Average time to respond to reviews | 46.85 days |
Thank you! We work hard to make sure we take care of our Residents and our apartments. Your feedback is so valued, so please keep it coming!
Thank you! We work hard to make sure we take care of our Residents and our apartments. Your feedback is so valued, so please keep it coming!
So happy that you are enjoying your time here! Always looking for ways to improve so let us know.
Love it!!! Here's to at least another two amazing years!
Thanks so much for the feedback. We will do our best to make the rest of your months with us even better than the first 2 months!
We do our best to offer a nice place to live with a friendly staff! We will keep it up.
Thanks for recommending the apartment! I'm sorry that you had some issues with the condition but if you want to get in touch with the office we would be happy to try to resolve them if possible.
We love Isaac as well! I'm sorry that we had to close the clubhouse due to the virus but we we have reopened. Just to clarify as well we actually do not charge a fee to use the clubhouse or the gym it is included in the rent.
I'm sorry to hear about your experience. Please contact Brent at the office [email protected] and we will be happy to try and resolve the issue.
We do our best to be accommodating! Thanks for leaving a review and let us know if there is anything else we can do!
Appreciate the review! Glad you are liking it and please let us know if there is anything else we can do to make it better!
Thanks for the review! We will keep it up and let us know if there is anything else we can do!
Thank you for your feedback. We are always looking for ways to improve and your feedback is always welcomed. If you have any additional feedback, please feel free to contact me directly at any time (Brent, property manager) at [email protected] Being open to suggestions and improvements – from past residents as well – is important to us. Thanks again and we wish you all the best now and in the future!
Can't ask for much more than that! Glad it was positive and pleasant and hopefully it will not be as brief next time.
Thank you! Our goal is to always be here for you, and we're glad to know you feel taken care of. Continue to reach out if you need anything.
Your review made our day! It has certainly been a difficult year, so it's always good to hear that our team is providing the level of care our residents need. Thank you for taking time to share your experience and for choosing Highland Village as your home!
Our goal is to always be helpful. We're so glad you find your home at Highland Village a comfortable place to enjoy time with your family!
Thank you for choosing to call Highland Village home! We love our location too. Be sure to follow us on Facebook and Instagram to stay connected and join in on our virtual resident events this month.
Thank you for updating your review. The Mountain Line stop does make getting around convenient, especially for students who ride free! Please reach out to me directly at [email protected] to let me know how we can improve our team. - Brent (Property Manager)
It's great to hear that you're enjoying the Highland Village community! We look forward to hosting in-person resident events again; continuing checking in with us on Facebook and Instagram for the latest. As always, let us know if you need anything!
I think this is the perfect review! Thank YOU! But our job is never done; we keep doing what we do, and believe it or not we are even trying to streamline our leasing process.
Thank you for sharing. I'd like to address your maintenance concern - please reach out to me at [email protected] We do provide washer/dryers in every building so it is a short walk for residents, and we are planning updates that include cabinetry. We are glad you enjoy the community overall.
We're truly sorry you didn't enjoy your time with us. We are planning updates to the apartments soon, and welcome any additional feedback on how we can improve ([email protected]). We do our best to provide competitive pricing and to include valued amenities like resident events, clubhouse with Wi-Fi, fitness center, furniture, basic cable, and more!
Thank you for taking time to leave a review. We love our location and team too! Please let us know if there is anything we can do to improve your experience.
Hey! Thank you so much for your honest feedback. Apartment living can sometimes be a struggle. We would be more than happy to sit down and talk things out with you to find some solutions! Please don't hesitate to reach out to me (Brent, the manager) – I am here to make your experience a great one. ?? [email protected] Thanks and speak soon!
$1,102
N/A
N/A
Studio
$820
N/A
N/A
1 Bedroom
$733
N/A
N/A
2 Bedrooms
$2,556
N/A
N/A
3 Bedrooms
$726
N/A
N/A
4+ Bedrooms
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Contact Property
Highland Village
2800 S Highland Mesa
Flagstaff, AZ 86001