Crestone at Shadow Mountain Apartments
#14,776 #119 #412

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Crestone at Shadow Mountain Apartments

3033 East Thunderbird Road, Phoenix, AZ 85032
(109 Reviews)
$1,168 - $2,050/mo
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Move-In Specials

Waived security deposits (OAC)! Call for details. NEWLY RENOVATED APARTMENTS AVAILABLE!

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 624 sq. ft.

$1,440

1 Available Unit

See Floor Plan Details

A4

1 Bed, 1 Bath | 741 sq. ft.

$1,450

1 Available Unit

See Floor Plan Details

A2

1 Bed, 1 Bath | 667 sq. ft.

See Floor Plan Details

A3

1 Bed, 1 Bath | 721 sq. ft.

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 968 sq. ft.

$1,168 - $1,665

5 Available Units

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,037 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,147 sq. ft.

$2,050

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

B-

Review Ratings

Noise

4.0

Grounds

4.0

Safety

2.0

Office Staff

2.0

Maintenance

2.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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Crestone at Shadow Mountain Apartments Reviews

(89)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2015 - 2023

5/18/2023

Very Mixed Bag

Property is nice, area is nice. For the most part, office and maintenance staff are nice. But I've lived here almost 10 years, with mgmt. companies coming and going, and the latest got my renewal letter to me less than 1 day prior to having… See More >
    Review Author Icon

    Resident 1083795

    Verified Resident 2017 - 2022

    11/10/2022

    Unless you enjoy hounding people for months to get anything done, do yourself a favor and DON’T move here. The only reason we are still here is because our rent has more than doubled since moving in, and we legit cannot afford to move.… See More >
      Review Author Icon

      Resident 1061267

      Verified Resident 2020

      9/2/2022

      The office staff is friendly if a bit jumpy if the rent is ten minutes late. Other than that like, I like the office staff. The maintenance staff, well, I guess it is hard to find good help. Honestly, if the maintenance was done in… See More >
        Manager

        9/9/2022

        Crestone at Shadow Mountain Apartments
        Hello Verified Resident, Thank you for taking the time to post your review. I am sorry to hear of your concerns with maintenance. I appreciate y ou bringing that to my attention. Please feel free to contact the office at 602.788.6602 or email crestone@greystar.com. Regards, Kimberli Kittrell Community Manager
        Review Author Icon

        Resident 1048485

        Verified Resident 2020 - 2022

        7/26/2022

        Good experience overall, issues would be too many water shutoffs, power outages and internet issues in the area, not anything to do with the complex, management or maintenance. This survey itself is too long

          Manager

          9/2/2022

          Crestone at Shadow Mountain Apartments
          Hello Verified Resident, Thank you so much for taking the time to post your review. We always appreciate hearing from our residents!! We are happy to hear that your overall experience has been a positive one. Regards, Kimberli Kittrell Community Manager
          Review Author Icon

          Resident 1046693

          Verified Resident 2021 - 2022

          7/20/2022

          Kind staff, sometimes slow and uncommunicative, yet have always followed-through as promised. Highly motivated and skilled, yet small maintenance team that seems to always be working at full speed. Some of the apt layouts are very nice, some are just ok. The grounds are quite… See More >
            Manager

            9/2/2022

            Crestone at Shadow Mountain Apartments
            Hello Verified Resident, Thank you so much for the 5-Star review!! We know that you have many choices and are happy that you have chosen Crestone. Please reach out to the office if you have any questions or concerns at 602.788.6602 or email crestone@greystar.com. Or just stop by to visit, get a cup of coffee and snacks!! Regards, Kimberli Kittrell Community Manager
            Review Author Icon

            Resident 1042035

            Verified Resident 2019 - 2022

            7/5/2022

            The staff is extremely rude and had disrespected me and my family since I’ve come into the new staffing and management. This place was once new but now I can see why the place is going downhill I have been disrespected by the maintenance and staff… See More >
              Manager

              9/2/2022

              Crestone at Shadow Mountain Apartments
              Hello Verified Resident, We are sorry your experience at Crestone has not been a positive one. Please reach out to the office at 602.788.6602 or email at crestone@greystar.com so that we may resolve the issues you are concerned about. Regards, Kimberli Kittrell Community Manager

              Updated Review

              Review Author Icon

              Resident 912838

              Verified Resident 2019 - 2022

              6/23/2022

              We were happy when we first moved here but over the years, our experience has drastically declined. The management team was great when we first signed and then it was horrendous. Now there is a new team and we haven't had much interaction with them.… See More >
                Manager

                9/2/2022

                Crestone at Shadow Mountain Apartments
                Hello Verified Resident, We are sorry your experience has not been as positive as it was at move in. Please reach out to the officeat 602.788.6602 or email crestone@greystar.com. We would like the opportunity to discuss and hopefully resolve your concerns. Regards, Kimberli Kittrell Community Manager

                Updated Review

                Review Author Icon

                Resident 868074

                Verified Resident 2019 - 2022

                5/19/2022

                This is the best place I have ever lived at. I have my own washer and dryer. And my neighbors are all very nice and polite. Usually the work crew get things done and solve problems in a good amount of time… See More >
                  Manager

                  5/20/2022

                  Crestone at Shadow Mountain Apartments
                  Dear Resident, Thank you for the 5-Star rating and review! We love hearing how happy you are. Please contact the office should you have any concerns. Hopefully, we will see you at the bbq on Saturday! Regards, Kimberli Kittrell Community Manager

                  Updated Review

                  Review Author Icon

                  Resident 876564

                  Verified Resident 2020 - 2022

                  4/10/2022

                  Nothing good to say! Been at this property 2 years. In that 2 years it has gone so disgustingly down hill. No management to help you resolve the issues. Do not ever receive a phone call or email back when issue needs attention. You have… See More >
                    Manager

                    4/14/2022

                    Crestone at Shadow Mountain Apartments
                    Dear Verified Resident, We are sorry to hear you have had a hard time at Crestone. Please feel free to come to the office and speak with me. I am the new manager and have been here since January. I would be more than happy to meet with you and see if we can resolve your concerns. Please contact the office at 602.788.6602 or email at crestone@greystar.com. Regards, Kimberli Kittrell Community Manager
                    Review Author Icon

                    Resident 995104

                    Verified Resident 2021

                    2/3/2022

                    Overall, It has been a great experience living here. Its a perfect place if you like a nice clean place to live but also friendly neighbors and things to do in the community. Thankful for all of their staff

                      Manager

                      2/11/2022

                      Crestone at Shadow Mountain Apartments
                      Thank you again for taking the time to let us know how we did. We hope you have a great day! We are so happy you make your home with us!!!
                      Review Author Icon

                      Resident 988412

                      Verified Resident 2013 - 2021

                      1/12/2022

                      Location is nice, and when we moved in the rental rates were expected and fair. Now our monthly rate is almost double what it was when we moved in, and we have of course seen no improvements or added amenities to justify that cost.… See More >
                        Manager

                        1/21/2022

                        Crestone at Shadow Mountain Apartments
                        Verified Resident 988412, your satisfaction is our top priority. We appreciate you're honest review and understand parking can be tough. We love having you at Crestone and truley appreciate your loyalty. Have a great day. Kim - Community Manager

                        Updated Review

                        Review Author Icon

                        anonymous

                        Resident 2018 - 2021

                        12/31/2021

                        After six years, over two stretches, we can't wait for our lease to expire and we can get out of here. This property started as a wonderful experience, but has devolved into less than mediocracy of late. The staff here is only interested in bringing… See More >
                          Manager

                          1/13/2022

                          Crestone at Shadow Mountain Apartments
                          Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Feel free to connect with Kim the new property manager to discuss. Thank you-
                          Review Author Icon

                          Resident 982516

                          Verified Resident 2021

                          12/19/2021

                          Too expensive for what's offered. A basketball court would be nice, and lights at the tennis courts would be nice. I think heating the main pool would also be great. Theres broken equipment in the workout room and the bathrooms are not… See More >
                            Manager

                            1/13/2022

                            Crestone at Shadow Mountain Apartments
                            Thank you for the high star ratings! We appreciate your patience during some of the property enhancements that have been taking place, the newly remodeled bathrooms are open, the back pool is being redone and we will have our service provider check out any fitness equipment that might need maintenance. Stop by and meet Kim the new property manager!! Happy New year!
                            Review Author Icon

                            Resident 980005

                            Verified Resident 2019 - 2021

                            12/9/2021

                            Staff has been helpful. Unhappy that my gate card stopped working due to normal wear and tear, but was informed that I would have to pay $70 to replace it. Also, I dont feel too safe because a recent neighbor got there car broken into.

                              Manager

                              1/13/2022

                              Crestone at Shadow Mountain Apartments
                              Thank you again for taking the time to let us know how we did. We hope you have a great day! Stop by when you can and meet Kim the new property manager!!
                              Review Author Icon

                              Resident 961800

                              Verified Resident 2021

                              10/17/2021

                              For the most part, everyone is quiet and keeps to themselves. At times it gets noisy but nothing too extreme. The area is clean and I feel safe to walk around the community grounds no matter the time of day.

                                Manager

                                10/20/2021

                                Crestone at Shadow Mountain Apartments
                                Hi there, thank you so much for your positive comments about Crestone at Shadow Mountain Apartments! Sandra
                                Review Author Icon

                                Resident 958593

                                Verified Resident 2019 - 2021

                                10/8/2021

                                Overall it is a nice community. Maintenance staffs are really doing great work. Special thanks to Mr.Vins Would be good if Management plans for more community activities to interact with other people

                                  Manager

                                  10/12/2021

                                  Crestone at Shadow Mountain Apartments
                                  Hello, your wonderful feedback and rating mean a lot to us. Thank you! Sandra
                                  Review Author Icon

                                  Resident 957273

                                  Verified Resident 2019 - 2021

                                  10/8/2021

                                  I am satisfied with every aspect of living in Crestone. Management doing very professional job. Maintenance are friendly, doing great job and finishing in one visit. Quiet neighborhood. I am very happy to leave here

                                    Manager

                                    10/12/2021

                                    Crestone at Shadow Mountain Apartments
                                    Hello, we are very happy we could provide you with a positive experience! Sandra
                                    Review Author Icon

                                    anonymous

                                    prospectiveVisited 2019

                                    9/26/2021

                                    Don’t waste money for this place. Poor amenities, bad service. 1. My husband and I had stung by scorpions 4 times inside apartment. 2. Amenities are very very bad (2 times to fix the curtain, 3 times to fix the light, 1 time to change… See More >
                                      Manager

                                      10/1/2021

                                      Crestone at Shadow Mountain Apartments
                                      Hello, we would like to have a better understanding about your experience. Please reach out to us at (602) 788-6602 at your earliest convenience and we will do our best to resolve this with you. Sandra
                                      Review Author Icon

                                      Resident 921790

                                      Verified Resident 2019 - 2021

                                      6/28/2021

                                      Vacation every day!!! The management is always helpful with information, the grounds are well kept and beautiful. The apartments themselves are like living in an actual home, with very little sound from neighboring apartments. Convenient to every place in all directions. … See More >
                                        Manager

                                        7/7/2021

                                        Crestone at Shadow Mountain Apartments
                                        Hello there, thank you so much for your positive comments about Crestone at Shadow Mountain! Sandra
                                        Review Author Icon

                                        Resident 920326

                                        Verified Resident 2021

                                        6/23/2021

                                        Love it here! Very friendly, professional management. The older maintenance guy isnt the best but other than that its a perfect place to live! Its on a quiet street, no homeless people hanging around and no crazy shenanigans, very homey.

                                          Manager

                                          7/2/2021

                                          Crestone at Shadow Mountain Apartments
                                          Hello there, thank you for taking the time to leave a review for us at Crestone at Shadow Mountain. We're happy we could meet your expectations! Sandra

                                          Updated Review

                                          Review Author Icon

                                          Resident 787030

                                          Verified Resident 2018 - 2021

                                          6/5/2021

                                          My mom has been living here for three years and I love visiting her. Everyone is super nice! Love the pool and the gym. When I finish school I will be getting an apartment here as I love this apartments.

                                            Manager

                                            6/7/2021

                                            Crestone at Shadow Mountain Apartments
                                            Hi there, We appreciate your positive review about your recent experience with us! Thank you for your review. Sandra
                                            Review Author Icon

                                            Resident 906355

                                            Verified Resident 2021

                                            5/20/2021

                                            I love living here! I feel safe and at peace! Everyone is lovely and the energy is so positive everywhere you go. My daughter and I take walks around the complex often and everyone always greets us with a smile! The office and maintenance staff… See More >
                                              Manager

                                              5/25/2021

                                              Crestone at Shadow Mountain Apartments
                                              Hello, thank you for your kind words and this wonderful review! Reviews like this give us motivation and help us ensure we provide high-quality care. Sandra
                                              Review Author Icon

                                              Resident 903455

                                              Verified Resident 2021

                                              5/13/2021

                                              Very nice location! Close to the freeway, shopping centers and restaurants. Very green and well kept property. Has a nice dog park and 2 swimming pools. Very spacious living room and kitchen with good size bedrooms. Great place to live!

                                                Manager

                                                5/14/2021

                                                Crestone at Shadow Mountain Apartments
                                                Hello, thank you so much for your positive comments about Crestone at Shadow Mountain! Have a wonderful day! Sandra

                                                Updated Review

                                                Review Author Icon

                                                Resident 773335

                                                Verified Resident 2018 - 2021

                                                4/30/2021

                                                The ladies have been amazing. Our new maintenance supervisor Robert, is a nice addition to the community area. Sometimes, prior to Robert, maintenance issues have to be addressed several times. Such as, when my dryer smelled like burning rubber and it wasn't replaced until my… See More >
                                                  Manager

                                                  4/30/2021

                                                  Crestone at Shadow Mountain Apartments
                                                  Hello, thank you for your review, we appreciate your feedback and will work on improving our maintenance service. Sandra.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 778973

                                                  Verified Resident 2019 - 2021

                                                  3/25/2021

                                                  Nice complex with mostly quiet residents and good amenities. Parklike landscaping is lovely when maintained properly. Enjoy being a member of this community. Close to shopping, churches and schools. Perfect for a retiree or small family.

                                                    Manager

                                                    3/27/2021

                                                    Crestone at Shadow Mountain Apartments
                                                    Hello there, we appreciate your positive review about your experience with us! Sandra

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $250. Rent: $35. Pet Limit: 2
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                                                    • Dogs Allowed
                                                      Deposit: $250. Rent: $35. Restrictions: Restricted Breeds: Pit Bull Terriers/ Staffordshire Terriers, Doberman Pinschers, Presa Canarios, Alaskan Malamutes, Rottweiler, Chows, Akitas, Wolf-hybrids. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Business Center
                                                    • City and Mountain Views
                                                    • Closet Built-in Organizers
                                                    • Clubhouse
                                                    • Complimentary Coffee Bar
                                                    • Convenient to Golf Courses
                                                    • Convenient to Parks and Recreational Activities
                                                    • Dog Park
                                                    • Faux Wood Flooring
                                                    • Fitness Center
                                                    • Freeway Access
                                                    • Gated Community
                                                    • Gourmet Kitchen Complete Appliance Package
                                                    • High Ceilings
                                                    • Nature Trails, Picnic Pavilion and Park Areas
                                                    • Pet Friendly Community
                                                    • Pool
                                                    • Public Transportation
                                                    • Renovated Kitchens
                                                    • Two Tone Contemporary Paint Schemes
                                                    • Walk In Closets
                                                    • Wi-Fi in Business Center
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                                                    Leasing

                                                    Find your home at Crestone at Shadow Mountain Apartments. This chic, urban-style community in Phoenix, Arizona offers beautiful one, two, and three-bedroom apartment homes with various amenities. Whether it s enjoying a warm summer day in one of the two resort-inspired pools with therapy spas, or avoiding gym memberships by utilizing our 24-hour fitness center. Household amenities include gourmet kitchens, spacious closets, full-size washers and dryers, stainless-steel appliances, and private patios with beautiful mountain views. Crestone at Shadow Mountain is a pet-friendly apartment community where your beloved four-legged friends will instantly feel at home. The community dog park is more than convenient and the green alleys surrounding the property are perfect for a stroll. Enjoy the Farmer s Market at Roadrunner Park every Saturday or head over to the popular Venturoso Park nearby. For any last-minute shopping, the Mountainview Marketplace is just around the corner and Joe s Grotto is the perfect spot for a Friday night out. If this is your first time renting in Phoenix, then our cozy, urban apartment community is perfect for you. Located on Thunderbird Road and 30th Street in Phoenix, AZ, Crestone at Shadow Mountain offers carefully designed community and household features for a convenient and comfortable lifestyle. Getting around town is a breeze when you have easy access to public transportation options and the SR 51 Freeway. For more details contact our wonderful leasing team. They ll be happy to answer any questions and take you on a tour of the community.
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                                                    Office Hours

                                                    • Sunday: 10:00 AM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 109 number of votes by renters, Crestone at Shadow Mountain Apartments is currently rated 3.7 out of 5 stars.
                                                    Crestone at Shadow Mountain Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Crestone at Shadow Mountain Apartments is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Crestone at Shadow Mountain Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Crestone at Shadow Mountain Apartments is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Crestone at Shadow Mountain Apartments is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Crestone at Shadow Mountain Apartments is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Cats Allowed
                                                    Deposit: $250
                                                    Rent: $35
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Deposit: $250
                                                    Rent: $35
                                                    Restrictions: Restricted Breeds: Pit Bull Terriers/ Staffordshire Terriers, Doberman Pinschers, Presa Canarios, Alaskan Malamutes, Rottweiler, Chows, Akitas, Wolf-hybrids
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Waived security deposits (OAC)! Call for details. NEWLY RENOVATED APARTMENTS AVAILABLE!

                                                    Check Availability

                                                    Crestone at Shadow Mountain Apartments

                                                    March 2024

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                                                    Crestone at Shadow Mountain Apartments is a 624 - 1,147 sq. ft. apartment in Phoenix in zip code 85032. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,168 - $2,050. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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