What are noise levels like at Indigo Springs?

The community is rated 3.9/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Indigo Springs?

The community is rated 3.7/5 stars, signifying much satisfaction on average.

How safe is Indigo Springs?

The community is rated 3.8/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 3.5/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 85.71% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 44.93 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for Indigo Springs, Mesa, AZ

Renter Ratings

Noise	N/A
Grounds	3.7
Safety	3.8
Office Staff	3.6
Maintenance	3.5
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	14

Manager's Review Engagement

Percentage of reviews responded to	85.71%

Manager's Review Reply Time

Average time to respond to reviews	44.93 days

Ratings & Reviews (106 Reviews)

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Verified Resident • vrp • 2019 - 2020

Updated Review

01/27/2021

Office staff is wonderful---very polite and professional. Maintenance is overwhelmed because of the amount of work orders is too great for the number of work staff. You need to hire more maintinence workers to keep up with the demand of work orders, See More

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Indigo Springs Manager

01/28/2021

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

Previous Review

· 10/20/2020

Verified Resident • vrp • 2020

12/15/2020

Horrible customer service. Maintenance crew is amazing and always friendly and courteous. Management does not know how to resolve situations and neglect their tenants. We have had a handful of issues that have not been resolved since moving into this apartment complex. We have made multiple… See More

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Indigo Springs Manager

12/28/2020

Hi Verified Resident 853835, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (480) 699-4500 or [email protected] to discuss this further. -Renata Community Manager

Verified Resident • vrp • 2020

12/15/2020

Unfortunately, I moved in during covid and it's still going on. Haven't been able to get to know anyone. Hopefully when this virus subsides, I can see some of my neighbors. Otherwise the pool is nice. I wish the gym was bigger and had more equipment.… See More

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Indigo Springs Manager

12/28/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! -Renata Community Manager

Verified Resident 774637 • vrp • 2015 - 2020

11/10/2020

It has the ideal layout. Great place and this is one of the best run and nice apartments. Maintenance take care of everything quickly and office staff are there for you with whatever you need. Been living here since 2015.

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Indigo Springs Manager

11/11/2020

Hi Verified Resident 774637, we are very happy to have provided you with such a positive experience! Thank you for calling us your home since 2015. We greatly appreciate you taking the time to tell us about your time here. We are always more than happy to assist you if anything comes up. Take care! -Renata Community Manager

Verified Resident 841016 • vrp • 2020

11/08/2020

good, they always finish the maintenance work the same day and the staff is friendly. The only thing I should do is send notes to the departments, so that people do not leave the trash due to dwl when it is empty See More

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Indigo Springs Manager

11/10/2020

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! -Renata Community Manager

Verified Resident 839389 • vrp • 2019 - 2020

11/03/2020

Safe, clean and friendly, very convenient with the 60fwy next door, and a beautiful park to take kids to play.. I really love their gym when I do my afternoon workouts, gym is always clean and quiet , pool area always kept tidy . Overall indigo… See More

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Indigo Springs Manager

11/08/2020

We appreciate your positive review about your recent experience with us! Taking the time to share your experience is very important to us. Thanks again for the recommendation, and have an amazing day! If there is anything I can assist with please reach out to me directly at [email protected] Thank you, Renata Community Manager

Verified Resident 825848 • vrp • 2018 - 2020

09/29/2020

Pools are kept up with for the most part, gym has been recently updated. Maintenance is slow. Granted we're in a pandemic and there's many apartments in this complex. Had a leak in the bathroom ceiling. They fixed the drywall, but not the leak. When I… See More

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Indigo Springs Manager

10/01/2020

Verified Resident 825848, your satisfaction is our top priority. I am sorry to hear that you have issues that have not been resolved. If you are willing please reach out to me at [email protected] I would be happy to get this issues resolved as quickly as possible. Thank you for taking the time in leaving us a review. -Renata Community Manager

Verified Resident 822597 • vrp • 2020

09/23/2020

This is literally the best apartment complex in the valley. Been in a few and let me tell ya. I feel like a dang king. God blessed me with this place. I didnt realize that I was going to get access to everything i need right… See More

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Indigo Springs Manager

09/30/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always grateful to hear of our residents enjoying their our community. If you have any questions at all please don't hesitate to contact me at [email protected] Sincerely, Renata Community Manager

Verified Resident 807930 • vrp • 2019

08/26/2020

Have been at this community approximately a year and communication to get either something fixed through their portal or through their staff has been very frustrating. Continously maintenance or pest extermination has had to be rescheduled due to either community portal not working or staff missing… See More

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Verified Resident 802433 • vrp • 2020

08/11/2020

Move in was confusing, especially cuz you can't tour the unit. Honestly if I could tour I wouldn't have moved in. The so called "upgrades" are cheap and the apartment was very dirty especially the bathrooms. The apartments are outdated compared to others I have lived… See More

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Indigo Springs Manager

08/14/2020

Hi Verified Resident 802433, we regret to hear that your recent move in was anything less than exceptional. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (480) 699-4500 or email directly to [email protected] We look forward to hearing from you. Kelli - Community Manager

Verified Resident 791004 • vrp • 2018 - 2020

07/14/2020

$1400 + for rent. Not worth it. We have spoken to prior residents with the same response. We continue to keep in contact with them for a reference to a better apartment complex. We have had the same issue with AC in this apartment with a… See More

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Indigo Springs Manager

07/16/2020

Verified Resident 791004, we really appreciate your feedback! My name is Kelli and I am the community manager. I want you to feel at home and it would be my pleasure to see to it that you have a great experience while living here. Please contact me at [email protected] with any issues, comments or questions you may have regarding your apartment. Have a great day...Kelli

Verified Resident 782956 • vrp • 2018 - 2020

06/23/2020

We went over a year without AC issues and now it goes out every other day and it JUST went out again making it 4 out of the last 7 days with no AC. Besides living in an oven for the last week, the apartment grounds… See More

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Indigo Springs Manager

07/16/2020

Hi Verified Resident 782956, thank you so much for your positive comments about Indigo Springs! I would like to talk to you more about your AC issues if your willing? Please contact me at 480.699.4500 or email me at [email protected] and hopefully we can figure out what's going on! Have a great day! Kelli

Verified Resident 774709 • vrp • 2020

06/02/2020

The apartment itself is nice but the lack of response from the main office on issues within the apartment once your a tenant is ridiculous When I first inquired about this place, they were very accommodating and responded right away. Now that Im a tenant with… See More

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Indigo Springs Manager

06/12/2020

Verified Resident 774709, your satisfaction is our top priority. Please email directly with any other issues you are having. We are so glad you call Indigo Springs home! [email protected] Kelli

Verified Resident 677710 • vrp • 2017 - 2020

03/10/2020

I would not want to live anywhere else. The professional, helpful staff at all positions is one of the main reasons Indigo Springs Apartments is a fine place to live. The location is for me just perfect.

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Indigo Springs Manager

08/16/2019

Hello! Thank you for your review! We are very happy we could provide you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kelli- Community Manager

Resident • 2017 - 2020

02/27/2020

From the beginning there were issues with the apartment, it was not thoroughly cleaned before moving in, there were repairs that should have been done prior to a new tenant that were not and the roaches. The garbage is always overflowing which causes a stench and… See More

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Indigo Springs Manager

03/04/2020

Hi Anonymous, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. The manager would like to talk to you about any situations where you feel you have been disrespected, as this is not acceptable. Please contact me directly at [email protected] so we can chat about your experience. I apologize for any situation that caused you to feel anything less than happy! I am also happy to say we have added a day to the trash pickup to help with the overflow issue :) I hope to hear from you soon! Kelli - Community manager

Resident • 2018 - 2020

02/18/2020

Ive lived here nearly 2 years and lived in multiple locations in the complex. After some poor reviews can i just say ITS APARTMENT LIVING PPL. If you dont like hearing noises from your above neighbor, then get top floor. Ive seen ppl have trash sitting… See More

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Indigo Springs Manager

02/27/2020

Anonymous, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Indigo Springs. Thank you, and have a fantastic day!

Verified Resident 715536 • vrp • 2016 - 2020

02/15/2020

I've lived here for coming up on four years and this current management and staff is amazing. As was the other, but I see and feel the improvements that are currently being made on a regular basis and this is what keeps me resigning and a… See More

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Verified Resident 743754 • vrp • 2017 - 2020

02/11/2020

Staff is very disrespectful and thinks they can just do whatever they want. The staff has entered my apartment many times without my knowledge saying that its an emergency but when I asked the office about it some say its my bathtubs in others say its… See More

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Indigo Springs Manager

02/12/2020

Hi Verified Resident 743754, I can assure you that we do not find this type of behavior acceptable, and would like to address the situation you have described. We will use your comments to refine our efforts to ensure this issue does not happen again. As the Manager here at Indigo Springs, I would really like to speak with you more regarding this matter. Please reach out to me at (480) 699-4500 or email me directly at [email protected] I look forward to hearing from you. Kelli - Community Manager

Verified Resident 737827 • vrp • 2018 - 2020

01/21/2020

Over the past few years ISA has been good. No real huge complaints. Neighbors are nice, staff in okay, maintenance is awesome. Location is awesome, apartments are big just needs to have updates appliances.

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Verified Resident 735927 • vrp • 2018 - 2020

01/14/2020

Overall experience here has changed drastically. Since the new ownership the front office are very unprofessional, theyre very short when we contact them and always blow us off, not sure if we want to renew after our lease is up

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Verified Resident 730840 • vrp • 2019

12/24/2019

Overflowing dumpsters, absolutely no parking, especially for guests, and Stapley is the loudest and most noisy street to live by. You must live in the back not by the streets. Unless you like rice burning cars with no exhaust

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Indigo Springs Manager

02/20/2020

We are disappointed to hear that you are not having a more positive experience with us at Indigo Springs. I understand living next to a main road can be noisy. Maybe we can see about transferring you to a quieter part of the community? Please call, come in or email the manager directly and we will see what we can do!! Have a great day! Kelli - Community Manager

Resident • 2019

12/17/2019

After years of living in a place that I was embarrassed to have company over and hated to go home to, we finally came across the opportunity to move again. My husband and I went to numerous apartments looking for the right one and stopping by… See More

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Indigo Springs Manager

12/19/2019

Stacie Hamblin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Indigo Springs. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kelli - Community Manager

Verified Resident 728636 • vrp • 2017 - 2019

12/17/2019

We pay rent for Luxury apartments. Yet we have pay for many services that should be included with the monthly Rent ex. Water , trash, a third party delivery of packages (fetch). The garbage cans are always overflowing and embarrassing when family come to Visit does… See More

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Indigo Springs Manager

12/19/2019

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Fetch is a wonderful new delivery service which provides outstanding customer service by delivering your packages to you personally at your convenience. If you have any issues with them please let us know and we can help you get it fixed! Water, sewer, trash is individually metered so you are only paying for what you use. Residents at most apartment communities in the valley are responsible for their own utilities including Water, Sewer and Trash. Thank you for bringing the trash situation to our attention. Kelli - Community Manager

Verified Resident 677709 • vrp • 2018 - 2019

08/13/2019

Ive been here for nearly a year and I haven't had any issues really. Its been a good experience so far. The community property stays pretty clean, so do the pools, and you see maintenance every where so they seem to be staying on top of… See More

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Indigo Springs Manager

08/16/2019

Thank you for your great review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your stay. If you have further needs or questions, please reach out! Have a great day! Kelli - Community Manager

Verified Resident 676317 • vrp • 2018 - 2019

08/09/2019

The front office and the events they put on for the community is the only reason I havent marked the poor satisfaction button. From the roach infestation and poor apartment prep in the beginning to the many appliances that have broken (fridge, dryer, water heater, blinds),… See More

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Indigo Springs Manager

08/14/2019

Dear Resident, I want to personally thank you for taking the time to provide feedback about your living experience here at Indigo Springs. We love what we do and we want for every customer to have the best possible experience. Thank you for letting us know about the ongoing issues in your apartment. We really want to fix it. Would you allow me a few minutes of your time via phone or email? I would like to secure more details and the opportunity to make amends. You can contact me directly at [email protected] or by calling me on our main phone line which is 480.699.4500. Sincerely, Kelli Community Manager

•

Updated Review

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Indigo Springs

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB

Review CountA-

Manager's Review EngagementA

Manager's Review Reply TimeB-

Ratings & Reviews (106 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Indigo Springs Manager

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Indigo Springs Manager

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