Avana at the Pointe Apartments
#3,666 #15 #64

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Avana at the Pointe Apartments

888 E. Clinton, Phoenix, AZ 85020
(262 Reviews)
$1,188 - $1,930/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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1 Bed, 1.5 Baths

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2 Bedrooms

2 Beds, 2 Baths

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Studio

Studio, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.9

Grounds

4.0

Safety

3.6

Office Staff

3.6

Maintenance

3.0

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

57

Manager’s Review Engagement

A+

Percentage of reviews responded to

96.49%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.32 days

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Avana at the Pointe Apartments Reviews

(177)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 888042

Verified Resident 2016 - 2024

4/13/2024

I have lived her for 10 years and I consider it to be my residence and home. It has always been in a most convenient location in this had easy access to all my needs as well as being close to my where… See More >
    Review Author Icon

    Resident 1243329

    Verified Resident 2024

    4/11/2024

    I love area - seeing people walk their dogs in the mornings is amazing and I love hearing birds chirping when I wake up. Coming from a more ------ area, this is a very nice change of pace. Also, the communication from the staff has… See More >
      Manager

      4/13/2024

      Avana at the Pointe Apartments
      Hi there, We're honored by your review! Feedback like this helps us stay motivated to give you the best possible experience - every single time. It's our pleasure to assist! Let us know if anything else comes up, and take care. -Brittney Guilmain
      Review Author Icon

      Resident 1242202

      Verified Resident 2023 - 2024

      4/8/2024

      Need to provide more updates to the residents on maintenance issue and getting maintenance to do the work. Also if we have assigned parking we should be able to call a tow truck when someone parks in our spot. This complex does not have that… See More >
        Manager

        4/13/2024

        Avana at the Pointe Apartments
        Hi there, Thanks for taking the time to give us this feedback! We appreciate you and will work forwards better your living experience with us. Feel free to reach out to us if you need anything. Have a wonderful day. -Brittney Guilmain
        Review Author Icon

        Resident 1240786

        Verified Resident 2023 - 2024

        4/4/2024

        Apartment I rented was no where near as nice as the one shown, maintenance requests take forever, parking is tough if any guests visit, gates are always broken, scorpions always in my apartment, overall would not rent.

          Manager

          4/5/2024

          Avana at the Pointe Apartments
          Hello, I'm disappointed to hear that your experience at Avana at the Pointe wasn't a positive one. I'll speak with the team about what we can do better next time. If you're willing, please contact us at (602) 298-4300 so we can work with you to make this right. -Brittney Guilmain
          Review Author Icon

          Resident 1239910

          Verified Resident 2024

          4/1/2024

          The location is great for being central Phoenix. The office staff and maintenance team are nice. The units are terrible if you have someone above you. You will hear every step they take to the point of having your sleep disrupted so definitely opt for… See More >
            Manager

            4/4/2024

            Avana at the Pointe Apartments
            Hi Verified Resident 1239910! Thanks so much for taking time to review Avana at the Pointe Apartments. We appreciate your kind words about our team and property. We're always here for you! If you ever need anything else, just give us a call or stop by. Have an awesome day! - Charlean Trujillo, Community Manager

            Updated Review

            Review Author Icon

            Resident 1216954

            Verified Resident 2015 - 2024

            3/27/2024

            outdoor maintenance/ repairs are lacking - especially lighting of parking spaces as well as lamps between buildings are taking several months to get fixed. Entrance gates are often staying open and take several weeks to get fixed - which affects the security of premises

              Manager

              3/29/2024

              Avana at the Pointe Apartments
              Hi there - as always, we're happy to help and are working with an electrician to repair the lights out on the property and carports. We're also in contact with a vendor in getting our exit gate repaired from being hit. We 're sorry for the delay in repairs to the community but are working to get them completed. We hope you have great day! -Avana at the Pointe Team

              Updated Review

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              Resident 1178146

              Verified Resident 2018 - 2024

              3/20/2024

              Everything is pretty good except if need something fixed expect to do it yourself. I mean I guess they only care about the apartments that are closer to the office because since we down graded to one bedroom and moved way on the other side… See More >
                Manager

                3/21/2024

                Avana at the Pointe Apartments
                We want to make it right! If you're willing to give us another chance, please get in touch at avanaatthepointemgr@greystar.com and our office staff will work with you to better your experience and get any work order you may have completed. We look forward to hearing from you! -Avana at the Pointe Team

                Updated Review

                Review Author Icon

                Resident 879805

                Verified Resident 2018 - 2024

                3/14/2024

                I've been here 5 years now and it feels like home to my fur babies and me. The landscaping is beautiful and well maintained. Office staff is great as is the location. The complex is located between two beautiful mountain preserves in the … See More >
                  Review Author Icon

                  Resident 1233918

                  Verified Resident 2024

                  3/11/2024

                  Im in transition and going to buy a home, and haven’t been in an apartment since college, like 24 years ago. This place is palatable and I like the green grass. The insides need updating and Id like to see WAY more done with the… See More >
                    Manager

                    3/13/2024

                    Avana at the Pointe Apartments
                    Hi there, Thanks for taking time to give feedback about your experience with us. Your input matters and we will work towards improving your experience with us! We appreciate the feedback. We hope you have a wonderful day! -Avana at the Pointe Team
                    Review Author Icon

                    Resident 1232933

                    Verified Resident 2023 - 2024

                    3/8/2024

                    Avana at the Pointe spectacular views, from the windows and balcony. It’s very quiet and peaceful. North Mountain, hiking Trail, is right across from my Apartment very close by and I enjoy hiking North Mountain.… See More >
                      Manager

                      3/11/2024

                      Avana at the Pointe Apartments
                      Hi there! Thanks so much for letting us know about your experience with Avana at the Pointe and what you love most about living here! We're always here for you, so please don't hesitate to reach out if there's anything else we can do for you. We hope you have a wonderful day! -Avana at the Pointe Team

                      Updated Review

                      Review Author Icon

                      Resident 1164465

                      Verified Resident 2023 - 2024

                      3/2/2024

                      The grounds are the only thing that is taken care of regularly. Maintenance request can be a long time to get done...We submitted several when we moved in and to date still not done 8 months later. Pools and hot tibs are poorly maintained. The… See More >
                        Manager

                        3/8/2024

                        Avana at the Pointe Apartments
                        Hi there - thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied and may reach out for some more details so we can do better next time. Please feel free to reach out to the office so we can work to better your experience. 602-298-4300 -Avana at the Pointe Team
                        Review Author Icon

                        Resident 1229599

                        Verified Resident 2023 - 2024

                        2/26/2024

                        This has been one of the best experiences with renting and finding a unit. The location is perfect and the people are all so nice. The neighbors are quiet and so is the neighborhood. Me and my husband love this area.

                          Manager

                          3/2/2024

                          Avana at the Pointe Apartments
                          Hi there, reviews like this give us motivation and help us ensure we provide high-quality care. Can't wait to see you again! Have an excellent day. -Avana at the Pointe Team
                          Review Author Icon

                          Resident 1225459

                          Verified Resident 2024

                          2/11/2024

                          Fantastic place to live and fantastic management! The grounds are beautiful, the community itself is nestled in a very safe area with a dog park within walking distance. Everyone has been super kind and super helpful. The apartment I live in is spacious, clean, and… See More >
                            Manager

                            2/14/2024

                            Avana at the Pointe Apartments
                            Hi there, your review about Avana at the Pointe made our day! Thanks so much for your kind praise about our team and location! It's our pleasure to assist! Let us know if anything else comes up, and take care. -Avana at the Pointe Team
                            Review Author Icon

                            Resident 1225288

                            Verified Resident 2024

                            2/10/2024

                            Outside of the trouble of the initial leasing, in respect to call backs and updates things have gone fairly well. The community seems pleasant and the neighborhood is calm. Communication has gotten better after signing the lease and accommodations were responded to well.

                              Manager

                              2/14/2024

                              Avana at the Pointe Apartments
                              Hi there, We're happy to hear you've settled in well. Thank you for taking the time to let us know how we did. We look forward to your next visit! Take care! We hope you have a great day! -Avana at the Pointe Team
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                              Resident 1224156

                              Verified Resident 2023 - 2024

                              2/7/2024

                              It is a terrible place to live and I would not recommend it to my worst enemy. The walls are paper thin. I can literally hear every time my upstairs neighbors flush the toilet and have sex. It is terrible that no one can have… See More >
                                Manager

                                2/12/2024

                                Avana at the Pointe Apartments
                                Hi there - I'm disappointed to hear you had a negative experience at our community. Thank you for taking time to let us know how we can improve. Your feedback matters, and we hope you'll consider us again in the future. All the best to you. -Avana at the Pointe Team
                                Review Author Icon

                                Resident 1220908

                                Verified Resident 2023 - 2024

                                1/28/2024

                                Avana at the pointe needs to evaluate their tenants more closely. The resident in ---- has been harassing me for over the entire year and nothing has been done about it. I’m actually being evicted for her harassment and will been seeking legal action.… See More >
                                  Manager

                                  2/6/2024

                                  Avana at the Pointe Apartments
                                  Verified Resident 1220908, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please give us a call at (602)298-4300. Avana at the Pointe Leasing Office
                                  Review Author Icon

                                  Caroline_B239

                                  Resident 2018 - 2024

                                  1/27/2024

                                  Fabulous apartments

                                  Avana at the Pointe apartments are in beautiful surroundings as it's between mountain preserves. The grounds are beautiful and kept well maintained. My fur babies love it here. It's in the perfect location for me. The office staff are very friendly and attentive to my… See More >
                                    Manager

                                    1/31/2024

                                    Avana at the Pointe Apartments
                                    Hi Caroline, thank you so much for your positive comments about Avana at the Pointe and our team! Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need anything. -Avana at the Pointe Team
                                    Review Author Icon

                                    Resident 1220347

                                    Verified Resident 2007 - 2024

                                    1/26/2024

                                    I still feel it is a comfortable place to live after being here 17 years this is my home. Sharlene, Brittany and Nicole in the front office are so awesome accommodating, professional, polite and very easy to communicate to. They're great

                                      Manager

                                      1/28/2024

                                      Avana at the Pointe Apartments
                                      Hi there - what a lovely thing to say! We appreciate you so much and will pass along your kind feedback. Hope you have a fantastic day and see you soon! -Avana at the Pointe Team

                                      Updated Review

                                      Review Author Icon

                                      Resident 1199282

                                      Verified Resident 2023 - 2024

                                      1/26/2024

                                      We love living at Avana. However, lack of communication between the front office and maintenance is frustrating. In order for anything to get fixed, we have to call Emergency Maintenance. The online portal is unorganized in that maintenance does not follow up. The work orders… See More >
                                        Manager

                                        1/28/2024

                                        Avana at the Pointe Apartments
                                        Hi there - thanks so much for the feedback, we will take your feedback and work towards a better experience for you and others. Your input matters and thank you for your review. We hope you have a great day! -Avana at the Pointe Team
                                        Review Author Icon

                                        Resident 1219676

                                        Verified Resident 2023 - 2024

                                        1/24/2024

                                        Love the area and community, maintenance issues take way to long to get a response to but other than that I love my new home. The hiking trails near by are my absolute favorite and nothing beats the views

                                          Manager

                                          1/25/2024

                                          Avana at the Pointe Apartments
                                          Hi there, thanks for taking the time to give us this feedback! We appreciate you. We are always more than happy to assist you if anything else comes up. Take care! -Avana at the Pointe Team
                                          Review Author Icon

                                          Resident 1216955

                                          Verified Resident 2023 - 2024

                                          1/14/2024

                                          I like the area and the community. Just need maintenance to be faster at responding to issues. I do live on the first floor and the neighbors above sound as if they are stomping on the floor which is bothersome.

                                            Manager

                                            1/16/2024

                                            Avana at the Pointe Apartments
                                            Hello Verified Resident 1216955 - thanks so much for the feedback. Your input matters! We are working with our team to speed up the work order turn around time. If you ever need anything, please don't hesitate to reach out! - Avana at the Pointe Leasing Office

                                            Updated Review

                                            Review Author Icon

                                            Resident 1208079

                                            Verified Resident 2023 - 2024

                                            1/13/2024

                                            Do not rent here. It is extremely unsafe, a car crashed at high speed through a barrier wall from 7th street traffic all the way through the property and through the fitness center. In addition to all rent, taxes, and community fees, there is an… See More >
                                              Manager

                                              1/14/2024

                                              Avana at the Pointe Apartments
                                              I'm disappointed to hear this about your experience at Avana at the Pointe, and will share your feedback with the team so we can take the opportunity to improve. Please reach out to us at (602) 298-4300 so we may identify ways to improve your experience. -Brittney
                                              Review Author Icon

                                              Resident 1213912

                                              Verified Resident 2023

                                              1/4/2024

                                              Do not live here. It was a mistake to move in and I regret it every time I have to submit a maintenance request knowing it will be ignored like all past requests have been ignored. Do yourself a favor and don’t even entertain the… See More >
                                                Manager

                                                1/5/2024

                                                Avana at the Pointe Apartments
                                                Hi there, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (602) 298-4300 so we can work towards a solution. Thank you and have a great day. -Brittney

                                                Updated Review

                                                Review Author Icon

                                                Resident 1054440

                                                Verified Resident 2021 - 2023

                                                1/4/2024

                                                We loved our time here. The view, the fact that its pets friendly is a great attribute. Almost all our neighbors were friendly and social! The area is so diverse and close to many stores and restaurants.

                                                  Manager

                                                  1/5/2024

                                                  Avana at the Pointe Apartments
                                                  Hi there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! -Brittney

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1094944

                                                  Verified Resident 2018 - 2023

                                                  12/20/2023

                                                  Muy bonita experiencia he vivo en avana un lugar tranquilo y segura para mi y mi familia lo recomendaría siempre para vivir aquí a mis amistades y familiares se respira trankilidad y paz mental al ir a caminar a la montaña de enfrente… See More >
                                                    Manager

                                                    12/21/2023

                                                    Avana at the Pointe Apartments
                                                    Hi there, thank you so much for your high rating! -Brittney

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Parking
                                                    • Covered Parking
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Gym
                                                    • Hot Tub
                                                    • Pool
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                                                    Leasing

                                                    Discover an unparalleled living experience at Avana at the Pointe. Encompassed by the natural beauty of the North Mountain Preserve and nestled beneath whistling palms sits Avana at the Pointe. An outdoor enthusiast s dream, our gated community provides direct access to an array of hiking and biking trails, as well as Sonoran Desert exploration. Centrally located, Avana at The Pointe is just minutes from 3 major employment corridors, a variety of upscale retail options and some of the best, one-of-a-kind dining experiences in Phoenix. If relaxation is what you seek, look no further than your own front door. We offer an array of resort-style amenities, from our 4 glistening pools and spas to serene outdoor spaces and picnic areas. At the end of a long day, you can kick back on your private balcony and take in the majestic mountain views or the twinkling city lights. Discover your idyllic lifestyle at Avana at the Pointe.
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                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3234

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 262 number of votes by renters, Avana at the Pointe Apartments is currently rated 3.7 out of 5 stars.
                                                    Avana at the Pointe Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Avana at the Pointe Apartments is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Avana at the Pointe Apartments is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Avana at the Pointe Apartments is rated 3.6/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Avana at the Pointe Apartments is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Avana at the Pointe Apartments is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 96.4912% of their community reviews in the past year.
                                                    Managers have replied within 5.32 days to their community reviews in the past year.
                                                    Greystar
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    1 Bed, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    Studio, 2 Baths

                                                    Check Availability

                                                    Avana at the Pointe Apartments

                                                    April 2024

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                                                    Avana at the Pointe Apartments is an apartment in Phoenix in zip code 85020. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,930. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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