Review History for anonymous

Serafina Apartment Homes


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anonymous

Resident 2013 - 2014

8/30/2014

Do Not waste your money living here. The area and landscape is nice and attractive however the contract is misleading. For the first six months of my contract, this place was amazing and I can truly say I got my money worths. However, following six months of my contract, I was very disappointed in the management team at Serafina. The landscape is attractive, beautiful scenery of the mountains and extremely quiet. Unfortunately, recently there have been several vandelism on the property (including management office window), cars have been broken into and several Goodyear police officers have been here late at night. First, Wi-Fi is to be available in the common arrears including the pool area, however that amenity feature is not available. I spoke to management about this and was told "I have no idea". Secondly, the business center is not available 24hrs. I explain this to management and was told "I needed to be in the secured area by 10am and would have to stay until 8am" for it to be available 24hrs. Thirdly, the printer/fax/scanner has not been working for four months and it appears that management refuses to fix it. I reported this to management and it appears I am getting the run-around about the in-operable printer and computer. In addition, the internet service is not reliable. Last month several tenants have complain to management about the internet. As of this writing the internet is working but it frequents go in and out. This places a undue burden to tenants. Fourthly, the fitness center, recently someone stole the free weights out of the gym (third time) and management refuse to replace them, stating that they are over budget. Lastly, a few of the leasing staff particular (Cayla) I believe are very rude and don't care about the residents. I have personally witness her unprofessional demeanor to senior citizens that reside here. In addition, as the previous reviewer stated that stairwell is cracking. In my building their is roof leak and the ceiling is peeling. I have reported this but to no avail management has not fix the problem.....I hope we do not experience thunderstorms or heavy rain. Overall, this is a beautiful place however its not worth the money. Tenants should be compensated for whats not being provided as stated in the contract. My contract is due to expire and I am contemplating if I should renew it. My rent was 753.00 to now 772.00 (not including taxes)

    Review 26 out of 39

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