What are noise levels like at Highland Village?

The community is rated 3.9/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Highland Village?

The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How safe is Highland Village?

The community is rated 4.2/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.1/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 88.89% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 46.85 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 3+ Baths and 4+ Beds, 2 Baths

Ratings & Prices for Highland Village, Flagstaff, AZ

Renter Ratings

Noise	N/A
Grounds	4.4
Safety	4.2
Office Staff	4.6
Maintenance	4.1
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.2/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	3.8/5

Review Count

Number of reviews in the past 365 days	27

Manager's Review Engagement

Percentage of reviews responded to	88.89%

Manager's Review Reply Time

Average time to respond to reviews	46.85 days

Ratings & Reviews (192 Reviews)

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Verified Resident 738045 • vrp • 2019

11/29/2020

The apartments are very well taken care of the keep up the nice work outside it always looks clean and well done. The workers here are amazing and they work so hard. I really love living here cause its big my own bathroom my kids own … See More

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Highland Village Manager

01/15/2021

Thank you! We work hard to make sure we take care of our Residents and our apartments. Your feedback is so valued, so please keep it coming!

· 01/21/2020

Verified Resident 866111 • vrp • 2021

01/22/2021

Highland Villages offers affordable housing in a convenient neighborhood. The apartment itself is absolutely acceptable for the monthly rent of $675. The only thing I have to criticize is that there are a couple damages in the apartment that need to be fixed and I think… See More

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Verified Resident • vrp • 2019 - 2020

Updated Review

11/29/2020

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Highland Village Manager

01/15/2021

Thank you! We work hard to make sure we take care of our Residents and our apartments. Your feedback is so valued, so please keep it coming!

Previous Review

· 09/10/2020

Verified Resident 833249 • vrp • 2020

10/16/2020

Though it hasn't been many days for me to be living here, I am enjoying my time here so far. It's located in proximity to shopping arenas, public transportation, restaurants and other services. The staff is friendly, helpful and cooperative

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Highland Village Manager

10/27/2020

So happy that you are enjoying your time here! Always looking for ways to improve so let us know.

Verified Resident 830566 • vrp • 2019 - 2020

10/09/2020

I've lived at highland village for two years and it's been amazing! There are many entertaining events and activities. The office staff are the most professional, understand and relatable group. Life lasting memories are formed here.

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Highland Village Manager

10/27/2020

Love it!!! Here's to at least another two amazing years!

Verified Resident 826528 • vrp • 2020

09/30/2020

The staff at Highland Village are kind, helpful, and good at communicating. I've only been a resident for 2 months, but I have no complaints. Highland Village is great, affordable housing for students especially.

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Highland Village Manager

10/09/2020

Thanks so much for the feedback. We will do our best to make the rest of your months with us even better than the first 2 months!

Verified Resident 808146 • vrp • 2020

08/26/2020

The staff at Highland Village is very welcoming and makes living here home away from home. The apartments are well-sized and have great amenities that are included. Highland is a great place to be able to live with friends or family. It is also pretty close… See More

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Highland Village Manager

10/09/2020

We do our best to offer a nice place to live with a friendly staff! We will keep it up.

Verified Resident 806422 • vrp • 2020

08/21/2020

I enjoy the apartment. The condition was ok when we moved in and there was a lot of minor things off but overall it was pretty nice. I enjoy the free parking and being close to campus. I would recommend this place See More

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Highland Village Manager

10/09/2020

Thanks for recommending the apartment! I'm sorry that you had some issues with the condition but if you want to get in touch with the office we would be happy to try to resolve them if possible.

Verified Resident 802951 • vrp • 2020

08/12/2020

I am a little disappointed with the price of my Apartment considering nothing is included, everything is extra. I am still paying a clubhouse fee which I wouldn't mind if the clubhouse was still open. I do like the space of each apartment and how nice… See More

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Highland Village Manager

10/09/2020

We love Isaac as well! I'm sorry that we had to close the clubhouse due to the virus but we we have reopened. Just to clarify as well we actually do not charge a fee to use the clubhouse or the gym it is included in the rent.

Verified Resident 802950 • vrp • 2020

08/12/2020

I live in a 4 bedroom and each of us paid $75 for a cleaning fee only for the apartment to not be move in ready and it is dirty, we keep cleaning the floors and the cleaning stuff is still turning black from dirt.

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Highland Village Manager

10/09/2020

I'm sorry to hear about your experience. Please contact Brent at the office [email protected] and we will be happy to try and resolve the issue.

Verified Resident 802904 • vrp • 2020

08/12/2020

I like living in highland because they have separate leases. Being a college student that is my biggest issue, I like being able to live off campus but also not to have to deal with the stress of my roommate paying her bills and how that… See More

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Highland Village Manager

10/09/2020

We do our best to be accommodating! Thanks for leaving a review and let us know if there is anything else we can do!

Verified Resident 801778 • vrp • 2020

08/09/2020

So far I really like it here! My neighbors are all very friendly and have been very welcoming. I also love the layout and set up of the apartment and was so excited to have my own bathroom and also not have to worry about buying… See More

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Highland Village Manager

10/09/2020

Appreciate the review! Glad you are liking it and please let us know if there is anything else we can do to make it better!

Verified Resident 801618 • vrp • 2020

08/08/2020

So far so great! The location is close to campus (about a mile) and the unit itself is perfect for a college student that is new to living off of campus but still wants to be connected and in a central location to everything. The staff… See More

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Highland Village Manager

10/09/2020

Thanks for the review! We will keep it up and let us know if there is anything else we can do!

Verified Resident 788665 • vrp • 2020

07/08/2020

Decent apartment, location is good, however the communal laundry is something that could be improved on. You have to pay to do laundry which is frustrating but other than that it is a nice apartment in general.

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Highland Village Manager

07/30/2020

Thank you for your feedback. We are always looking for ways to improve and your feedback is always welcomed. If you have any additional feedback, please feel free to contact me directly at any time (Brent, property manager) at [email protected] Being open to suggestions and improvements – from past residents as well – is important to us. Thanks again and we wish you all the best now and in the future!

Verified Resident 784598 • vrp • 2020

06/27/2020

Though brief, positive and pleasant. Xxxxxxxxxxxxxxxx cxxxxxxxxxxxxxxxccccxcccccccccxxxxxxxxxxxxxxxxx cxxxxxxxxxxxxxxxxxxxxxccccccccxxxxxxxxxxxxxxxxx.xxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx See More

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Highland Village Manager

07/30/2020

Can't ask for much more than that! Glad it was positive and pleasant and hopefully it will not be as brief next time.

Verified Resident 778371 • vrp • 2018 - 2020

06/10/2020

It is if not the best apartments people should try or want to live in. I moved back in 2018 I believe and it was the easiest process ever. I was treated with respect and loyalty. The front office people have always been there for me… See More

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Highland Village Manager

06/11/2020

Thank you! Our goal is to always be here for you, and we're glad to know you feel taken care of. Continue to reach out if you need anything.

Verified Resident 778280 • vrp • 2019 - 2020

06/10/2020

My experience at Highland Village has been amazing. The staff have been so helpful with everything and are there for advice and assistance. With the pandemic, I was so afraid of losing everything since I had lost my jobs. The staff supported me and gave me… See More

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Highland Village Manager

06/11/2020

Your review made our day! It has certainly been a difficult year, so it's always good to hear that our team is providing the level of care our residents need. Thank you for taking time to share your experience and for choosing Highland Village as your home!

Verified Resident 752010 • vrp • 2020

05/22/2020

The service is good, staffs responds very quickly when you need any help and make it good for you. You will find a comfortable home here and spend happy time with your family. Thank you very good day! See More

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Highland Village Manager

05/22/2020

Our goal is to always be helpful. We're so glad you find your home at Highland Village a comfortable place to enjoy time with your family!

Verified Resident 766249 • vrp • 2020

05/06/2020

A good place I live near a good area where I can have the comfort to feel safe from people also the it's close to stores and other places. Also the people are very quiet also very friendly. Its. Good place to call home

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Highland Village Manager

05/06/2020

Thank you for choosing to call Highland Village home! We love our location too. Be sure to follow us on Facebook and Instagram to stay connected and join in on our virtual resident events this month.

Verified Resident 525897 • vrp • 2019 - 2020

05/05/2020

This apartment is good if you need to be close to a bus stop and are looking for a furnished place. That said, the prices are a bit high, even for Flagstaff. The staff are friendly and reliable for the most part.

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Highland Village Manager

05/22/2020

Thank you for updating your review. The Mountain Line stop does make getting around convenient, especially for students who ride free! Please reach out to me directly at [email protected] to let me know how we can improve our team. - Brent (Property Manager)

Verified Resident 758845 • vrp • 2020

04/10/2020

It's been quiet but active and the community is definitely one of my favorites so far. Rent's easy to make and the environment is actually very nice. The layout of the complex isnt hard to follow and the asthetics are pretty nice.

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Highland Village Manager

04/21/2020

It's great to hear that you're enjoying the Highland Village community! We look forward to hosting in-person resident events again; continuing checking in with us on Facebook and Instagram for the latest. As always, let us know if you need anything!

Verified Resident 758484 • vrp • 2019 - 2020

04/08/2020

I really enjoy living at Highland. The price is great for what you are getting. I rarely have any issues and when I do the staff takes care of it right away. The leasing process was very quick as well:

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Highland Village Manager

04/09/2020

I think this is the perfect review! Thank YOU! But our job is never done; we keep doing what we do, and believe it or not we are even trying to streamline our leasing process.

Verified Resident 755364 • vrp • 2018 - 2020

03/25/2020

I like the community itself, but the apartment is not worth the money it costs. There's better apartments in flagstaff where you'll get more for your money. There's no in unit washer dryer, hardly any cabinet storage in kitchen, our kitchen floor is sunk in since… See More

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Highland Village Manager

04/01/2020

Thank you for sharing. I'd like to address your maintenance concern - please reach out to me at [email protected] We do provide washer/dryers in every building so it is a short walk for residents, and we are planning updates that include cabinetry. We are glad you enjoy the community overall.

Verified Resident 755266 • vrp • 2019 - 2020

03/25/2020

Honestly couldn't imagine living here again, especially for a college student. Why I decided to move here is irrelevant, but I definitely didn't move here for the quality and I definitely didn't move here because of the amount of the rent.

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Highland Village Manager

04/01/2020

We're truly sorry you didn't enjoy your time with us. We are planning updates to the apartments soon, and welcome any additional feedback on how we can improve ([email protected]). We do our best to provide competitive pricing and to include valued amenities like resident events, clubhouse with Wi-Fi, fitness center, furniture, basic cable, and more!

Verified Resident 660147 • vrp • 2019 - 2020

02/26/2020

Well it's really easy to get around just hard to move someone when there on the very top floor. The rooms are very small because I wanna get couple more things just can't fit anything in the room. The rent is little high from what I'm… See More

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Highland Village Manager

08/28/2019

Thank you for taking time to leave a review. We love our location and team too! Please let us know if there is anything we can do to improve your experience.

Verified Resident 747616 • vrp • 2019 - 2020

02/25/2020

The apartment is nice and pretty fair for the price. I wish utilites and things liek laundry were included in what I pay especially because I have to live with other people and I'm paying extra in utilities for people who don't turn their lights off… See More

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Highland Village Manager

02/28/2020

Hey! Thank you so much for your honest feedback. Apartment living can sometimes be a struggle. We would be more than happy to sit down and talk things out with you to find some solutions! Please don't hesitate to reach out to me (Brent, the manager) – I am here to make your experience a great one. ?? [email protected] Thanks and speak soon!

•

Updated Review

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Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,102
SQ. FT.
N/A
Available
Avail.
N/A
Model
Studio

Contact Property

1 Bedrooms, 1 Bathroom

Price
Price
$820
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$733
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

Contact Property

3 Bedrooms, 3+ Bathrooms

Price
Price
$2,556
SQ. FT.
N/A
Available
Avail.
N/A
Model
3 Bedrooms

Contact Property

4+ Bedrooms, 2 Bathrooms

Price
Price
$726
SQ. FT.
N/A
Available
Avail.
N/A
Model
4+ Bedrooms

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Highland Village

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountB+

Manager's Review EngagementA

Manager's Review Reply TimeB

Ratings & Reviews (192 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Highland Village Manager

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Highland Village Manager

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Highland Village Manager

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Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time