Review History for anonymous

Overlook at Pusch Ridge


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anonymous

Resident 2019 - 2023

11/13/2023

Mold in my apartment and they didn't care!

Where do I start?! Ugh! I moved in December 2019 and at first everything as going good. Little things here and there needed to be fixed and the older maintenance guy would come and fix it. He would always leave a mess and was kinda short and rude. Whatever it was getting fixed. Forward to 2021 my ac was leaking right above my washer and dryer. The guy came and stopped it from leaking but didn't bother to clean up the water or check things out for water damage. I asked what about the water and he told me there is air flow so it'll be fine. Okay cool. Fast forward to March 2023 my washer goes out and I was told I would have to get a new one but they will have to order it because they don't have any at the moment. Cool. They call to say the washer is in and will change it out when they get the chance. After three times being told he will come tomorrow to change it out and almost a month with no washer I called a 4th time not so nice saying this is ridiculous and it needs to be changed. The next day it was. So not Oct 2023 my AC went out and called the emergency line so they brought over a portable ac and the kid said he wasn't certified so he can't look at it. Makes sense. The next day Monday we had someone look at it but again they didn't know how to fix it or weren't certified. Tuesday asked to see if anyone was going to fix the ac since it still was not fixed. No one working was certified or something to fix my ac so they had to call someone from a sister property just to get my ac fixed 4 days later with high 90s low 100s temp. Almost a week later I told them that I wanted maintenance to come look at the wall that my picture frame was on because it had mold on it and on the wall and a bubble. The same guy (luis) that I must of pi$$ed off from the whole washer thing comes in to look at the wall and wasn't in there for more than 2 minutes and kept poking the wall with a moisture tester saying everything is fine and I asked him to check the panel where it was leaking from back in 2021 and being a smart a$$ sticks the moisture tester in the middle of the panel that goes to the ac. He said nothing it's 0% and then says okay and leaves. They also had just fixed the roof saying there was a leak in the roof in the same area where the mold on my wall was. So I called the office and told them I want a mold inspector to come out because he didn't do a good job check it out and he was very rude to me. They had some company come out call zero chemicals and these people showed up to my door with no work shirts no identification. The lady that did the testing came in a spaghetti strap dress.. sorry but that was a big red flag for me. Anyways the mold test was 10/27/2023 exactly a week later November 3rd around 1pm I called the office to see if they got the results. No one answered so I left a message. No called back the 4th, office is closed Sunday the 5th. So I call Monday the 6th and was told Autumn was on break but I will receive a call when she comes back, no call back. Tuesday the 7th I called and was told Autumn was busy and she will call me back. She did call me back thay same day. I asked if she got the results and she said yes actually just got them an hour ago and just didn't have the time to call you about the results. So they were positive to two different types of mold. I then asked okay what is going to happen because I don't feel safe with my family there. My son has tourette's and his tics have gotten progressively worse over the past two years and always sneezing and coughing. Me I have 18 different mold exposure symptoms including one they could clearly see my eczema has been so bad and out of control. So she asked do we have anywhere else we can go and I said probably not unless we can have my boyfriends job transferred sooner than originally planned. Then asked if they would set us up in a hotel and she said they don't do that. I asked if we can be put into a new unit until our lease is over and she said she didn't have any available. So she then asked do you still want me to have a company come out to sanitize your apartment or just wait... the next day the 8th I believe I asked her to email me the test results of the mold. For some reason she didn't email it to me she just printed it and gave me the copy. On that copy it shows that she actually didn't receive the results 11/7 but it was 10/31. Thursday the 9th the mold people came out and "sanitized" everyrhing, but its been 3 days since and she hasnt called me to set up a post medagation test like the paper work she printed off says needs to happend. I am going to be going to corporate because this is just ridiculous. Don't rent from here!

Review 2 out of 71

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Overlook at Pusch Ridge

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