| Number of reviews in the past 365 days | 6 |
| Percentage of reviews responded to | 83.33% |
| Average time to respond to reviews | 23.67 days |
Vivace at Gateway Place
4500 E Ray Rd, Gilbert, AZ 85296
4500 E Ray Rd, Gilbert, AZ 85296
Floor Plans
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (7 Reviews)
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Verified Resident • vrp • 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/03/2021
This is a great place to live It has many Great amenities The location is prime to freeways, shopping and restaurants Great staff and maintenance crew Very friendly neighbors feels like a private community See More
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Vivace at Gateway Place Manager
03/04/2021
Thank you! We are super glad you are happy! Thank you for being a part of the Vivace family. Please reach out if you need anything. We are always here for you!
Verified Resident • vrp • 2021
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/02/2021
I've rented from apartment complexes for over 5 years and I've never come across anything like Vivace (in the best way possible!). The staff & community are so kind and willing to be of assistance. They truly know how to welcome you into your new home… See More
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Vivace at Gateway Place Manager
03/02/2021
Thank you very very much! We are very excited to have you join our Vivace family! Please know we are here for you anytime. We will continue to take care of you. We appreciate you and are super happy you are here!!
Previous Review· 02/22/2021
Verified Resident • vrp • 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/08/2021
When the community was owned by Watermark it was a dream. The property was immaculate, staff were always eager to help, and questions were honestly (and quickly) answered. The best part was the monthly newsletter the office manager would put together detailing all of the community… See More
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Vivace at Gateway Place Manager
02/08/2021
Hello and thank you very much for your thoughts. We really appreciate that! We for sure have plans on gatherings in the future. During these Covid times, we must refrain from large gatherings. We hope that guidelines on group gatherings and events will be lifted soon. At this time, we need to keep everyone safe and continue to practice social distancing. We appreciate your patience and hanging in there with us. We are working on a food truck schedule. We hope to have that back up and started soon for everyone to enjoy. Thank you again!
Verified Resident • vrp • 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/25/2021
In searching for an apartment I compared and visited 6-8 communities. Being new, I had high expectations and have not been disappointed! The entire staff has been very professional yet friendly, and extremely responsive to everything. Needless to say, COVID has impacted the use of amenities,… See More
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Vivace at Gateway Place Manager
03/03/2021
Thank you very much for the positive review! We really appreciate you taking the time out to share your thoughts as a resident with us. We count ourselves lucky for residents like you.
Verified Resident • vrp • 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/20/2021
My move in date was Dec. 7th which at that time I was in the hospital for 6wks recovering from an accident & emergency surgery. It's been a smooth transition from home ownership to apartment life, Thx See More
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Vivace at Gateway Place Manager
03/03/2021
Thank you very much for your patience during our transition. We appreciate awesome residents like you!
Verified Resident 859727 • vrp • 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/04/2021
The apartment management is courteous, professional and accommodating. The property is a well planned community with great amenities both with the apartment unit and around the community. Lots of stores near by and conveniently located near stores for shopping. See More
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Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
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Frequently Asked
What are noise levels like at Vivace at Gateway Place?
The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Vivace at Gateway Place?
The community is rated 5/5 stars, signifying extreme satisfaction on average.
The community is rated 5/5 stars, signifying extreme satisfaction on average.
How safe is Vivace at Gateway Place?
The community is rated 4.3/5 stars, which is considered being extremely safe on average.
The community is rated 4.3/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.
The community is rated 5/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.9/5 stars, which is considered being extremely effective on average.
The community is rated 4.9/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 83.33% of their community reviews in the past year.
Managers have responded to 83.33% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 23.67 days to their community reviews in the past year.
Managers have replied within 23.67 days to their community reviews in the past year.
What is the pet policy at Vivace at Gateway Place?
No pet policy available
No pet policy available
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