Cortland Desert Ridge
#5,585 #30 #121

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Cortland Desert Ridge

4750 East Union Hills Drive, Phoenix, AZ 85050
(98 Reviews)
$1,578 - $2,401/mo
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Move-In Specials

Receive $1,000 off your first month's rent on select apartment homes!

Floor Plans & Pricing

1 Bedroom

Agave

1 Bed, 1 Bath | 759 sq. ft.

$1,578

6 Available Units

See Floor Plan Details

2 Bedrooms

Mesquite

2 Beds, 2 Baths | 1,087 sq. ft.

$1,950

6 Available Units

See Floor Plan Details

3 Bedrooms

Ocotillo

3 Beds, 2 Baths | 1,262 sq. ft.

$2,401

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

A+

Review Ratings

Noise

5.0

Grounds

4.7

Safety

4.5

Office Staff

4.8

Maintenance

4.8

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

6

Manager’s Review Engagement

A-

Percentage of reviews responded to

83.33%

Manager’s Review Reply Time

C

Average time to respond to reviews

37.5 days

View Community Timeline
View Community Timeline

Cortland Desert Ridge Reviews

(97)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

prospectiveVisited 2024

3/19/2024

Beautiful property! Looks just like the pictures.

Beautiful property! Looks just like the pictures. Nice pool areas, grounds are upkept and very lush and the renovation is really well done. Toured the two bedroom model and it was super spacious. Thanks for showing us around!

    Manager

    3/21/2024

    Cortland Desert Ridge
    Hi, we're thrilled to hear that you've had a great experience at Cortland Desert Ridge. We're always here for you if you need anything at all. - Your team at Cortland Desert Ridge
    Review Author Icon

    Resident 1183401

    Verified Resident 2023

    9/23/2023

    I love the community but the parking problem needs to be solved. If not solved I don’t think I will be renewing my lease here. It baffles me how this complex owns 2 bedroom apartments but only allows one person in the apartment to have… See More >
      Manager

      9/26/2023

      Cortland Desert Ridge
      Hello neighbor, Thank you for taking the time to share your feedback with us as we always want to do our best for our residents. We are currently looking into solutions for these parking concerns and are doing our best to come up with a solution that will have a positive impact for all residents. Please feel free to reach out to us at desertridge@cortland.com if there is anything else we can do for you. -Your Cortland Desert Ridge team
      Review Author Icon

      Resident 1173685

      Verified Resident 2023

      8/25/2023

      Compared to the options in the area, Cortland Desert Ridge Apartments have been the best place for us. They are reasonably priced, provide higher quality service and appliances, located in a convenient yet private part of Phoenix, and don't feel too crowded.

        Review Author Icon

        Resident 1161081

        Verified Resident 2023

        7/19/2023

        I highly recommend Cortland properties. Staff is great and any maintenance issues you may have are taken care of in a reasonable time frame which is nice. Units have a comfortable welcome home feel that other complexes do not. Grounds and amenities are cleaned regularly… See More >
          Manager

          7/22/2023

          Cortland Desert Ridge
          Hello, Thank you so much for your great feedback! We are so happy that you had a wonderful experience at Cortland Desert Ridge as our team strives to really make a lasting impact on our residents lives. - Your Team at Cortland Desert Ridge
          Review Author Icon

          Resident 1145718

          Verified Resident 2023

          5/31/2023

          The location of our apartment is very convenient and part of a quiet complex. Friendly and helpful staff. Effective communication and accessibility of staff. I have lived here for two months and am very pleased at this time.

            Manager

            6/1/2023

            Cortland Desert Ridge
            Good day, Thank you so much for your feedback! We are so pleased to hear of the positive impact we make on our residents' homes and lives. Please do not hesitate to reach out if you ever need anything from our team! Paige Newman Community Manager Cortland Desert Ridge
            Review Author Icon

            Resident 1130686

            Verified Resident 2023

            4/12/2023

            I love where i live. Only had a few issue and they addressed the right away. I enjoy all the convinces i had. Close to Desert Ridge but far enough away that very little noise. One of the best apartment i ever lived in.

              Manager

              4/13/2023

              Cortland Desert Ridge
              Hello, Thank you so much for providing us with your feedback! We are so pleased that you love where you live with us here at Cortland Desert Ridge and that the few issues that you ran into we addressed promptly. Our team prides ourselves on service and we truly are happy that you see that first hand. Paige Newman, Community Manager
              Review Author Icon

              anonymous

              Resident 2019 - 2022

              5/13/2022

              Ownership Greed

              I was condescendingly spoken to by their Director of Operations, Arnold Nevarez. He suggested the only way that I could stay at this property was by paying an additional $700/month with upgrades that probably cost $700 in total. I

                Manager

                12/28/2022

                Cortland Desert Ridge
                Hello, We understand that renovations can bring some frustrations as they do come at a higher price, but we believe that the improvements being made will be well worth it. I want to assure you that no member of our team was trying to come across as condescending and we regret if any communication came across this way. If you have any questions regarding the renovations or anything else, please feel free to reach out at desertridge@cortland.com. -Your Cortland Desert Ridge team
                Review Author Icon

                anonymous

                Resident 2019 - 2020

                6/16/2020

                The worst apartment I have lived in and I would highly recommend looking somewhere. The property is dirty, full of flies and rat traps all over the property. I sinks do not drain and I had to clean them out myself (hairs and gross stuff)… See More >
                  Review Author Icon

                  Brent_C634

                  Resident 2020

                  5/15/2020

                  CRIME CRIME CRIME!!! STAY AWAY. In my first 2 months of living at this complex, my car was broken into, and my motorcycle was stolen (totaling over $5000 in damages). The office has falsely advertised that they close their gates at night, because they have… See More >
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                    anonymous

                    Resident 2017 - 2019

                    11/1/2019

                    I love this community. The Cortland just took over and so far things are the same as before. The property is very safe and well maintained. I would highly recommend living here at Cortland Desert Ridge.

                      Review Author Icon

                      anonymous

                      Resident 2019

                      10/6/2019

                      One of the big mistake that I choose this apartment for staying. Very poor maintenance and very d apartments. I have complained about many problem especially upstairs neighbors noice, they didn't do any thing but saying called them. Unnecessarily paying them. I don't recommend this… See More >
                        Review Author Icon

                        anonymous

                        prospectiveVisited 2018

                        10/25/2018

                        I am not now, or before, or will I ever be a resident of this community. I was a maintenance person and the maintenance supervisor is rude and so disrespectful, plus I've still yet to get paid, can not get them on the phone anytime… See More >
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                          bouncer827

                          Resident 2018

                          5/22/2018

                          Four words....get me outta here!! Going to break lease as complex is not close to maintaining their part of lease agreement that pertains to renters entitlements. For future renters.....take note of single pane glass, no sun screens on windows facing either east or west, guest… See More >
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                            Holylacross

                            Resident 2015 - 2017

                            11/8/2017

                            I am currently living in the apartment and have lived here since June 2016. AVOID THIS PLACE! There was a recent change of ownership back in May. The new management company is the worst people ever. They are rude, inconsiderate, and obviously don't care about… See More >
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                              Gunjan Sharma

                              Resident 2015 - 2017

                              9/16/2017

                              It was a great place to live until May 2017 and then new management took over and spoiling all the good work which old management did. Very unprofessional and untrusty team now in charge.

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                                anonymous

                                Resident 2016 - 2017

                                7/24/2017

                                I have enjoyed living at Pinnacle at Union Hills but am VERY concerned about the new owners/management who took over a couple months ago. The office staff is unfriendly, uncaring and have no interest in the decline of the property or the care of its… See More >
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                                  lexipalen

                                  Resident 2016 - 2017

                                  3/26/2017

                                  This place is defiantly the place to live. Maintenance, office staff, and location are perfect. Holly and Mayra work very hard to make living here worth it. If I have a problem they have no problem fixing it right away. If you are looking for… See More >
                                    Manager

                                    3/27/2017

                                    Cortland Desert Ridge
                                    Lexi, thank you for leaving this detailed feedback about your experience with Pinnacle at Union Hills Apartments. We are very lucky to have residents like you here! Mayra Montano - Community Manager
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                                    anonymous

                                    Resident 2011 - 2017

                                    3/5/2017

                                    I moved here in 2011 from San Diego looking for a spaciousm not closed in area with access to everything within a few minutes. I found Pinnacle at Union Hills to fill my needs exactly. Ideally placed on the corner of Tatum and Union Hills… See More >
                                      Manager

                                      3/7/2017

                                      Cortland Desert Ridge
                                      Anonymous, thank you for leaving this detailed feedback about your experience with Pinnacle at Union Hills Apartments. We always enjoy seeing you and Sophia for her morning treats in the office! We thank you for taking the time out of your day to show us how great of a job were doing! Mayra Montano - Community Manager
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                                      anonymous

                                      Resident 2016 - 2017

                                      1/18/2017

                                      Myself and my roommates moved in over a year ago. The staff, as all other reviews state, are very friendly and helpful. Mayra and Holly go out of their way to get my work orders in and maintenance gets them done in time. My apartment… See More >
                                        Manager

                                        1/20/2017

                                        Cortland Desert Ridge
                                        Hello Anonymous, thank you for leaving this detailed feedback about your experience with Pinnacle at Union Hills Apartments. We enjoy hearing that we have happy residents and that our customer service holds up to your standards! Please let us know if there is anything we can do to make your stay even more enjoyable. Mayra M. Community Manager
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                                        Brianmrm

                                        Resident 2014 - 2016

                                        1/2/2017

                                        This is a great place to live. I would have stayed but had to move because of my job. The staff is great and they have a lot of activities for the residence. It is a clean place and in a great locations. I loved… See More >
                                          Manager

                                          1/3/2017

                                          Cortland Desert Ridge
                                          Thanks for the feedback, Brian! We strive to provide excellent service to our customers at Pinnacle at Union Hills Apartments. Thank you so much for your review! We are happy you have a great stay with us and you know exactly where to find us if you ever need a home in the north valley again! Kelli F. - Property Manager
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                                          anonymous

                                          Resident 2015 - 2016

                                          7/1/2016

                                          This complex has a roach problem. We have lived here since August 2015, and have seen upwards of 40 roaches during our time here, most of which appeared during the hotter months. While roaches can be a problem in Arizona and seeing 1-2 a year… See More >
                                            Manager

                                            7/5/2016

                                            Cortland Desert Ridge
                                            Dear Unhappy, We are so sorry to have a resident whom is unhappy here at Pinnacle. We pride ourselves at our customer service and resident resolution It seems that with our combined efforts among our staff, the city of phoenix, and our professional pest control team we have an issue in your home with sewer roaches. We have tried endlessly, and at one point even received an email saying we had resolved your issues, alas it seems to have returned. I would like to say, Pinnacle does not have a roach problem, and has never had a roach problem. We are at a loss on how to improve your situation beyond our pest control efforts. Also, due to fair housing laws we are bound to, being released from a lease early due to an intermittent problem is not something we are legally allowed to do. We would like to confirm with you that we are not charging you "double" rent. If you would like clarification on what is owed please come and see me directly and I would love to speak with you. As you stated in your review, we are willing to work with any reasonable request, which we have done and will continue to do at your request. Kelli F. - Community Manager
                                            Review Author Icon

                                            anonymous

                                            prospectiveVisited 2016

                                            6/21/2016

                                            ----- was a pleasure to speak to and work with! We are moving in next week and couldn't be more excited. She answered every question (& email) quickly and professionally. She is definitely one of the reasons we chose Pinnacle!… See More >
                                              Manager

                                              6/21/2016

                                              Cortland Desert Ridge
                                              Hello! Thank you for your thoughtful review. We strive to provide a high level of customer care and service. Pinnacle at Union Hills is lucky to have you as a new resident and we are proud that Holly could provide you with everything you needed. We are all looking forward to your move in date and happy you have chosen us to call home. Kelli Fullerton - Pinnacle at Union Hills Property Manager
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                                              anonymous

                                              Resident 2015 - 2016

                                              3/6/2016

                                              Very friendly and professional staff running the front office. Any maintenance issues handled quickly. The property is well maintained. Tenants are friendly and courteous. Upgraded apartment is tastefully done. Location to all types of transportation is excellent. Outside landings and stairs could be swept more but… See More >
                                                Manager

                                                3/7/2016

                                                Cortland Desert Ridge
                                                Dear Resident, Thank you so much for your positive review! We do strive for the best experience we can give. We are here for anything you may need now or in the future! -Kelli, Pinnacle Office Manager
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                                                MS1

                                                Resident 2015

                                                11/27/2015

                                                Excellent, made so by leasing professional -------. at the office. She is that elusive mix of amiability and professionalism, gets things done pronto and is efficient. The apartment complex is great for families!

                                                  Manager

                                                  11/28/2015

                                                  Cortland Desert Ridge
                                                  Dear MS1, Thank you so much for your review! Holly, and the entire staff, work very hard in making sure all of our residents have a happy and enjoyable home! Our staff thanks you as a valuable resident and we hope to have you here for many more years! - Pinnacle Office Staff
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                                                  EWhite316

                                                  Resident 2015

                                                  9/21/2015

                                                  Excellent place thus far! I relocated to AZ from North Carolina because of a new job and was fortunate enough to stumble across this complex. The area is magnificent and extremely close to my job which is a plus. The grounds are well kept daily… See More >
                                                    Manager

                                                    9/25/2015

                                                    Cortland Desert Ridge
                                                    Happy to have you EWhite! Residents like you make our jobs so enjoyable! Please let us know if we can do anything to further make your living experience more enjoyable! ~Pinnacle Office Staff

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300 ~ 500. Rent: $40. Restrictions: At Cortland Desert Ridge, we welcome up to 3 pets per apartment home. Non-Refundable Pet Fees are $300 for 1 pet, $400 for 2 or $500 for 3. Pet Rent is $40/monthly per pet.. Pet Limit: 3. Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
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                                                    • Dogs Allowed
                                                      Fee: $300 ~ 500. Rent: $40. Restrictions: At Cortland Desert Ridge, we welcome up to 3 pets per apartment home. Non-Refundable Pet Fees are $300 for 1 pet, $400 for 2 or $500 for 3. Pet Rent is $40/monthly per pet.. Pet Limit: 3. Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
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                                                    Other
                                                    • Additional Storage Available
                                                    • Clubhouse
                                                    • Co-working Spaces with Wi-Fi
                                                    • Cortland Resident Guarantees
                                                    • Elevate Fitness Experience with Group Classes
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Outdoor Kitchen with Gas Grills
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Smoke Free Community
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                                                    Leasing

                                                    With easy access to Downtown Phoenix, Tempe, and Scottsdale, our apartments near Desert Ridge are your connection to Phoenix living. Designer features like nine-foot ceilings with crown molding and wood-style flooring will make you proud to call any of our spacious one, two, and three-bedroom Desert Ridge apartments in AZ home.Convenience to major employers like American Express and Mayo Clinic Hospital makes your everyday commute a breeze. And when you re considering your weekend plans, you have plenty of options nearby. Treat yourself to some retail therapy at Desert Ridge Marketplace, spend a sunny afternoon outside at Cashman Park, or take a scenic hike up Camelback Mountain. Then, drive into Downtown Phoenix, Tempe, or Scottsdale to explore their entertainment and nightlife hotspots.No matter what your day looks like, you ll come home to the hospitality and service of a community team dedicated to you.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Cortland

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 98 number of votes by renters, Cortland Desert Ridge is currently rated 3.7 out of 5 stars.
                                                    Cortland Desert Ridge is rated 4.7/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Cortland Desert Ridge is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Cortland Desert Ridge is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Cortland Desert Ridge is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Cortland Desert Ridge is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Cortland Desert Ridge is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 83.3333% of their community reviews in the past year.
                                                    Managers have replied within 37.5 days to their community reviews in the past year.
                                                    Cortland
                                                    Cats Allowed
                                                    Fee: $300 ~ 500
                                                    Rent: $40
                                                    Restrictions: At Cortland Desert Ridge, we welcome up to 3 pets per apartment home. Non-Refundable Pet Fees are $300 for 1 pet, $400 for 2 or $500 for 3. Pet Rent is $40/monthly per pet.
                                                    Pet Limit: 3
                                                    Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
                                                    Dogs Allowed
                                                    Fee: $300 ~ 500
                                                    Rent: $40
                                                    Restrictions: At Cortland Desert Ridge, we welcome up to 3 pets per apartment home. Non-Refundable Pet Fees are $300 for 1 pet, $400 for 2 or $500 for 3. Pet Rent is $40/monthly per pet.
                                                    Pet Limit: 3
                                                    Comments: We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Receive $1,000 off your first month's rent on select apartment homes!

                                                    Contact Property

                                                    Cortland Desert Ridge

                                                    March 2024

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                                                    Cortland Desert Ridge is a 759 - 1,262 sq. ft. apartment in Phoenix in zip code 85050. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,578. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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