Review History for anonymous

Envision Apartments


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anonymous

Resident 2019

10/21/2019

This is a good place to live. If you have a dog they accept just about any breed. The dog park is excellent and it's fenced in. The maintenance team is pretty good at what they do. I lived here for seven years and in the last couple years the place was bought and is now managed by Greystar. Professionally owned and Unprofessionally managed by greystar. If you have a concern, good luck. The maintenance is on point but they're directed by poor management. We reported a leak in the ceiling multiple times this year. The previous year we had a leak in the same area and it was "fixed." When they finally got around to sending someone to fix it, the poor guy showed up with primer and a paint brush. I'm no expert but painting over a leak probably doesn't fix it. They never sent anyone out to look at the roof or fix the ceiling after that. The place had multiple leaks and they didn't care to fix them. When sitting down with management to see about possibly downsizing to a smaller unit, none were available so we opted to end our lease and said we'd have to find something cheaper. The manager literally laughed in our faces and said good luck. I don't even need to mention her name, I'm sure you'll see it in more reviews. The place claims to be smoke free but they don't enforce it at all. People are always smoking on their patios or in common areas. There is a valet trash service which can be convenient for some, but there's no way to opt out of it. I'd rather walk my own trash to the dumpster and spend that money on them hiring another maintenance staff member. The few minor complaints that can be found anywhere include: very few parking spaces outside of your assigned one, broken sprinklers all over the complex, dog poop everywhere you go (seriously people clean up after your pets), gates are constantly broken, the pools are never clean, dogs barking all night, and given the community's location it is not quiet. The renovated units are nice but over priced. I would recommend living here if you have dogs and don't care for unprofessional management.
    Manager

    10/24/2019

    Envision Apartments
    Hi James, We apologize for your the less than ideal experience in our community. We truly value your residency and strive to exceed your expectations. Our team is disappointed to hear that you feel these expectations were not met and that you are not satisfied. We encourage you to please stop into the leasing office so that we may address these concerns and determine the proper solution. We want you to love where you live and hope that you will give us the opportunity to discuss in person at the office. Thank you! Envision Apartments (480) 418-2779

    Review 67 out of 199

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