Review History for nmtoak

Crystal Springs Apartments


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nmtoak

prospectiveVisited 2013

3/11/2013

Renter Beware!!! The management of this company are crooks!!! I contacted ------at the office from another state and asked about a three bedroom unit for myself, wife, and two adult student children. He informed me that he did not have a two bedroom available but had a two bedroom with a loft coming available shortly. I specifically asked if the loft could be used as a third bedroom since my children were much to old to share a bedroom and his response was " that is what most people do" so I had my wife drive the 1250 miles round trip to view the unit and secure it. When she arrived they did not have that unit to view but ------showed my wife who was accompanied by my grandmother a one bedroom with loft and told them that the two bedroom was the same just bigger. My wife then asked him if the loft in the two bedroom could in fact be used for a third bedroom and he assured her that it could. She then paid the application fees and $50 fee to hold the unit and returned home. Since the unit would not be available for about two weeks we stayed with family out of state while is was being readied. Three days before we were supposed to take occupancy I again phoned and talked to someone else in the office to confirm our move in date and asked about the access to the loft and was told that it had no separate access or door and it was just a small "changing space" of the second bedroom. Needles to say this was going to be unacceptable. I asked to talk with ------and asked him about this and he told me that this was true and denied ever saying that it could be used as a bedroom. So now I had to make the 1250 mile round trip again to find a different place to live. After I found a house to rent instead I went back to the office to talk with ------ When I introduced myself and asked for my deposit back since he had mis-represented the unit and cost me allot of time and expense he said that since it was more than 72 hours the deposit was not refundable. He even went as far as to deny ever saying that the loft could be used as a bedroom but also claimed to have never even spoken to me before. I asked to speak with his superior and was brought into the office of some old hag that was even a worse individual than ------ She said that he never would have said that the loft could be a bedroom even though he had said exactly that to me, my wife, and my grandmother. She absolutely refused to refund anything and called me a liar. I drove a total of 2500 miles and paid all of their fees based solely on what we had been told and did not even ask for compensation for my time or expense which I thought was totally reasonable. As a licensed Realtor I am completely aware that mis-representing a property is very illegal and carries severe penalties and will be reporting this company to the local real estate commission as well as the Better Business Bureau. I am thankful that the level of un-proffesionalism and illegal activities of this staff was brought out before I actually ended up living in this horrible property. All of the negative reviews about this property are very true Do Not Rent from these people you will regret it..The only positive reviews of this property have been written by the staff in order to keep stealing from tenants and prospective tenants. The company that actually owns this property should be assumed of what is being allowed to go on with their business. ------is a bold faced liar and should be fired immediately if not heavily fined by the real estate commission...Worst property and business in the Valley!!!I wish this site would let me put in negative stars instead as the only option being one star..

    Review 7 out of 29

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    Crystal Springs Apartments

    March 2024

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