Review History for anonymous

Natura Villas


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anonymous

Resident 2012 - 2013

11/7/2013

Let me start by saying this apartment has made me very judgemental of apartment complexes to come!! First and foremost, the staff is horrible!! I had issues with my upstairs neighbor and they chose to completely ignore me about it. There was consistently a child running, stomping and slamming around at all hours of the night. They claimed that they called and sent letters but it never got passed that. At one point, it took someone over a week to finally get some answers, because between -----------------, they just never seemed to be available. They informed my boyfriend and I of a supposed Courtesy Conrol who was available at night to help with any issues, yet his phone never seemed to be turned on during his working hours. Given all of this, their solution was that we could move but they wouldn't be able to waive the costs on that. Their lack of customer services skills and obvious lack of care for its residents makes me not want to recommend this place to anyone. After 4 months into out lease, we couldn't wait to be out of there. They talk a good game and the complex is nice but their lack of ability to run a business makes none of that matter. Do NOT move here

    Review 19 out of 41

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    Natura Villas

    March 2024

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