Renter Ratings

Noise	N/A
Grounds	4.2
Safety	4
Office Staff	4.2
Maintenance	4.5
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.3/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	23

Manager's Review Engagement

Percentage of reviews responded to	91.3%

Manager's Review Reply Time

Average time to respond to reviews	48.35 days

Ratings & Reviews (161 Reviews)

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Madera Point Apartments Manager

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Verified Resident 755450 • 2020 Recommended

Reviewed 03/25/2020

The staff were very kind, proficient and helpful. The office staff made me feel welcomed and I had a peaceful feeling as soon as I walked in. The community is quiet, clean , and secure. All of the residents are respectful and polite. See More

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Prospective Resident • Visited 2020 Recommended

Reviewed 03/04/2020

I just rented an apartment at Madera Point Apartments. The property is clean, there is ample parking, the office staff was very friendly and extremely helpful. I think that I am going to love living here.

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Verified Resident 737063 • 2019 - 2020 Recommended

Reviewed 01/17/2020

The front office staff were super helpful. I had quite a few issues when building my lease, as I had to remove someone off of it and the staff were very helpful! The apartment itself is just beautiful, clean, and modern!

Madera Point Apartments Manager02/07/2020

Thank you! for your wonderful review. We appreciate you taking the time to let us know how we are doing. Madera Point Management

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Verified Resident 734659 • 2019 - 2020 Not Recommended

Reviewed 01/08/2020

The other comments/feedback by others is true; the front office staff missed the class on providing great customer service. And I work in customer service, I figured I know how to be nice to people, least of my worries. Not at all. See More

Madera Point Apartments Manager01/10/2020

Thank you for taking the time to review our community. We use all of our reviews as an opportunity to learn and improve. We would like to have an opportunity to talk with you regarding your experience. Please come by the office to speak with our manager at your earliest convenience. Thank you again.

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Verified Resident 723399 • 2019 Recommended

Reviewed 12/04/2019

Really enjoy this apartment. The maintenance crew are so quick to respond and friendly. The office staff are so nice and love our dog. The grounds and bbq's are so clean and well kept. The security system that is every apartment is a very nice addition.… See More

Madera Point Apartments Manager12/30/2019

Thank you for your review. It is residents like you, that let us know that Madera Point is truly a home and not just "an apartment". It is our pleasure to do all we can to make your home a happy, comfortable, memorable one!

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Verified Resident 722827 • 2019 Recommended

Reviewed 12/02/2019

The apartments are really nice and modern. They're visually pleasing and have a good security system which can help you stay safe at all times. I'd efinitely recommend these apartments to anyone who is searching for one.

Madera Point Apartments Manager12/04/2019

Thank you for your nice review! You are truly valued and we thank you for sharing your great experience with Madera Point.

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Verified Resident 690215 • 2019 Recommended

Reviewed 09/04/2019

Very nice place, calm and people are very respectful...staff are friendly!... Schools, stores, post office, medical child care are close to me. I recommend here if you are looking for a secure and nicely place to live, specially if you have family!

Madera Point Apartments Manager10/29/2019

Thank you for taking the time to review our community. We are delighted to hear of your positive experience and that you are happy living at Madera Point. Our goal is to provide a place that you can proudly call home. Thank you again for the great review!

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Verified Resident 670901 • 2019 Recommended

Reviewed 07/29/2019

great place, professional staff, very clean, well kept, no complaints at all. great location, application process was professionally executed, move in as well, could not be easier. We really like it there

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Verified Resident 668058 • 2017 - 2019 Recommended

Reviewed 07/22/2019

Good place. Prompt service responses. Safe environment. Office personnel good. My only request would be better night lighting in the parking lot. The other tenants in the apartment complex are quiet and generally courteous.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback.

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Verified Resident 662091 • 2019 Recommended

Reviewed 07/08/2019

I have been living here at Madera since June. So far, I am happy here. The office staff are friendly. The maintenance staff rocks. They respond quickly to service orders. The grounds are kept up nicely and are quiet.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Verified Resident 660296 • 2018 - 2019 Recommended

Reviewed 07/03/2019

I love this small community in which any maintenance requests are proceeding quicky. Office staff know residents and keep up the residential events and issues pretty well. They communicate with residents with respect.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback.

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Verified Resident 657392 • 2018 - 2019 Not Recommended

Reviewed 06/26/2019

No frills, medium cost, staff is a mix between smart managers and how the hell did she get this job, groundskeeping is so so, safety of area is so so, a lot restuarants/stores to choose from, with everything considered complex is a solid 7/10

Madera Point Apartments Manager08/21/2019

Thank you for taking the time to provide your feedback. Please know we take all feedback seriously and use it as a chance to learn how to better serve our residents. We would like to better understand your review so that we may address any of your concerns personally. Please stop by the leasing office at your earliest convenience so that we can best assist you.

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Verified Resident 654119 • 2019 Not Recommended

Reviewed 06/18/2019

This apartment is located on the bound line between mesa and tempe and very convenient. It seems to be old because I can see some cracks on wall and old facilities. not good and not bad. it just an average apartment.

Madera Point Apartments Manager08/21/2019

Thank you for sharing your experience at Madera Point. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide.

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Verified Resident 653675 • 2012 - 2019 Not Recommended

Reviewed 06/17/2019

The manager is friendly and she gets things done, but the other office ladies need lessons in customer service.Valet trash is required at $25/mo and the grounds are not monitored, so anyone can just out trash out all day. Trash left out = bugs. Hot tub… See More

Madera Point Apartments Manager08/21/2019

We are sorry to hear that your experience at our community has not met your expectations. Please know that we are happy to address any of our residents' concerns when brought to our attention. We invite you to contact the office so we can address the outstanding issues.

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Verified Resident 643735 • 2019 Recommended

Reviewed 05/22/2019

The office staff was very helpful when searching for my next home. It's a great community at a decent price and centrally located. Apartment layout is great and welcoming. The amenities are great. Several grills strategically located within walking distance from any place of residence.

Madera Point Apartments Manager08/21/2019

Thank you! for such a great review.

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Verified Resident 642685 • 2019 Recommended

Reviewed 05/20/2019

Staff is friendly and helpful. Love the valet trash! I like that it is a gated community. I like that the residence pick up after their dogs. I like that it is pet friendly! There is a good gym with nice equipment and it does not… See More

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Verified Resident 632635 • 2019 Not Recommended

Reviewed 04/29/2019

I like the apartment itself because it's big and spacious but it's a little noisy. Maybe because it's an older model building. Although I think the apartment is big and spacious and has a nice walk in closet in storage areas.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property!

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Verified Resident 630079 • 2019 Recommended

Reviewed 04/22/2019

Our move in experience has been great. Brenda at the front desk was a huge help. There were a few things we noticed had to be fixed after we did our initial inspection and they fixed it the same day we submitted the request! Awesome service!… See More

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Verified Resident • 2018 - 2019 Recommended

Reviewed 04/10/2019

Overall I am very pleased with this community. I enjoy my apartment and the amenities are wonderful. This community is constantly reaching out to the residents in an effort to solicit feedback to improve the community. This, to me, is a mark of a good community… See More

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Verified Resident 622234 • 2019 Recommended

Reviewed 04/01/2019

Very quiet, convenient, great location with access to schools, transportation, highways, shopping. The staff will make you feel welcomed and valued. Ample parking, well-kept grounds and community spaces.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Verified Resident 608451 • 2019 Recommended

Reviewed 02/25/2019

Beverly at the front office is friendly and personable! Apartment as promised. Work orders were completed promptly and respectfully. The community is quiet. Method of online payment is easy. Plenty of parking.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property!

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Verified Resident 604085 • 2019 Recommended

Reviewed 02/13/2019

Great experience. The staff was friendly and after moving from another state made the experience very easy. I'd definitely continue renting with BH. Love the way the apt was upgraded and the conscience of the amenities to my apartment.

Madera Point Apartments Manager08/21/2019

Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!

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Scott_H350 • Resident • 2018 Recommended

Reviewed 10/16/2018

I have lived here for almost three months now. I would have to say it's the best place I have lived in the past 10 years. I would highly recommend this community to anyone looking for a reasonably priced, newly updated apartment home.

Madera Point Apartments Manager12/11/2018

Thank you for taking time to share your living experience here with us. It is important to us that all of our residents are proud to call Madera Point their home!

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Verified Resident 544475 • 2018 Recommended

Reviewed 09/17/2018

Move in process was easy enough. Had to remind staff to give me walk through papers. Apartment wasn't clean when I moved in and the drawers aren't on tracks like they should be. It was clear the apartment staff didn't inspect this unit.

Madera Point Apartments Manager12/11/2018

Thank you for taking time to share your suggestion. We truly appreciate the opportunity to improve in any way we can. Its is important to us that all of our residents are proud to call Madera Point their home!

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Buddy_M713 • Resident • 2017 - 2018 Recommended

Reviewed 09/11/2018

I love my apartment. Been here over a year now. Recently renovated, well lit, modern conveniences like USB outlets and top-notch appliances (the in-unit washer and dryer are great!) The pool area is so nice, there are doggie stations and green grass all over the place… See More

Madera Point Apartments Manager12/11/2018

Thank you! We appreciate you taking time to share your living experience here at Madera Point. It is important to us that all of our residents are proud to call Madera Point their home!

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Features & Amenities

Laundry

Laundry On-Site

Parking

Carport

Covered Parking

General

Air Conditioner