Ratings & Prices for Covington Park Apartment Homes, Phoenix, AZ

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.5
Safety	1
Office Staff	1.5
Maintenance	1
Neighborhood	3.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	8 days

Ratings & Reviews (151 Reviews)

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Ashtay2015 • Prospective Resident • Visited 2020

09/15/2020

This place is horrible, they is bumps and stray dogs on and off ground. Yes , its has a security gate but that has not stop people from breaking into my car. During my viewing of the unit I seen roaches. When I disapproved of living… See More

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Covington Park Apartment Homes Manager

09/23/2020

Hello Ashtay2015, We're terribly sorry to hear that you have not had a positive experience in our community and would love to do what we can to assist. Unfortunately, we are not aware of any car break-ins that occurred during a tour and would love to capture some additional information concerning this incident. Please reach out to us at [email protected] so we can begin a discussion and do everything we can to improve your experience. We sincerely appreciate your feedback and hope to hear from you soon!

Jasmine_M470 • Resident • 2020

07/05/2020

There's never any parking. Residents get one spot. Live here if you want to if you want to search for parking for 2 hours to avoid getting towed. Live here if you want someone to park in your only spot given by the complex for them… See More

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Covington Park Apartment Homes Manager

07/13/2020

Hello Jasmine_M470, We completely understand the frustration that can be a result of our at times limited parking and are doing everything we can to resolve the issue. At this time, we are actively working with commercial and municipal entities surrounding the community in an attempt to add more guest parking to our community. We will notify our residents immediately of any developments that result in an updated parking policy. Thank you very much for taking the time to provide your feedback and we hope you have a great day!

neshae • Prospective Resident • Visited 2020

02/16/2020

I had to email news 15 on behalf of my friend took her 1500 deposited all to tell her she couldn't move she paid for uhual and movers..landlord never mentioned it over the phone..my friend is homeless on behalf of these apartments..Heartless

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Covington Park Apartment Homes Manager

02/19/2020

Hello Neshae, Please ask your friend to send a description of the issues that she is experiencing to us at [email protected] If we made a mistake, we will be more than happy to correct it. Thank you for reaching out, we hope to hear from you soon!

Resident • 2019

11/28/2019

Bugs,bugs bugs. Neighbors are rude. Kids are rude, neighbor upstairs allows their child to use their living room as a gymnasium at 6a on Thanksgiving. Gates only work half the time. Unfortunately we are stuck here at moment. Rent changes all the time. We pay for… See More

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Covington Park Apartment Homes Manager

12/11/2019

We're very sorry to hear that you have not had a positive experience in our community and would love to do what we can to turn things around. Concerning your issues with pests, we offer weekly pest control services to the community through Burns Pest Elimination. Please contact our office to be placed on the list for an apartment-specific treatment so we can rid your apartment of pests as soon as possible. It is unfortunate that lease-holding residents allow for a noisy household that could negatively impact the quiet enjoyment of another's' home. Residents are expected to keep the noise within the walls of their home and if you experience a case in which this is not occurring, please reach out to us in the office so that we can take the necessary steps to resolve. We can assure all of our residents that rent never changes until your lease is being renewed. If you choose to renew and agree to a new rate, that is when your rent would adjust accordingly. What does fluctuate each month is your Conservice utility bill as this amount is based upon the use of each month individually. If your apartment does not have a fireplace, please come to the office and we can look into this charge. We can assure you that it is not our intention to charge you for an amenity that you do not have. We sincerely appreciate your feedback and hope to hear from you soon regarding some of these pending items. Thank you very much for taking the time to provide us with your feedback and please have a wonderful day!

anonymous • vrp • 2019

11/16/2019

walk around too much dog poop everywhere... ppl need to learn pick after there dogs. the guy upstairs i thought he was coming thru my ceiling one night... and there are too many cars/trucks with expired tag... i took a pic of one of them but… See More

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Covington Park Apartment Homes Manager

11/25/2019

We are very sorry to hear that you have experienced some issues in our community and would love to address your concerns. If there is a person with expired tags in the parking lot then we would love to know about it so that we can do what we can to assist. Please reach out to us at [email protected] with any information about the cars so that we can reach out to our towing partner to resolve We absolutely agree that residents must pick up after their pets to keep our community clean. Should you witness any of our residents not following our pet policy then please let us know in the office so we can take the appropriate actions to address. We sincerely appreciate your honest feedback and will do our absolute best to improve your experience in our community. We look forward to hearing from you and hope you have a great day!

Resident • 2018 - 2019

09/16/2019

The location, apt layouts, grounds make it park like. But beware, they will rent to anyone, and you could have 8 people living the floor above you, and there are large dogs and piles of poop everywhere, they are not enforcing the pet requirements.

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Covington Park Apartment Homes Manager

10/01/2019

Thank you for your kind words for our maintenance and grounds team making sure that our park-like environment is maintained for the enjoyment of our residents! However, we do understand that you're having some issues with other residents and would be more than happy to address these issues. We can assure you that we perform background and credit checks on all applicants over the age of 18. Concerning your noise complaints, we would be more than happy to address this issue and simply ask that, if there are unreasonable amounts of noise during the workday, to please contact our office so that a team member is able to come and be witness. If there are issues after-hours, please contact our courtesy patrol office or the non-emergency police line as they will be the best equipped to handle the issues. These parties will follow up with us the next morning so that we can take steps to resolve. It is Covington Park policy to clean up after your pets in our community. That being said, we all must take part in keeping our community sparkling clean and ask that our residents alert us in the office if they are finding that any of our policies are not being followed by particular residents. Once we are notified, we will take the appropriate steps to resolve. We sincerely appreciate your taking the time to provide us with your feedback and we hope that we were able to address some of your concerns. Should anything else come to mind, please feel free to reach out to us at [email protected] Thank you and have a great day!

Resident • 2019

08/19/2019

I moved in around July. The first apartment had a roach issue apt they had to move me apartments. The second apartment has issues and maintenance has yet to fix despite multiple repair tickets being put in. There are scorpions in the apartment and they have… See More

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Covington Park Apartment Homes Manager

10/01/2019

We're very sorry to hear that you have not had a positive experience in our apartment community and would love to do what we can to turn things around. While we were showing the apartment that you originally moved into, we toured many potential renters and did not discover any pest control issues. We do understand that, after you moved in, you discovered cockroaches and asked that we move you to a separate apartment. We were more than happy to accommodate the request and transferred you to a different home. In our systems, we found 4 total service requests that have been submitted for your apartment, all of which have been completed and are shown as closed in our system. After seeing your review, however, we're very concerned that there may have been a miscommunication and we would love to reopen any of the maintenance tickets if the work was not completed to your satisfaction. Please email us at [email protected] to discuss the maintenance requests and what we may be able to do to resolve. We sincerely appreciate your feedback and hope to hear from you soon. Please have a wonderful day!

Resident • 2019

06/23/2019

We are current residents here at covington. This is our second time living here in the past 5 years. The first time we lived on the south east side of the complex, closer to the park and we absolutely loved it here. Second time, not so… See More

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Resident • 2013 - 2019

04/22/2019

Why are the barbecue grills so broken & ugly? Why are ramada tables & benches falling apart & unsafe to use? (in the park and the SE portion of the community) Why is there trash & dog poop everywhere? Why doesn't the manager respond to emails… See More

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Resident • 2013 - 2019

04/03/2019

Conam still does not return my communication. They allow the amenities to fall apart and blame residents despite the 20 year age of these items. I pay way to much money to be told, "It's your neighbors fault."

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Covington Park Apartment Homes Manager

03/13/2019

We completely understand your desire to improve the community and would like to assure you that we are continually working to update and repair items around Covington Park. We have recently purchased and hung a new volleyball net and new basketball nets but, unfortunately, it would seem that they are often used for climbing and horseplay as opposed to their true purpose. Our team re-secures them often and we are currently looking into more durable options, such as a chain-link net for the basketball hoop as opposed to a woven one. Additionally, we are on schedule to replace some of the BBQ grills in the first weeks of April. We do ask that all of our residents be considerate of our grounds so that we can each work together to maintain our amenities. Our site team works very hard to maintain the cleanliness of our community. That being said, we understand that there are always areas of our performance that can be improved upon and appreciate your feedback concerning a community that you clearly care for quite a bit. Should you ever wish to reach out to us to begin a further discussion, we encourage you to contact [email protected] so that we can continue this conversation offline. We will be happy to update you on repairs and highlight any other improvements we are working to make around Covington. Thank you very much for taking the time to provide us with your feedback, we hope you have a wonderful day!

anonymous • vrp • 2018

11/28/2018

Would give zero stars if I could. Stay away from this place. Very poorly managed. Frequent break ins from drug addicts. They have several people that work in the office, yet even the simplest tasks never get completed. They have a lengthy anti-drug policy in the… See More

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dgonzalez4374 • Resident • 2018

11/03/2018

Lisa and her team was awesome! She helped me with every question I had and is super professional! Saw the apartment a day before and it was beautiful! All maintenance issues were resolved the same day. Once our lease is up we're most likely move into… See More

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Covington Park Apartment Homes Manager

11/06/2018

You are awesome too! It means a lot to us when our residents share their experience online. Thank you for choosing Covington Park and welcome hom!

Kelley_S • Resident • 2017

10/04/2017

Moved in in March 2017 and air conditioner was broken at move in. Not a big deal at that time, because it wasn't boiling hot yet. That got fixed and then it went out again in JULY 2017. But hey, things break down. It got fixed… See More

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Resident • 2007

08/19/2017

Let me tell you, I lived at this place for a short while. While I don't work for this company presently, I was very well acquainted with the office staff back when the property was called Sterling Park and was owned by Mark-Taylor Residential. At that… See More

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Resident • 2016 - 2017

08/14/2017

Let me start off by saying RENTER BEWARE! This is by far the WORST apartment complex I have ever lived in. I made the mistake of resigning my lease in June and have had nothing but issues since then. So far, my kitchen and bathroom have… See More

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Covington Park Apartment Homes Manager

01/10/2017

We apologize for your frustrations. Our Community Manager, JoAnne, and her team have been in communication with the neighbors in question, who are soon vacating. Please let our team know if you experience noise disturbances going forward, so that we can take steps with residents in question. Unfortunately, our system did have an issue with payments recently, and we are getting this corrected. Our pools and grills are clean and in good working order. Please let us know if we've missed cleaning anything, and we'll take care of it ASAP. Contact our team at (480) 642-4400 or email JoAnne directly at [email protected] if you have any questions, or need something addressed. We'd love the opportunity to help turn things around. - ConAm Customer Service ([email protected])

Jay deford • Resident • 2016 - 2017

06/30/2017

This has to be one of the most beautifully put together slums I've ever lived in. I've lived here for 2 years now, and lets go down the list for one the whole complex is infested with roaches like you've never seen they offer a free… See More

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Resident • 2016 - 2017

06/23/2017

I toured this complex with my boyfriend and a staff member who sold me quick! At the time my kids were 2 and 4. I got a two bedroom unit in building 26. I put it on hold with a 200.00 move in special. When I… See More

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Resident • 2017

06/05/2017

I have a special needs son and currently have a roach and scorpion problem. My son's life is in risk due to this. I have found 5 scorpions in my apartment in the last month or so. They refuse to accommodate me or fix the issue.… See More

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Covington Park Apartment Homes Manager

01/10/2014

Thank you for your kind words about our community and associate! We are glad to hear that we met your expectations, and hope to continue doing so in the future.

blkcnyn • Resident • 2016 - 2017

05/18/2017

McKenzie was an absolute pleasure to work with the year my girlfriend and I lived at Covington! Since 2016 they have really improved their office staff and efficiency there has improved as well. Only request is I wish there was a better response time from maintenance.… See More

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Covington Park Apartment Homes Manager

05/19/2017

Thanks so much! Makenzie and team will be so happy to see this. We appreciate your honest feedback. We always strive to improve. The team wishes you all the best. - ConAm Customer Service

Corazon966 • Resident • 2017

05/02/2017

This is my first time residing in an apartment, I've always lived in a house. The apartment living is growing on me slowly... with the help of Giovann Jones in the leasing department. She is fantastic, knowledgeable, friendly, motivated and kind, from the initial phone conversation.… See More

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Covington Park Apartment Homes Manager

05/15/2017

Thank you so much for your kind review! We also appreciate your feedback about our gates, and this is something we are focused on. Please feel free to reach out to our new Community Manager, Anna, if you have any concerns or questions at (602) 298-1100 or [email protected] She's excited about making improvements and continuing to make Covington a great place to call home. - ConAm Customer Service

Resident • 2016 - 2017

04/27/2017

Me and my girlfriend moved here 7 months ago from New York and we LOVE IT. Such a beautiful and quiet area. No loud noises or obnoxious people around. The agents in the leasing office are extremely helpful, especially Mckenzie. She has helped me and my… See More

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Covington Park Apartment Homes Manager

04/27/2017

WELCOME to Arizona and Covington Park Dominic! Makenzie and team have been so happy to have you join us. THANK YOU! - ConAm Customer Service

Sheilaj828 • Resident • 2016 - 2017

03/03/2017

This apartment complex is horrible! They are extremely overpriced. Worst management. Manager Billy does not care about the tenants. I've had non-stop problems since moving in. Light in bathroom and kitchen not working for 2 months before someone came to fox it. Fireplace not fixed for… See More

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Barrylee • Resident • 2015 - 2017

02/17/2017

The fact is there are no apartments homes anywhere near here that compare. Considering the options,The Covington Parks Apartments are simply safer, cleaner and offer more in the way of community than the neighboring choices. Families here are able to live their lives enjoying the complex… See More

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Covington Park Apartment Homes Manager

02/17/2017

Thanks so much for the shout-out for our team! Mackenzie, Tommy and the whole crew really appreciate you taking the time. - ConAm Customer Service

dpiontek • Resident • 2015 - 2016

11/06/2016

I agree with many of the comments. Stay away from this place. I have lived here for a while and have had so many problems it is unreal. From lies told by the former manager Mary, to not addressing issues, to coming into a filthy apartment… See More

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Covington Park Apartment Homes Manager

11/08/2016

We're sorry to see that you're unhappy at Covington Park, and we'd like to do all that we can to help. Our Community Manager, Joanne, would love to hear from you and get more details. It's our goal for our residents to enjoy their homes, and we apologize for falling short. Please feel free to reach out to Joanne at (602) 298-1100 or [email protected] You can also contact our home office at [email protected] - ConAm Customer Service

Resident • 2016

10/16/2016

One of the worst move in experience we had, apartment was not clean at all...found some nails scattered on carpet. Carpet is all black with dust and on its age, dish washer is all dirty and not good for use. Air Conditioner monitor unit is broken… See More

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Covington Park Apartment Homes Manager

10/19/2016

Hi Kuldip - We're sorry that your move-in was not a smooth as it could have been. That is never our intention. Our Maintenance Director made sure that these issues got corrected. Please let us know if we've missed anything. Our Community Manager, JoAnne, will be reaching out to you to follow-up. We'd like to do all that we can to make sure that your experience is as pleasant as possible going forward. You can reach JoAnne at (602) 298-1100 or [email protected] - ConAm Customer Service ([email protected])

•

Updated Review

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Manager

Features & Amenities

Parking

Covered Parking
Garage

General

Business Center
Clubhouse
Dog Park with Agility Equipment
Fitness Center
On-Site Management
Package Receiving Service
Playground
Pool
Volleyball Court

Pets

Dogs Allowed
Fee: $300 ~ 600
Rent: $50
Restrictions: We welcome 2 pets per apartment home. Pet fee is $300 per pet and pet rent is $25 per pet. Please call for complete pet policy information.
Pet Limit: 2
Cats Allowed
Fee: $300 ~ 600
Rent: $50
Restrictions: We welcome 2 pets per apartment home. Pet fee is $300 per pet and pet rent is $25 per pet. Please call for complete pet policy information.
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
624
Available
Avail.
N/A
Model
A1

View Floor Plan

Price
Price
N/A
SQ. FT.
721
Available
Avail.
N/A
Model
A2

View Floor Plan

Price
Price
N/A
SQ. FT.
786
Available
Avail.
N/A
Model
Loft

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,260
SQ. FT.
958
Available
Avail.
3 Units
Model
B1

View Floor Plan

Price
Price
$1,365
SQ. FT.
1,004
Available
Avail.
3 Units
Model
B2

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,680
SQ. FT.
1,248
Available
Avail.
1 Units
Model
C1

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Looking for an apartment community that aligns with your unique style? Look no further than Covington Park Apartments! Come home to your one, two, or three-bedroom apartment featuring a fully-equipped kitchen, private balcony or patio, and full-size washer and dryer. Only seconds from your front door, you can relax and unwind in our resort-style pool and spa, achieve your fitness goals in our full-body fitness center, and increase your productivity with our business center and package lockers. You can hit the basketball or volleyball courts for a game, let the children burn off some steam on the playground, or entertain guests with our grills and gazebos. Here at Covington Park, we give you everything you need to live the lifestyle you deserve. Contact our leasing office today to schedule your personal tour!

Office Hours

Sunday: By Appointment Only
Monday - Tuesday: 09:00 AM - 06:00 PM
Wednesday: By Appointment Only
Thursday: By Appointment Only
Friday: 09:00 AM - 06:00 PM
Saturday: By Appointment Only

Questions & Answers

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Frequently Asked

What are noise levels like at Covington Park Apartment Homes?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Covington Park Apartment Homes?
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is Covington Park Apartment Homes?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 8 days to their community reviews in the past year.

Who manages Covington Park Apartment Homes?
ConAm Management

What is the pet policy at Covington Park Apartment Homes?
Dogs Allowed
Fee: $300 ~ 600
Rent: $50
Restrictions: We welcome 2 pets per apartment home. Pet fee is $300 per pet and pet rent is $25 per pet. Please call for complete pet policy information.
Pet Limit: 2
Cats Allowed
Fee: $300 ~ 600
Rent: $50
Restrictions: We welcome 2 pets per apartment home. Pet fee is $300 per pet and pet rent is $25 per pet. Please call for complete pet policy information.
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths