Overlook at Pusch Ridge
#18,178 #7 #542

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Overlook at Pusch Ridge

8851 North Oracle Road, Oro Valley, AZ 85704
(72 Reviews)
$815 - $1,571/mo

Overlook at Pusch Ridge Reviews

(71)

2.7 rating

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72 total reviews

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anonymous

Resident 2019 - 2023

12/15/2023

Poor management, poor tenant treatment

I’ve lived here for five years. My apartment flooded due to toilet equipment failure. The property manager refused to provide other living accommodations, rent credit, or any form of assistance even though the apartment was deemed uninhabitable. Autumn claims there is “nothing she can do”. Sours my five year stay, and disappoints me as a loyal tenant. I would not recommend this place due to poor management.

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    anonymous

    Resident 2019 - 2023

    11/13/2023

    Mold in my apartment and they didn't care!

    Where do I start?! Ugh! I moved in December 2019 and at first everything as going good. Little things here and there needed to be fixed and the older maintenance guy would come and fix it. He would always leave a mess and was kinda short and rude. Whatever it was getting fixed. Forward to 2021 my ac was leaking right above my washer and dryer. The guy came and stopped it from leaking but didn't bother to clean up the water or check things out for water damage. I asked what about the water and he told me there is air flow so it'll be fine. Okay cool. Fast forward to March 2023 my washer goes out and I was told I would have to get a new one but they will have to order it because they don't have any at the moment. Cool. They call to say the washer is in and will change it out when they get the chance. After three times being told he will come tomorrow to change it out and almost a month with no washer I called a 4th time not so nice saying this is ridiculous and it needs to… See More>

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    anonymous

    Resident 2021 - 2023

    7/4/2023

    Section 8 slum

    They allow section 8 and its a slum. Worst place in Tucson (and that's bad!) Noisy, inconsiderate neighbors, cleaning crew will steal things from your car and peak in your windows. I have them on video doing this.

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      basedrev

      Resident 2021 - 2023

      4/24/2023

      Horrible Place To Live

      This is an awful place. Residents leave garbage outside their doors, steal each others parking spots and bounce basketballs off the exterior (and interior) walls. There are lots of old ladies walking dogs, so it looks nice, it is not. Avoid this place like the plague, we've had an attempted break in, called police numerous times for noise complaints that could have been handled by security, but they dont have any. No cameras either so whatever you lose will be your problem. Worst Rental in Tucson, pretty sure they make their real money off the collections when people leave.

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        anonymous

        Resident 2018 - 2019

        8/1/2019

        So I've lived here for almost a year and out of the three apartment complexes I've lived at, this is by far the best. Unlike the other comments, I haven't had any issues with insects (except the occasional bug that slips in when I open the door, but it's still a rarity), nor with having problems with maintenance. My shower wound up leaking once and would not turn off. I did have to call the front office twice because I think the first time the lady misunderstood me, but the second time I called back and explained the situation again, it took the guy 3 minutes to get to my place and fix it and I haven't had any issues since. My only complaints is that 1) the police do show up pretty often and while I haven't felt unsafe staying here, it does put my mind slightly at unease. 2) The walls are thin and people who use the pool are extremely LOUD. For about a month or two there were two guys who would blast country music (which I hate) to the point of where I could hear every word sung WHILE ALL MY WINDOWS AND DOORS WERE… See More>
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          anonymous

          Resident 2019

          4/2/2019

          I have a Cockroach problem, even after a professional sprayed my apartment. I had a Cockroach crawling on me while I was sleeping, and found one in my chips! They are everywhere! It's just disgusting! Also the electricity bills here are outrageous! Outdated appliances as well. I have people parking abandoned cars next to me under the carport, and covering them with car covers. It's extrememly annoying, and the walls are paper thin. I am right next to Oracle and can here cars driving all night!!! The swimming pools also look disgusting. I would never swim in them. My neighbors keep to themselves and it is a quiet area. The staff have been nice to me. I wouldn't live here if I had to do it over again. It's not worth it, the Cockroaches alone make me sick.

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            Nic L

            Resident 2016 - 2018

            12/13/2018

            DO NOT MOVE INTO THIS APARTMENT COMPLEX. The apartment management allows hostile neighbors to reside here that even cuss and threaten innocent kids out while waiting for their bus. The management can't be trusted and they have no security whatsoever in the vicinity. This is even despite the fact that Oro Valley is a safe place yet these kinds of mentally unstable neighbors are allowed to reside here. It takes multiple police reports to get management to even think of ensuring the safety of its own residents.

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              anonymous

              Resident 2018

              7/30/2018

              BEAWARE OF THIS SCAM ARTIST !!! At first I wasn't going to leave a nasty review but after I got their letter in the mail about everything they charged us for after we moved out there's no holding back here because these people are scam artists !!!!They're charging us for light bulbs , which all where working when we left . I called and told I need maintenance in my apartment about 3 of my blinds were broken and no one ever showed up I had some leaking under my sink and no one ever showed up!!!!! ?????????????? After we told them we where moving no one showed up to fix anything in the apartment and I figured it's because they were just going to take care of it afterwards not charge us for !!! THIS PLACE IS NASTY AND THE COPS ARE THERE EVERY OTHERE NIGHT. AND IF YOU COMPLAN THEY DO NOTHING TO HELP YOU AT ALL ???????????????? This place is a joke . Oh and if you buy an extra parking spot for $10 a month don't waste your money because someone's going to steal it almost every night and when you go to complain about it… See More>
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                anonymous

                Resident 2018

                7/3/2018

                Grounds a bit dirty, Tree debris laying several places. Overall quiet, staff seems competent and units are decently priced. Unit could be updated. They are a very large complex. Finding an open parking spot can be hard.

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                  bschlosser

                  Resident 2018

                  4/11/2018

                  I've only lived here for about four months, but thus far I have been very satisfied with my experience. The complex is very quiet and well kept. Maintenance is responsive, courteous and competent and the office staff goes out of their way to be friendly and make you feel welcome and appreciated as a tenant.

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                    Leelee11

                    Resident 2016 - 2017

                    6/8/2017

                    If you have a choice upon where you move don't pick this place, I lived there over a year and not one thing on my check list was done and took basically all of my deposits which was over 500$ the ac units would break constantly I went 5 days without ac in the summer time the apartment read 90 degrees I took myself and my animals to my parents home. There's been shootings there and cops are always in this complex. They let just about anyone live there. Staff was okay. Overall not the best apartments look elsewhere!!

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                      anonymous

                      Resident 2017

                      4/21/2017

                      Since I moved into my apartment at The Overlook at Pusch Ridge: 1) the Heating and AC system has needed to be completely replaced 2) both toilets stopped working and needed to be replaced 3) a shower stall chronically leaked water to the floor and it took maintenance four attempts to finally fix it 4) Just days ago, I awoke in the morning to find the guest bathroom, the hallway and the hallway closet completely under water due to busted pipes underground. I won't even go into detail about the sandbags they needed to place in my patio due to my unit's history of flooding during heavy rains. How long have I lived here at The Overlook at Pusch Ridge? Just over four months. Not a single gesture of concern or any other type of emotional support from the apartment management throughout this entire ordeal. The manager's only comment directly to me after all this was an unapologetic, "These places are over 30-years old. Things happen." Decide for yourself if you even want to consider living at this aging, declining, poorly maintained/managed property

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                        anonymous

                        prospectiveVisited 2017

                        1/16/2017

                        Five stars! I'd like to give a special thanks to "Autumn", for taking the time to answer my "bazillion" questions and also for keeping me updated on the unit cost even a week after my walk in.

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                          Camabla

                          Resident 2011 - 2016

                          8/1/2016

                          Not friendly for HC people. The people is getting out of control out there now. I used to live there for about 5 years. At first, it was nice. In office they has too many new owners. So far 3 or more in 5 years! Even has to pay paint, they supposed to paint before new tentants. remember at first year - water heater broken and flood around. Suffered for several days to clean up. Glad to get out. I have seen too many people moved out also. I guess they have same problems as mine. I have no against that place but need to get better. :-)

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                            mmmmmmo

                            Resident 2014 - 2015

                            2/16/2015

                            So far these apartments have been good. Only 2 issues in the year I've lived here. The staff seems to change a lot.... The person who helped me get this place for cheap isn't there anymore. She was super sweet. The manager is a goof ball some days. I do wish that I had the newer appliances. These ones are old but still work. The maintenance people always waves hi when I see them but the uniforms r a little un-uniform just a T-shirt and they where what pants they want??? I really don't have much to complain about it does need work but over all probably a good place to live

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                              anonymous

                              Resident 2014

                              12/5/2014

                              This place was perfect at first and on paper, little things started doing downhill quick, first it was our AC unit which is from the 1900's, then it was our water heater. Now we have four huge holes in our ceiling from water damage almost a week ago.... They just slapped a few boards on it and said they would be back. However, on Wednesday a maintenance guy showed up and told us that whoever had tried to fix it did it wrong and they would have to strip the whole ceiling. We are now on day 5 with it not being fixed and no apologys or concerns whatsoever.

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                                rxbunny

                                Resident 2014

                                11/2/2014

                                I like the apartment here. Two balconies is awesome. I have a good view of the sunset. But the staff here is disgusting. They take no responsibility for their actions. I tried to renew my lease and 2 months now I have been charged for month to month. 300 dollars more than renewal. They make up excuses and tack on fees after its adjused but don't take any account for their end of things. They tell you nobody's air conditioning works so if yours is broken to deal with it or they will help by renting you a standing fan. I truly did not want to move here when I was looking for apts. I saw the floor plan and loved it. But I'd read horror stories about the company that rus the place. I swear. It's at this point not worth paying their pay check. These people really could care less if you have any inconvenience from their business. I so badly would move if i didn't ship a lot of big furniture and work 40 hrs a week. These guys are not worth my time. I'm unexcitexcited to talk to the office again tomorrow because this has… See More>
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                                  anonymous

                                  Resident 2011 - 2014

                                  10/13/2014

                                  If you have a choice don't move in. The apartment was dirty upon move in and insisted that we clean it perfectly before we moved out. The dog park always has feces in it. Also they don't replace things until they are not able to fix it any longer. The oven and microwave were over 30 years old. The office staff is ok, the maintenance issues were dealt with pretty promptly, usually within 24 to 48 hours.. There are parking places close. The problem is that some upper floor units have to park further than the lower floor units. As previously stated the dumpsters are almost always overflowing, which smells and is embarrassing when guests come over. There are some noisy neighbors but not too many. There have been some verbal harassment that the complex won't deal with. You have to be the one to call the police. On the other hand Oro Valley police are some of the toughest in Tucson so very little crime.

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                                    LloydAl

                                    Resident 2011 - 2014

                                    5/21/2014

                                    The staff are not very friendly and will not go out of their way to be helpful. The manager is particularly unfriendly.

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                                      anonymous

                                      Resident 2010 - 2013

                                      3/15/2013

                                      This place is a mess. My neighbors are loud and have the police called on them several times. The office staff is either rude or does not return calls. Maintenance is a joke. One of the worse places that I have lived.

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                                        anonymous

                                        prospectiveVisited 2012

                                        8/20/2012

                                        I just came from these apartments and I had filed an application on Tuesday the 14th. I had to call them several times to let me know if and when I can move in. Not only did I have to go over today Monday the 20th to find out what the decision was, they had already sent my deposit back to me. And on top of that they never gave me a direct answer. WHAT A JOKE!

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                                          anonymous

                                          Resident 2012

                                          8/9/2012

                                          I love this place! I transferred from another property managed by the same company and what a difference! The Overlook staff (especially Jessica and Jacob) have been wonderful! They work with the residents on payment and are eager to help any way they can... the maintenance staff are efficient and will actually come out after work hours! My apt is up to date with appliances and the grounds always look beautiful. I have very friendly neighbors and actually got to talk to one before I moved in! I have never had a better experience with an apt complex than I have at The Overlook and plan on being here many years! If I had to mention one downfall it would be the lack of nearby parking for visitors, but I will take it because all else far exceeds expectations! Keep up the good work Overlook! You have won a fully satisfied resident!

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                                            anonymous

                                            Resident 2012

                                            6/7/2012

                                            DO NOT LIVE HERE!

                                            ONE OF THE WORSE PLACES I HAVE EVERY LIVED. EVERYONE IN THE OFFICE IS RUDE AND UNFRIENDLY. THEY TELL YOU ONE THING AND DO ANOTHER, NOBODY IS ON THE SAME PAGE. THE ALLIANCES ALL BREAK DOWN AND IT TAKES DAYS FOR THEM TO FIX ANYTHING. I REGRET MOVING INTO THIS PLACE AND THE FEES ARE RIDICULOUS TO GET OUT OF YOUR LEASE OR EVEN TRANSFER TO A CHEAPER APARTMENT. UNLESS IS PAY FOR COVERED PARKING, GOOD LUCK FINDING A SPOT. I FOUND HAVE TO WALK A GOOD QUARTER MILE TO MY BUILDING.

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                                              amg520

                                              Resident 2011 - 2012

                                              5/2/2012

                                              Terrible management

                                              The apartments themselves are good, the appliances are old, and the maintenance take their time fixing things. Will even come in your house without you knowing, they don't knock or anything. The management is what kills this place. They are never on the same page. I've been told one thing, then another, then another, very frustrating and annoying. When UPS leaves packages at the office, you have to force the people to go look for your package in the back, they'll just say, 'Oh, no we don't have anything," and I would have to show them the slip left at my door. If good management is a big deal to you, like it is for me, DON'T LIVE HERE!

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                                                anonymous

                                                Resident 2011 - 2012

                                                4/30/2012

                                                Stay away!

                                                I'm currently living here and would never recommend this place to anyone! We've had our water shut off about 3 times and our power went out twice and we haven't even lived here for a year. We've only had bad experiences with the maintenence crew here. It takes them about 3 days to get to a service call and when you do have a legitimate emergency, the maintenence crew don't live anywhere near the apartment complex so it takes them about an hour to even get to your apartment. One person on here said that the wait was acceptable given how big the complex was - I've also lived in the largest apartment complex in Tucson (Hilands) and I never had to wait more than a few hours to get a service rquest dealt with. I'm almost positive that we had a maintenence guy steal some gift cards that we had on our kitchen counter when we weren't home but I can't prove it so I didn't report it. If you have 2 cars, good luck trying to find a parking spot for the 2nd car anywhere near your apartment. People park illegally all the… See More>

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  1 Bed, 1 Bath

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 Beds, 1 Bath

                                                  See Floor Plan Details

                                                  2 Beds, 2 Baths

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

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                                                  epIQ Report Card

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                                                  Community epIQ Grade

                                                  D-
                                                  D-

                                                  Renter Ratings

                                                  D-

                                                  Review Ratings

                                                  Noise

                                                  1.0

                                                  Grounds

                                                  1.0

                                                  Safety

                                                  1.0

                                                  Office Staff

                                                  1.0

                                                  Maintenance

                                                  1.0

                                                  Neighborhood

                                                  1.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  C-

                                                  Number of reviews in the past 365 days

                                                  3

                                                  Manager’s Review Engagement

                                                  F

                                                  Percentage of reviews responded to

                                                  0.00%

                                                  Manager’s Review Reply Time

                                                  F

                                                  Average time to respond to reviews

                                                  N/A

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                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry in Units

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is the estimated utility bill for one person?
                                                  bschlosser
                                                  Answered on: 04/11/2018
                                                  A: Approx $35 for water/sewer/trash. the complex does not offer recycling
                                                  bschlosser
                                                  Answered on: 04/11/2018
                                                  A: Approx $35 for water/sewer/trash. complex does not offer recycling.

                                                  Frequently Asked

                                                  Based on 72 number of votes by renters, Overlook at Pusch Ridge is currently rated 2.7 out of 5 stars.
                                                  Overlook at Pusch Ridge is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Overlook at Pusch Ridge is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Overlook at Pusch Ridge is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Overlook at Pusch Ridge is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Overlook at Pusch Ridge is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Overlook at Pusch Ridge is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  No pet policy available
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  Studio, 1 Bath

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                                                  Overlook at Pusch Ridge

                                                  June 2024

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                                                  Overlook at Pusch Ridge is an apartment in Oro Valley in zip code 85704. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,571. Nearby cities include Tucson, Marana, South Tucson, Oracle, and Vail.

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