Review History for Michaela_C

Rise At The District


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Michaela_C

Resident 2017 - 2018

2/27/2018

My first review of Indian Springs was very negative, nothing was being done and the maintenance and staff wouldn’t help but now that it’s run by a different company my view has completely changed. The staff are more helpful (even though they don’t like the phones lol) but they are a lot better then greystar. The maintenance for grey start did EVERYTHING half --- whereas the new maintenance gets things done right then and there. And they do it correctly, I have seen a roach in while and I hope it stays that way. The new staff and management have really changed the place and I hope they bring something new to the residents. Thing only thing I don’t like is how the dumpsters look or how people leave mattress’s or couches on the side. Or how people don’t pick up after their dogs.
    Manager

    8/21/2017

    Indian Springs Apartments
    Michaela, We have been in communication with the other member of your household about your neighbor concern. There is a balance there between normal life and excessive noise in apartments that we need to work with. They did cross that line and we are working to address this. We cannot always broadcast what we are doing about property situations as it can violate our privacy standards. For the same reasons we would not discuss any concerns from your apartment with other residents. If the problem continues to persist please let us know. One of the hardest challenges in an apartment community is dealing with residents that have not learned to respect their surroundings or neighbors. With regard to your concerns about pricing, we always try to explain to the best of our ability the costs associated with renting an apartment here. Plenty of documentation is exchanged during the leasing process and it may have been that you did not see the complete breakdown or may not have understood it. If you need further explanation about your responsibilities please stop by the office and we would be happy to answer any questions. We do appreciate your stay and hope while you are here that we can approve on your opinion of Indian Springs and the management team.

    Review 5 out of 75

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