Review History for anonymous

Casa Verde Apartments


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anonymous

Resident 2014

4/28/2014

You know I have been in management for over 21 years and I know that I have trained staff to provide excellent customer service to our customers at all times. Also, I know as management when customers complain about service that most times they are right.....not always but most times. I think as a company we are fortune that customers complain because it gives us insight and helps drive us to solutions. But, not here at Casa Verde there are ROACHES, and hot water only works when you run all your facets or if your neighbor is using theirs. When reported to management or the leasing staff you are told they can put you on a list to have your apt sprayed, however, they cannot make others spray. Okay, we all know that roaches just do not stay in other people's apartment no matter how much you spray your apartment or clean obsessively your home. So they continue to come and multiply the Roaches even say, please we can't be stopped your neighbors love us and we want to spread the joy. It sickens me to have to live with ROACHES and management gives their standard responds (remember I trained staff for years to do the same). Basically, we are told to continue to call and the kicker of it all...we are told not to take it personal. Well, the roaches are crawling around in my personal space or my personal things, my kitchen counters, my silverware, my bathroom with my personal belongings! Hmmmm...how would you take it. We did ask if the place had roaches before moving in and we were told "No". I guess you don't want a potential renters to know you have roaches, but that does not display honesty or character. So, if anyone is wondering we did ask to get out of our lease and guess what was said to us....you guessed, No! So we continue to fight Roaches.....??? If you are going to some things financially as we are now ( the reason we choose to leave here..rent is cheap), I say see if you can compromise in others areas before every thinking about moving here. Please listen to my voice in this writing....I would cut out cable and down on groceries then to have to share a place with roaches and live without hot water. I am just saying!

    Review 11 out of 46

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    Casa Verde Apartments

    March 2024

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