| Number of reviews in the past 365 days | 72 |
| Percentage of reviews responded to | 91.67% |
| Average time to respond to reviews | 14.39 days |
Tuscany Palms
901 South Country Club, Mesa, AZ 85210
901 South Country Club, Mesa, AZ 85210
Floor Plans
- $768
- $927
- $1,066
Resident of this community?
Tell us what you think!
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (278 Reviews)
No reviews match your search.
AVERAGE RATINGSee Rating Breakdown
Noise
Maintenance
Safety
Grounds
Office Staff
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 755615 • 2020 Recommended
Reviewed 03/26/2020
It's a wonderful beautiful place. A nice community that accepts pets. Has a beautiful dog park, it's very spacious! Nice and tidy laundromat as well! Are very promising place to live. When I first got here I felt welcomed! See More
Tuscany Palms Manager03/27/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 741639 • 2020 Recommended
Reviewed 03/09/2020
We love living in the quiet community. Everything has been all we ever looked for so far no complaints. Staff and tenants are all nice and respectful. No complaints so far. I would recommend this to a friend or family member any day of the week… See More
Tuscany Palms Manager03/27/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 749304 • 2020 Recommended
Reviewed 03/03/2020
The apt I have is spacious for 1 or 2 people,since it's a 1 bedroom anyway.overall it is laundry facilities are too far should have built at least 1 more for residents who live in the back half of complex See More
Tuscany Palms Manager03/03/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 749142 • 2019 - 2020 Not Recommended
Reviewed 03/02/2020
I regret having moved in this place the office staff have a very bad attitude, they are not friendly, they take many days to repair any problems in the apartments, they never answer the phones all they want to do by email several times and entered… See More
Tuscany Palms Manager03/03/2020
We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 749112 • 2020 Recommended
Reviewed 03/02/2020
I've only been here a week but so far so good. It's surprisingly quiet, the grounds are well kept and the staff is very friendly. The only complaint would be the condition of the carpet in the living room. See More
Tuscany Palms Manager03/03/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community! Can you please reach out to the property manager so we can resolve the carpet issue in your living room. 480.649.2618.
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 744429 • 2020 Recommended
Reviewed 02/13/2020
great so far wonderful apartment wonderful place. love the setting, parking access and staff. apartment was in here at condition with everything working. great place . would recommend to friends and family. See More
Tuscany Palms Manager02/28/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 742296 • 2018 - 2020 Not Recommended
Reviewed 02/05/2020
It took too long to service community situations. There were no major communications. The community however fulfills the service fully. The crew doesn't communicate communicate with you when they need to. See More
Tuscany Palms Manager02/28/2020
Thank you for sharing your experience at Tuscany Palms. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 741655 • 2020 Recommended
Reviewed 02/03/2020
When we first came to the building it was nice all around. Staff was friendly and helpful. We viewed the model unit. We would have preferred to look at a unit the same to ensure what we were getting. Once we received the keys. The unit… See More
Tuscany Palms Manager02/28/2020
Thank you for sharing your experience at Tuscany Palms. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 740998 • 2002 - 2020 Recommended
Reviewed 02/01/2020
I never had any of the problems so many people complain about been in same apartment got two upgrades since 2006 and every time I have a maintenance issue it's been resolved. It's for the most part very quiet and premises are kept clean . It… See More
Tuscany Palms Manager02/28/2020
Thank you so much for your kind words. We pride ourselves on taking great care of our residents, and we are pleased to learn that we have provided you with the level of service that you deserve.
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 738388 • 2020 Not Recommended
Reviewed 01/22/2020
Destine was great and very helpful. She has helped me with any issues and is very friendly. However when I moved in there was roaches. I believe that should be taken care of before someone moves in. I had to go in and clean out the… See More
Tuscany Palms Manager01/31/2020
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 738391 • 2020 Recommended
Reviewed 01/22/2020
the people are very kind here and the complex is very quiet. they were honest about the fact that they were short handed with maintenance staff, but they told me it would take a week to answer maintenance requests, however when i emailed about my requests… See More
Tuscany Palms Manager01/31/2020
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 737777 • 2018 - 2020 Recommended
Reviewed 01/20/2020
If there were no cockroaches we would be completely happy. At the moment everything else is super great and the surrounding outdoors are very impressive. The staff are also super nice and are reliable to go to. See More
Tuscany Palms Manager01/31/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We just switched pest control services. So we should see an improvement quickly. We look forward to many more years having you as a member of our community!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 737065 • 2019 - 2020 Recommended
Reviewed 01/17/2020
It is as I excepted. I love Crystal. She is the best. I'm easy to please, but wish there wasn't as many large dogs. Those breeds are capable of causing serious injury or sadly even death. Many of the dog owners are irresponsible and frankly could… See More
Tuscany Palms Manager01/31/2020
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 736942 • 2019 - 2020 Recommended
Reviewed 01/17/2020
Its nice and quiet. Well placed for work and travel. Tons of things to do near by. Only downfall is the maintenance team at the complex. They habe yet to come and fix my issues that I have had since I moved in. One of them… See More
Tuscany Palms Manager01/31/2020
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 734117 • 2019 - 2020 Not Recommended
Reviewed 01/07/2020
Already too fed up with it to even go into it, let's just leave it at an awful experience!!! At the current rate will be trying to leave this so-called Community is quickly as possible. Needs a complete overhaul or additional members brought on for maintenance.… See More
Tuscany Palms Manager01/31/2020
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 731428 • 2016 - 2019 Recommended
Reviewed 12/26/2019
The grounds and public areas are kept clean and well maintained. They're usually prompt in fixing problems. Any issues I've had, whether mechanical or with the office have always been resolved reasonably. See More
Tuscany Palms Manager12/27/2019
Thank you for your 4 Star rating and feedback!!
How was this review?
Useful
2
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 731267 • 2019 Not Recommended
Reviewed 12/25/2019
Again communication is very bad some staff members think they own this complex but don't want to deal with real issues, any problem you have they treat it like a big chore. I've been dealing with roaches for couple of weeks now pesticides people came over… See More
Tuscany Palms Manager12/26/2019
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 730762 • 2017 - 2019 Not Recommended
Reviewed 12/23/2019
I have loved it here up until around last year when they changed management. My maintenance orders are never done in a timely matter and I also have cockroaches I've done everything to try and get rid of. I also was told there would be security… See More
Tuscany Palms Manager12/26/2019
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 730365 • 2019 Recommended
Reviewed 12/22/2019
Nice community only the front half of the apartments where nice and clean I got an apartment towards the back and was very dirty I guess they only clean the area they will be touring! Overall inside nice See More
Tuscany Palms Manager12/26/2019
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 727186 • 2019 Recommended
Reviewed 12/12/2019
The front office went above and beyond to find me keys for my apartment. Also she put in a new lock in the apartment or else I would've had no keys to my apartment the whole weekend . The maintenance man went out of town with… See More
Tuscany Palms Manager12/30/2019
Thank you for taking the time to share your feedback! We are sorry to read your move in was a little challenging, we will be sure to review your experience w/ the entire team to ensure this doesn't happen again! Please let us know if anything else needs attention in your new apartment!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 726664 • 2015 - 2019 Not Recommended
Reviewed 12/11/2019
Don't come here. Waste of time horrible service. No one cares about the facility or anything goes on here. Multiple car break in. Homeless and drug addicts sleep in laundry mat. And laundry mats very dirty and always broke. See More
Tuscany Palms Manager12/30/2019
Thank you for sharing your comments. We'd like to discuss your specific concerns in greater detail, so please call our Regional Manager at 214-647-9148 - this is a VM only line, so please leave your contact info and we will get back to you ASAP. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 725081 • 2017 - 2019 Recommended
Reviewed 12/10/2019
Going on three years now. Apartment is fine, rent a bit high for a studio but location is good. No problems other than a neighbor whose apartment was flooded from upstairs water heater leak. It took on call maintenance 5hrs to respond. Unacceptable. See More
Tuscany Palms Manager12/26/2019
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 725030 • 2019 - 2020 Recommended
Reviewed 12/09/2019
The apartment is nice for the price. Management is decent. I just wish it didn't take a month to get a stove burner replaced. I like the location because it is close to the freeway and works out for my commute to work. See More
Tuscany Palms Manager12/26/2019
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 719853 • 2019 Not Recommended
Reviewed 11/20/2019
Terrible, Apartment wasn't ready at move in and roaches everywhere including in the refrigerator, one staff member was rude when approached, then I realized this is not a good area, the apartment community is beautiful on the outside but really old inside See More
Tuscany Palms Manager11/26/2019
Thank you for sharing your feedback! We'd like to discuss your specific concerns in greater detail so we can begin working toward resolution ASAP! Please call our Property Manager at 480.649.2618. We hope to hear from you soon!
How was this review?
Useful
0
Thanks for voting!
Report
OVERALL SCORESee Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 716839 • 2019 Recommended
Reviewed 11/12/2019
It's okay. Some people really do just yell way too loud and you can hear them with ease. There is also a lot of beautiful trees which I love but, the complex does nothing to ward off birds to there is an infestation of pigeons. See More
Tuscany Palms Manager11/30/2019
Thank you for your 4 Star rating and your feedback! We take resident feedback very seriously so please stop by or call the office and speak to Crystal, the Property Manager, so we can work toward resolution ASAP!
How was this review?
Useful
0
Thanks for voting!
Report
Features & Amenities
Laundry
- Laundry On-Site
Pets
- Dogs Allowed
Floor Plans & Pricing
Studio, 1 Bathroom
- Price
$768
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
1 Bedrooms, 1 Bathroom
- Price
$927
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
2 Bedrooms, 1 Bathroom
- Price
$1,066
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
2 Bedrooms
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
Questions & Answers
There are no questions yet for this property!
Be the first to ask.
Your question has been submitted!
Please allow up to 24 hours for your answer to be visible to the public.
·
Type your answer:
Your answer has been submitted!
Please allow up to 24 hours for your answer to be visible to the public. Type your answer:
Your answer has been submitted!
Please allow up to 24 hours for your answer to be visible to the public. · Just Now
Similar Properties
Lemon & Pear Tree
Mesa, AZ
The Meadows
Mesa, AZ
Shorebird Apartments
Mesa, AZ
