Review History for anonymous

Biltmore at Camelback


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anonymous

Resident 2013 - 2015

8/27/2015

I lived at this Alliance property for 18 months. Their decision to assess me $225+ in move-out charges related to 'carpet damage' and 'full unit repaint' seemed excessive and without merit; if their opinion was without a conflict of interest (I own rental property - there is a natural incentive to externalize turnover costs when deciding what is and isn't "normal wear & tear") and I was without abundant experience with incompetent office managers, a move-out cleaning agreement with a regional manager, and evidence of the same charges being assessed to other tenants, I might agree that a single male without pets or children who lived in the smallest of studios, rarely had guests, and worked next door 10, 12 hours per day while living there could be capable of such harm to corporate assets. It was the first time I had seen such charges in my life, and I rejected them. But even in the face of the aforementioned, my working to remain a paying customer, and involving an attorney, they persisted, even threatening my credit. Fearing this may be indicative of a larger problem, I asked if all tenants were expected to pay to repaint units and repair their carpets to their liking, which of course could mean nothing "normal wear & tear". I was told no. When I asked for the % that were, I was ignored. When I asked if Alliance had considered a different paint color or carpet as a way to avoid charging tenants considering they were charging tenants accordingly now and therefore likely had in the past, I was ignored. I reached out to other tenants who had moved out and asked them if the same charges had been assessed. All I spoke to said they had, each equally as frustrated as me. My immaculate rental history and near-perfect credit score afforded me an optional security deposit, which, at the time, was sold as a "perk". In hindsight, management probably usually booked an easy debit to an otherwise readily available one-month's rent, refunded the difference, and had a nice day.

    Review 4 out of 4

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    Biltmore at Camelback

    March 2024

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