| Number of reviews in the past 365 days | 45 |
| Percentage of reviews responded to | 95.56% |
| Average time to respond to reviews | 19.04 days |
Highland Village
2800 S Highland Mesa, Flagstaff, AZ 86001
2800 S Highland Mesa, Flagstaff, AZ 86001
Floor Plans
- $1,102+
- $820+
- $733+
- $2,556+
- $726+
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Highland Village
2800 S Highland Mesa
Flagstaff, AZ 86001
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (173 Reviews)
Property's Favorite
OVERALL SCORESee Score Breakdown
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Office Staff
Verified Resident 444599 • 2016 - 2018 Recommended
Reviewed 01/24/2018
This apartment was a great place to live! The rent was pretty pricey, but to get a room all to yourself while living in Flagstaff, you can't really expect anything cheap. The office staff are all super nice and helpful, and the maintenance staff are all… Read full review
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AVERAGE RATINGSee Rating Breakdown
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OVERALL SCORESee Rating Breakdown
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Verified Resident 755266 • 2019 - 2020 Not Recommended
Reviewed 03/25/2020
Honestly couldn't imagine living here again, especially for a college student. Why I decided to move here is irrelevant, but I definitely didn't move here for the quality and I definitely didn't move here because of the amount of the rent. See More
Highland Village Manager04/01/2020
We’re truly sorry you didn’t enjoy your time with us. We are planning updates to the apartments soon, and welcome any additional feedback on how we can improve ([email protected]). We do our best to provide competitive pricing and to include valued amenities like resident events, clubhouse with Wi-Fi, fitness center, furniture, basic cable, and more!
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Verified Resident 755364 • 2018 - 2020 Recommended
Reviewed 03/25/2020
I like the community itself, but the apartment is not worth the money it costs. There's better apartments in flagstaff where you'll get more for your money. There's no in unit washer dryer, hardly any cabinet storage in kitchen, our kitchen floor is sunk in since… See More
Highland Village Manager04/01/2020
Thank you for sharing. I’d like to address your maintenance concern - please reach out to me at [email protected] We do provide washer/dryers in every building so it is a short walk for residents, and we are planning updates that include cabinetry. We are glad you enjoy the community overall.
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Verified Resident 752010 • 2020 Recommended
Reviewed 03/13/2020
I know it from a friend, I don't know where is the website as a foreigner, so somebody's help is very important. And your service is very helpful, make me a home and everything is completed, I'm very happy See More
Highland Village Manager03/24/2020
Our goal is to always be helpful, and it makes us happy that you are happy!
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Verified Resident 747616 • 2019 - 2020 Recommended
Reviewed 02/25/2020
The apartment is nice and pretty fair for the price. I wish utilites and things liek laundry were included in what I pay especially because I have to live with other people and I'm paying extra in utilities for people who don't turn their lights off… See More
Highland Village Manager02/28/2020
Hey! Thank you so much for your honest feedback. Apartment living can sometimes be a struggle. We would be more than happy to sit down and talk things out with you to find some solutions! Please don’t hesitate to reach out to me (Brent, the manager) – I am here to make your experience a great one. ?? [email protected] Thanks and speak soon!
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Verified Resident 745921 • 2019 - 2020 Recommended
Reviewed 02/19/2020
Living at Highland Village has been a fun experience, especially since I go to NAU! The community is very friendly and the office staff are always happy to help you with apartment problems like plumbing, rent complications, noise and much more. It is a stable environment… See More
Highland Village Manager02/24/2020
We're so glad you've made Highland Village your home, and that your experience has been great! If you haven't been able to attend a FREE resident event yet, we'll be releasing details about our March events soon! As always, don't hesitate to reach out if you need anything.
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Verified Resident 738199 • 2019 - 2020 Recommended
Reviewed 01/22/2020
Highland Village is a good apartment but do not be fooled. When it says "furnished" just know you are receiving bottom of the line, very used, furniture. Ie our couch when we moved in appeared to have been destroyed by a cat but was not replaced.… See More
Highland Village Manager02/07/2020
We apologize for the condition of the furniture when you moved in, that is certainly not the norm. Please contact the office to schedule a time to replace any substandard furniture, if necessary. We are always committed to improving the experience for our residents and appreciate your feedback.
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Verified Resident 738045 • 2019 - 2020 Recommended
Reviewed 01/21/2020
Great location. Noisy floors due to creaking. Nice staff. Poor snow removal. Up grades of furniture and appliances are needed. Pet waste not removed. Mostly NAU students. Not family friendly. Parking is hard to find. See More
Highland Village Manager02/07/2020
Your feedback is always appreciated. Feel free to contact us at the office, so we can discuss these concerns in more detail. We would love to try and improve your experience here.
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Verified Resident 736989 • 2019 - 2020 Recommended
Reviewed 01/17/2020
The apartment is perfect and I enjoy everything here. The location is good and there are many convenient facilities for us to use. I recommend it for my friends and I know this apartment also hearded my friends advice. See More
Highland Village Manager02/07/2020
Thank you so much for the review. We are also proud of our property. Please keep referring your friends, and make sure you join us for pasta night Feb. 19th!
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Verified Resident 732405 • 2019 Recommended
Reviewed 12/30/2019
So far, I have really enjoyed this apartment complex. This is my first apartment and I could not have asked for a better experience, location, facility, etc. I think for students it is a really great option. The only complaint I have is the lack of… See More
Highland Village Manager01/02/2020
We are always looking for ways to improve and would love to ask some questions regarding how we could do better during the snow and ice season. Please stop by the office or email us at [email protected] so we can discuss. So happy to hear that you are enjoying living at our property so far; we will do what we can to keep that up!
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Verified Resident 699504 • 2019 Recommended
Reviewed 09/25/2019
Its the most beautiful place I've ever had,management is always friendly and helpful,beautiful views,very affordable rent.,bus stop near by..close by shopping center,they keep the parking lot clean,laundry room room close and affordable. Barque grills and picnic tables Activity center,computers on site See More
Highland Village Manager10/14/2019
We love that you enjoy our amenities and location as much as we do! We aim to keep our residents happy, feel free to pop by the office and say hi whenever – we would love to hear how you’re doing and if there is anything you need!
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Verified Resident 699603 • 2019 Recommended
Reviewed 09/25/2019
Benefit of doubt, till proven differently, was especially kind,allowed simple practice moving the entire area of responsibility. Went over do and donts. Allowing self pursuits, assisted in learning today management agreements. I have gained a considerable amount allotted, domestic towards my own medical attention within a… See More
Highland Village Manager10/14/2019
From what I gather it sounds like our team has been able to help effectively, and we are so happy to do so. Please stop by the office or give us a call if there’s anything else we can do to keep your experience great.
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Verified Resident 697736 • 2019 Recommended
Reviewed 09/20/2019
The community is incredibly safe and quite. Everyone is welcoming as well. The maintenance staff is very quick to act on problems. The apartments are well set up, with nice appliances. The front desk staff is also very accommodating. See More
Highland Village Manager10/14/2019
We are so excited you are loving your home! We work hard every day to make sure you’re experience here is a great one – so please feel free to let us know anything you need. We are here for you!
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Verified Resident 694564 • 2019 Not Recommended
Reviewed 09/13/2019
The Studio is too small, and the rent fee($1125 plus utility fees per month) is extremely high! The bedroom and living room are not separated, there are several smells mixed together all the day, very uncomfortable! See More
Highland Village Manager10/14/2019
I’m sorry you’re uncomfortable in your apartment. Studios are usually designed to be very open and inclusive. If you’re interested, we would love to work on getting you into a one-bedroom apartment. Stop by the office and we can definitely work together.
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Verified Resident 694575 • 2019 Recommended
Reviewed 09/13/2019
i love the community! everyone just does their own thing & is very friendly. the ambience is exactly what i was hoping for! however the front office barely answers their phones & doesn't always communicate well. See More
Highland Village Manager10/09/2019
I’m sorry that has been your experience with the office. We will certainly try to do better answering phones in the future or you are welcome to email us at [email protected], typically we can respond to any phone message or email within 24 hours.
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Verified Resident 693617 • 2018 - 2019 Not Recommended
Reviewed 09/11/2019
The office staff were kind when moving in but now it feels like they don't care for there tenants. Summer time is getting hotter and they don't see it to be a problem for the people who stay year round who are literally cooking in temps… See More
Highland Village Manager10/09/2019
We’re sorry that you feel this way, I assure you that we do care. Unfortunately our apartments do not come with air conditioning but our clubhouse does! If you’re a football fan too, make sure you join us on Sundays for NFL Sunday ticket. On a serious note, if you have additional concerns please contact Brent at the office, perhaps we could try and get creative to solve the issue.
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Verified Resident 693618 • 2019 Recommended
Reviewed 09/11/2019
I like how the complex is next to the bus stop that travels to NAU. So it's not a problem for me to walk. Also, the landscape is nice and for the most part all the neighborhood is very nice and a respectful community See More
Highland Village Manager10/09/2019
Thank you for your feedback, we’re always looking for ways to improve. Let us know if we can help with any of the noise issues.
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Verified Resident 693627 • 2015 - 2019 Recommended
Reviewed 09/11/2019
It was nice that the apartment was furnished and they provided less than a year long lease. The buildings were old but not its disrepair. The community is quiet and close to shops and a bus stop for the college. See More
Highland Village Manager10/09/2019
Thank you for the review. Your feedback is always welcome...let us know how we can get the 5 out of 5.
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Verified Resident 693647 • 2019 Recommended
Reviewed 09/11/2019
Great Staff, great community. I cannot recommend Highland Village enough! It's within walking distance to stores, restaurants, and the NAU campus. Beyond that, there is an active community with lots of free events each month. See More
Highland Village Manager10/09/2019
I don’t believe you. You can recommend us more. :)
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Verified Resident 693774 • 2019 Recommended
Reviewed 09/11/2019
The staff really helped me in the process of getting this apartment and moving to a new town. They offer different activities like bands and s'mores night and that really helped me get to know the community and people. Over all this has been an awesome… See More
Highland Village Manager10/09/2019
We agree the Fall Celebration was excellent! Make sure you vote us Best of Flag 2019, we would love to celebrate again!
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Verified Resident 691921 • 2019 - 2020 Recommended
Reviewed 09/08/2019
This was my very first apartment I have ever lease, same goes for my three roommates. Every single staff member was so patient and willing to work with us because we had no idea what we were doing! The staff is amazing at communicating and lending… See More
Highland Village Manager10/09/2019
Thanks so much for the review of our property. We are with you on the traffic in this town, close but not too close!
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Verified Resident 690106 • 2019 Recommended
Reviewed 09/04/2019
Beautiful community, easy for students to get to school, apartments are nice and comfortable, maintenance is always on top of any requests, office staff is great and make sure that you're safe and comfortable See More
Highland Village Manager09/17/2019
We're loving your review! Stop by the clubhouse parking lot on the 20th (1-3 PM) for bike tune-ups and raffle prizes with our Apartment Life Team!
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Verified Resident 687627 • 2019 Recommended
Reviewed 08/30/2019
So far I have had a good experience living in this community, it isn't super loud at night which allows for a good homework setting and lets me get sleep to continue to study engineering. I also like that it's semi close to campus. See More
Highland Village Manager09/17/2019
An engineering degree is one of the toughest, glad we could provide a great place for you to study. Let us know how we can improve to get that 5 out of 5 review!
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Verified Resident 687704 • 2019 Recommended
Reviewed 08/30/2019
Very friendly people and the staff are extremely helpful. I especially like how the laundry room is just down the stairs from my apartment. My roommates are my best friends and we havw the best time together always I love living here See More
Highland Village Manager09/17/2019
Living with friends is the absolute best! Make sure you spread the word, we would love to house even more of your friends!
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yb7 • Resident • 2017 - 2019 Recommended
Reviewed 08/29/2019
It's a pretty quiet complex for the most part. It is pretty expensive but given how close it is to everything, it's still actually one of the cheaper places to live. The staff is really nice. the gym is pretty okay, I like that they changed… See More
Highland Village Manager09/17/2019
Thank you so much for the recommendation! We’re always looking for ways to improve so please don’t be shy with any suggestions!
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Verified Resident 687478 • 2019 Recommended
Reviewed 08/29/2019
They are usually quick to take care of any requests that are made. The complex is nice, but the units are slightly dated. Train noise can be heard but it's not too bad, and quiet hours are generally respected by residents. The bus access is great… See More
Highland Village Manager09/17/2019
We appreciate your feedback. Be sure to join us at our next Apartment Life event!
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Features & Amenities
Laundry
- Laundry On-Site
Parking
- Uncovered Parking
General
- Community Center
- Fitness Center
Floor Plans & Pricing
Studio, 1 Bathroom
- Price
$1,102
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
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1 Bedrooms, 1 Bathroom
- Price
$820
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
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2 Bedrooms, 2 Bathrooms
- Price
$733
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
2 Bedrooms
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3 Bedrooms, 3+ Bathrooms
- Price
$2,556
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
3 Bedrooms
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4+ Bedrooms, 2 Bathrooms
- Price
$726
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
4+ Bedrooms
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Disclaimer: Special, prices and availabilities subject to change.
Leasing
Management Company: Bella Investment Group, LLC
Office Hours Closed
- Sunday: Closed
- Monday - Friday: 09:00 AM - 05:00 PM
- Saturday: 09:00 AM - 04:00 PM
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