Review History for Hslytherin

Painted Trails


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Hslytherin

Resident ā€¢ 2017

4/11/2017

I spent a significant amount of time researching places to live from Reno, Nv. I applied for a apartment with Painted Trails based upon my family needs. We picked a 3/2 unit that was supposed to have laminate flooring except in bedrooms. I was offered a garage detatched for $50.00 per month. I was told if I got my application in asap they had a special going for 2 weeks free rent and that they only had 8 3/2 units in the entire complex, there was a catch, the unit would not be available for a week. I was sent a lease that had the wrong rent price I was quoted and it did not include the additional garage charge. It did however include the discount of two weeks. I tried reaching the office several times to have this corrected and I never agreed to a year lease. I finally was contacted and assured that my unit was secured, and that a lease would be drawn up with the changes. I was told we could discuss the details later when the manager returned my call. A lease was aent again this time at a term of 9 months and again the wrong rental amount was charged, the discount removed and the garage added. I called again, I was told no two week discount would apply if I did not sign a 1 year lease and I was fine with that, I however needed the rental price adjusted to what I was offered originally minus the two week free rent. I was told not a problem and that the new lease would be emailed. I was also told not ro worry we could go over the lease in person when I arrived in two days. So, I drive from northen Nevada with two kids and a dog in a large Budget truck with my car on a tow dolly and arrive at Painted Trails. I was impressed as it was a Sunday and the man working had waited for me 30 minutes after the office closed at 4:00pm. He was awesome! However, the lease was not changed as it was supposed to have been and the rent was now 150.00 more than I agreed to. At this point I learned that they had a new manager as of Friday. He called her to see if she would honor what I was promised. She would not honor the agreed upon rent. I offered to stay for a year if that helped. I finally caved and said fine I will pay the extra 150 a month because we are exhausted from the long move and drive as well as the fact I had this truck and car dolly due back the next day. So, we went to look at the unit before I signed this lease, it was wall to wall carpet! My kids have severe allergies and laminate and a garage were my top priority items! I was promised laminate flooring or I would never have applied for this appartment. I spent a month hunting for housing that met my needs to prevent this type of situation. Once again he called the "new manager" to see if they could install laminate asap. This time the manager flat out refused to answer her phone it was after all her day off. So there you have it, homeless, two kids a dog and a giant truck with my car on a dolly and due the next day. We spent three nights in a hotel, the truck rental over 120 a day in late fees, before we found a place to live. Anyone know of a lawyer? These people are not only proven liars but have no heart or soul. I would never lease from a company who treats people with no regard except for their value in profits. By the way this bold faced lie, is criminal and cost us over a 1000.00 plus the emotional distress on a single mother with two children who have severe health issues without having to deal with dirty rotten companies and people such as this. I hope this apartment complex/company and the people are not representative of the state of Arizona!

    Review 12 out of 130

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    Painted Trails

    March 2024

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