Covington Park Apartment Homes

Hello Neshae, Please ask your friend to send a description of the issues that she is experiencing to us at [email protected] If we made a mistake, we will be more than happy to correct it. Thank you for reaching out, we hope to hear from you soon!

We're very sorry to hear that you have not had a positive experience in our community and would love to do what we can to turn things around. Concerning your issues with pests, we offer weekly pest control services to the community through Burns Pest Elimination. Please contact our office to be placed on the list for an apartment-specific treatment so we can rid your apartment of pests as soon as possible. It is unfortunate that lease-holding residents allow for a noisy household that could negatively impact the quiet enjoyment of another's' home. Residents are expected to keep the noise within the walls of their home and if you experience a case in which this is not occurring, please reach out to us in the office so that we can take the necessary steps to resolve. We can assure all of our residents that rent never changes until your lease is being renewed. If you choose to renew and agree to a new rate, that is when your rent would adjust accordingly. What does fluctuate each month is your Conservice utility bill as this amount is based upon the use of each month individually. If your apartment does not have a fireplace, please come to the office and we can look into this charge. We can assure you that it is not our intention to charge you for an amenity that you do not have. We sincerely appreciate your feedback and hope to hear from you soon regarding some of these pending items. Thank you very much for taking the time to provide us with your feedback and please have a wonderful day!

We are very sorry to hear that you have experienced some issues in our community and would love to address your concerns. If there is a person with expired tags in the parking lot then we would love to know about it so that we can do what we can to assist. Please reach out to us at [email protected] with any information about the cars so that we can reach out to our towing partner to resolve We absolutely agree that residents must pick up after their pets to keep our community clean. Should you witness any of our residents not following our pet policy then please let us know in the office so we can take the appropriate actions to address. We sincerely appreciate your honest feedback and will do our absolute best to improve your experience in our community. We look forward to hearing from you and hope you have a great day!

Thank you for your kind words for our maintenance and grounds team making sure that our park-like environment is maintained for the enjoyment of our residents! However, we do understand that you're having some issues with other residents and would be more than happy to address these issues. We can assure you that we perform background and credit checks on all applicants over the age of 18. Concerning your noise complaints, we would be more than happy to address this issue and simply ask that, if there are unreasonable amounts of noise during the workday, to please contact our office so that a team member is able to come and be witness. If there are issues after-hours, please contact our courtesy patrol office or the non-emergency police line as they will be the best equipped to handle the issues. These parties will follow up with us the next morning so that we can take steps to resolve. It is Covington Park policy to clean up after your pets in our community. That being said, we all must take part in keeping our community sparkling clean and ask that our residents alert us in the office if they are finding that any of our policies are not being followed by particular residents. Once we are notified, we will take the appropriate steps to resolve. We sincerely appreciate your taking the time to provide us with your feedback and we hope that we were able to address some of your concerns. Should anything else come to mind, please feel free to reach out to us at [email protected] Thank you and have a great day!

We're very sorry to hear that you have not had a positive experience in our apartment community and would love to do what we can to turn things around. While we were showing the apartment that you originally moved into, we toured many potential renters and did not discover any pest control issues. We do understand that, after you moved in, you discovered cockroaches and asked that we move you to a separate apartment. We were more than happy to accommodate the request and transferred you to a different home. In our systems, we found 4 total service requests that have been submitted for your apartment, all of which have been completed and are shown as closed in our system. After seeing your review, however, we're very concerned that there may have been a miscommunication and we would love to reopen any of the maintenance tickets if the work was not completed to your satisfaction. Please email us at [email protected] to discuss the maintenance requests and what we may be able to do to resolve. We sincerely appreciate your feedback and hope to hear from you soon. Please have a wonderful day!

We completely understand your desire to improve the community and would like to assure you that we are continually working to update and repair items around Covington Park. We have recently purchased and hung a new volleyball net and new basketball nets but, unfortunately, it would seem that they are often used for climbing and horseplay as opposed to their true purpose. Our team re-secures them often and we are currently looking into more durable options, such as a chain-link net for the basketball hoop as opposed to a woven one. Additionally, we are on schedule to replace some of the BBQ grills in the first weeks of April. We do ask that all of our residents be considerate of our grounds so that we can each work together to maintain our amenities. Our site team works very hard to maintain the cleanliness of our community. That being said, we understand that there are always areas of our performance that can be improved upon and appreciate your feedback concerning a community that you clearly care for quite a bit. Should you ever wish to reach out to us to begin a further discussion, we encourage you to contact [email protected] so that we can continue this conversation offline. We will be happy to update you on repairs and highlight any other improvements we are working to make around Covington. Thank you very much for taking the time to provide us with your feedback, we hope you have a wonderful day!

You are awesome too! It means a lot to us when our residents share their experience online. Thank you for choosing Covington Park and welcome hom!

We apologize for your frustrations. Our Community Manager, JoAnne, and her team have been in communication with the neighbors in question, who are soon vacating. Please let our team know if you experience noise disturbances going forward, so that we can take steps with residents in question. Unfortunately, our system did have an issue with payments recently, and we are getting this corrected. Our pools and grills are clean and in good working order. Please let us know if we've missed cleaning anything, and we'll take care of it ASAP. Contact our team at (480) 642-4400 or email JoAnne directly at [email protected] if you have any questions, or need something addressed. We'd love the opportunity to help turn things around. - ConAm Customer Service ([email protected])

Thank you for your kind words about our community and associate! We are glad to hear that we met your expectations, and hope to continue doing so in the future.

Thanks so much! Makenzie and team will be so happy to see this. We appreciate your honest feedback. We always strive to improve. The team wishes you all the best. - ConAm Customer Service

Thank you so much for your kind review! We also appreciate your feedback about our gates, and this is something we are focused on. Please feel free to reach out to our new Community Manager, Anna, if you have any concerns or questions at (602) 298-1100 or [email protected] She's excited about making improvements and continuing to make Covington a great place to call home. - ConAm Customer Service

WELCOME to Arizona and Covington Park Dominic! Makenzie and team have been so happy to have you join us. THANK YOU! - ConAm Customer Service

Thanks so much for the shout-out for our team! Mackenzie, Tommy and the whole crew really appreciate you taking the time. - ConAm Customer Service

We're sorry to see that you're unhappy at Covington Park, and we'd like to do all that we can to help. Our Community Manager, Joanne, would love to hear from you and get more details. It's our goal for our residents to enjoy their homes, and we apologize for falling short. Please feel free to reach out to Joanne at (602) 298-1100 or [email protected] You can also contact our home office at [email protected] - ConAm Customer Service

Hi Kuldip - We're sorry that your move-in was not a smooth as it could have been. That is never our intention. Our Maintenance Director made sure that these issues got corrected. Please let us know if we've missed anything. Our Community Manager, JoAnne, will be reaching out to you to follow-up. We'd like to do all that we can to make sure that your experience is as pleasant as possible going forward. You can reach JoAnne at (602) 298-1100 or [email protected] - ConAm Customer Service ([email protected])

Thanks so much for the kind words about our team! We are sorry that you've experienced some noise disturbances. Please let us know if you experience noise that is above and beyond normal apartment living, and we will take steps with the residents in question. We also have courtesy patrol monitoring the community 7 nights a week. We have reiterated our policies in regards to skateboarding in our recent newsletter. We're very open to feedback, and it helps us to improve. Feel free to reach out to our office team any time if you have any concerns. Thanks very much for taking the time to review! - ConAm Customer Service ([email protected])

We're so sorry to hear that you've had some problem with maintenance. It's our goal to respond within 48 hours, and we apologize if we've fallen short. Please reach out to our team at (602) 298-1100 so we can make sure that this is taken care of. You can also contact our home office at [email protected]