I moved in around July. The first apartment had a roach issue apt they had to move me apartments. The second apartment has issues and maintenance has yet to fix despite multiple repair tickets being put in. There are scorpions in the apartment and they have not addressed it. This is the worst apartment complex I have ever lived in.
Manager
10/1/2019
Covington Park Apartment Homes
We're very sorry to hear that you have not had a positive experience in our apartment community and would love to do what we can to turn things around.
While we were showing the apartment that you originally moved into, we toured many potential renters and did not discover any pest control issues. We do understand that, after you moved in, you discovered cockroaches and asked that we move you to a separate apartment. We were more than happy to accommodate the request and transferred you to a different home.
In our systems, we found 4 total service requests that have been submitted for your apartment, all of which have been completed and are shown as closed in our system. After seeing your review, however, we're very concerned that there may have been a miscommunication and we would love to reopen any of the maintenance tickets if the work was not completed to your satisfaction. Please email us at manager.covingtonpark@conam.net to discuss the maintenance requests and what we may be able to do to resolve.
We sincerely appreciate your feedback and hope to hear from you soon. Please have a wonderful day!