Review History for anonymous

Villetta Apartments


Updated Review

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anonymous

Resident 2020

12/7/2020

Im Still seeing lots of roaches everyday all over my apartment and every gate in the complex is broken and is not secure. The front gate code box is broken and is really hard to use from everyone putting the same gate code in for years. Parking is terrible people have to park in the handicap spots and the complex has ended the towing service for handicap parking. Every where you walk around the apartment complex you can see dog poop and trash. The apartment complex is a non smoking apartment community but you can't go out side without seeing people smoke on their patios Or walking around even the Maintenance workers Smoke cigarettes around the apartment complex. All of my appliances are old and falling apart. And never fixed correctly. The laundry rooms are never cleaned and are very dirty. And it's hard to charge you laundry card. the Propane BBQs are never available and chained up and out of propane. Very thin walls you can hear your Neighbours talking or even when they go to the restroom. There are lots of broken down cars in the parking lot with expired plate. The neighborhood is very ruff and lots of people sleep out of their cars.
    Manager

    12/17/2020

    Villetta Apartments
    We appreciate you bringing this to our attention. Our residents are our top priority, and we apologize if we have ever made you feel otherwise. When you have a moment, we would like to learn more about these experiences concerning maintenance, security, and pest issues, and we would appreciate if you could email us at villetta@bridgepm.com so we can address your concerns. Thank you in advance for your time and patience as we work to improve your stay.
    2 Previous Reviews

    Previous Review

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    Resident 666148

    Verified Resident 2019

    12/23/2019

    The apartment complex doesn't finish anything they start. They started putting new lights around the complex but there still are lots of old lights that are not working around the apartment complex. Everyday I see the same trash That is on the ground on top of bushes stuck in the bushes squished in the street. There is always tons of little pieces of poop all over the complex. If it's not one gate broken it's 1 of the 3. The most thing they gets me angry is the I have tons of cockroaches all over and the apartment Management doesn't seem like they care. I feel like most of the People working in the office are there just to get a discount on their rent
    Manager

    12/29/2019

    Villetta Apartments
    Dear Resident, we appreciate you sharing your feedback with us and are sorry to hear your stay has been anything less than the outstanding experience we aim to deliver. Your comfort and satisfaction are our priorities and we take feedback like this very seriously. When you have a moment, we'd love to speak with you personally and address your concerns. At your earliest convenience, please give us a call or stop by the front office and refer to this review. We look forward to connecting with you soon and working toward improving the quality of your stay.

    Previous Review

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    anonymous

    Resident 2019

    7/17/2019

    We are extremely happy we found this apartment complex. This apartment complex Feels like you're still in Tempe. This apartment complex has 3 beautiful pools a gym a pool table and The office staff is so AWESOME! They always go out of their way to make you feel at home..
      Manager

      7/17/2019

      Villetta Apartments
      Thank you for the high praise, your review has made our day! We are so happy to hear that you love waking up to Villetta every morning. We look forward to keeping up the great work!

      Review 11 out of 242

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      Villetta Apartments

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